Gartner Jobs

Technical Support Specialist (HOURS: 8am-5pm PST)
GoCanvas —Remote
- $49,000–$58,000 a year
- Full-time
- Remote
- Customer service
- Research
- Organizational skills
- Dental care
- Paid time off
Quick apply
Account Manager
GoCanvas —Remote
- $65,000–$70,000 a year
- Full-time
- Remote
- Salesforce
- Communication skills
- Dental care
- Paid time off
Quick apply
home child care provider
The Gartner family —Calgary, AB
- $21.20 an hour
- Full-time
- English
- High school diploma or GED
- No university degree
- Flexible schedule
Director, Gartner Analyst, Data Quality
Gartner —Nova Scotia
- Full-time
- Remote
- Research
- Analysis skills
- Presentation skills
Software Engineer, Product (Early Career)
Asana —New Westminster, BC
- $117,000–$130,000 a year
- Hybrid work
- Computer science
- Computer Science
- Engineering
Quick apply
5d
Account Executive, GTS
Gartner —British Columbia
- Full-time
- Remote
- Sales
- Bachelor's
- Travel
- Paid time off
Senior Data Architect
Tri-global Solutions Group Inc. —Remote
- Up to $110 an hour
- Contract
- Remote
- Azure
- Machine learning
- APIs
Account Executive, LE, GBS
Gartner —Remote
- Full-time
- Remote
- Sales
- English
- Bachelor's
- Paid time off
Front-end Engineer
Pigment —Toronto, ON
- $100,000–$180,000 a year
- Full-time
- Hybrid work
- English
- JavaScript
- Flexible schedule
Strategic Account Manager
Checkmarx —Remote
- Full-time
- Remote
- Sales
Quick apply
Account Executive, Enterprise
Creatio —Remote
- Remote
- Sales
- Organizational skills
- Communication skills
Quick apply
Country HR Manager – Canada (French Speaking) / Directeur(trice) RH Pays – Canada (Bilingue Français)
Gartner —Toronto, ON
- $95,000–$107,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Analysis skills
- Paid time off
Commercial Account Executive - Toronto/Ottawa
OutSystems —Remote
- Full-time
- Remote
- Sales
- Bachelor's
- No university degree
Account Executive / L’Account Executive, LE, GTS (Quebec City)
Gartner —Remote
- Full-time
- Remote
- Sales
- English
- Master's degree
- Dental care
- Paid time off
Solutions Engineer
Smarsh —Remote
- $130,000–$170,000 a year
- Full-time
- Remote
- Computer Science
- Sales
- Bachelor's
Quick apply
Risk and Compliance Specialist
Givelify —Vancouver, BC
- Remote
- Finance
- Analysis skills
- Bachelor's
- Paid time off
Technical Escalation Engineer
Pigment —Toronto, ON
- $95,000–$140,000 a year
- Full-time
3h
Research Director, Enterprise Communication Services
IDC Research Inc. —Remote
- $130,000–$180,000 a year
- Full-time
- Remote
- Microsoft Excel
- Engineering
- Bachelor's
- Disability insurance
- Dental care
Technical Account Manager (Canada - Remote)
Varicent —Toronto, ON
- $92,300–$121,000 a year
- Remote
- Microsoft Excel
- SQL
- Bachelor's
Quick apply
Analyste spécialisé(e) en informatique - Sécurité des TI
Santé Québec —Quebec City, QC
- $31.48–$57.75 an hour
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
13d

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Technical Support Specialist (HOURS: 8am-5pm PST)

GoCanvas -
Remote

Quick apply

Job details

Full-time
$49,000–$58,000 a year

Qualifications

Operating systems
Customer service
Mobile applications
iOS
Research
Organizational skills
Software testing
Communication skills

Full job description

The Role, Technical Support Specialist

this position is for applicants based in Canada
REQUIRED working hours: 8am-5pm PST.

SiteDocs, a GoCanvas company, is one of the fastest growing SaaS companies in its space and is listed by Gartner owned 'Capterra Software Review' site as the highest rated EHS Software on the planet. We are the leading provider of paperless safety management, and we pride ourselves in creating innovative products that raise the standards of excellence in safety across multiple industries (think: construction and manufacturing, just to name a couple of our hot industries today).

SiteDocs is looking for a creative, passionate and client-focused Technical Support Specialist to join our Customer Support team to assist supporting our SiteDocs product. You will be reporting to the Manager of Customer Support, your mission will be to support potential and existing subscribers via chat, phone and/or email, from resolving technical issues to changing passwords and answering questions about our product’s features.

This is an incredibly meaningful role at SiteDocs as you not only help accelerate our customers’ time to value deploying SiteDocs apps on our platform, but you also serve as a brand ambassador and impact on our subscribers’ overall satisfaction.

Learn more about our product below!

https://www.sitedocs.com/

Your Most Important Initiatives:

Work with clients via chat, phone and/or email for technical issues
Forge collaborative working relationships with internal teams such as product, development, customer success, and professional services
Provide clear and constructive product feedback to product management based on customer requirements
Help to document best practices in developing and deploying GoCanvas
Stay informed and knowledgeable regarding our new operating system (iOS and Android) releases
Document found issues and steps to reproduce
Review crash reports from mobile applications
Investigate issues reported by customers
Develop and execute automated/manual test procedures

What Success Looks Like:

Responding to new support cases across all channels within set SLA hours
Working with our Customer Success team to help maintain a high NPS score
Resolve all cases within 72 hours
Working with the GoCanvas Community manager to help produce technical content

What You Bring:

A passion for customer satisfaction
Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments and projects
The technical ability to quickly learn a product
Strong communication skills to convey complex technical information to our clients.
A confident and engaging personality that shines over the phone
Ability to exercise your empathy muscle when dealing with clients of varying technical aptitudes
Self-motivation to not only become an individual leader but a team player ready to establish GoCanvas as a globally dominant force (hint: a strong work ethic will take you far!)
Highly effective written and verbal communication skills
Ability to work independently, manage workload effectively and stay focused under pressure
Ability and Cleverness in troubleshooting technical issues at a high level to determine the appropriate path to resolution
Good research and software testing skills
Knowledge of mobile applications
1 + years of relevant work experience in a customer service-oriented environment or a genuine interest in getting into the tech field

Why Work for SiteDocs?

A competitive salary
Fun and supportive team atmosphere
Room to grow; there is a career path at SiteDocs
Remote work option
Access to the best technology & sales enablement available

Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values:

Authentic Relationships - People are never a means to an end.
Continuous Learning - Test every assumption and never stay stagnant.
Interdependence - We build systems that require everyone to perform with excellence, we are a team, and we succeed or fail together.
Data Driven Decisions - Because wisdom requires understanding the facts of the matter, disputes between competing perspectives are resolved with data.

If you have any questions about your personal data privacy at SiteDocs, please visit our privacy page.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

If you need special assistance or accommodation while seeking employment with us, please email [email protected] or call: (703) 547-8588. We are interested in every qualified candidate who is eligible to work in Canada. However, we are not able to sponsor visas.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance (medical, dental & vision), life insurance, 401(k) & paid time off. The expected compensation range for this position is about $49k-58k CAD annually. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

This role is a #LI-Remote opportunity.

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Quick apply

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