Grand & toy Jobs

Customer Care Agent
Grand & Toy —Burnaby, BC
- $45,000–$55,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Continuous improvement
- Dental care
- Tuition reimbursement
Quick apply
Warehouse Associate
Grand & Toy —Burnaby, BC
- $23.88 an hour
- Full-time
- English
- Warehouse experience
- Communication skills
Quick apply
Corporate Services Assistant_Office of Research Services
Bruyère Health Research Institute —Ottawa, ON
- $25.98–$33.26 an hour
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Wellness program
- Dental care
Quick apply
4d
Manager, Customer Care
Grand & Toy —Moncton, NB
- $70,000–$85,000 a year
- Full-time
- Hybrid work
- Bilingual
- CRM software
- Microsoft Excel
- Dental care
- Tuition reimbursement
Quick apply
Administrative Support V
Alberta Health Services —Edmonton, AB
- $31.09–$37.81 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
2d
Clerk/ Receptionist
Confederation College —Thunder Bay, ON
- $27.82–$32.06 an hour
- Temporary
- Microsoft Outlook
- Customer service
- Administrative experience
3d
Sales Director, Cleaning and Facility Solutions
Grand & Toy —Vaughan, ON
- $120,000–$140,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Dental care
- Vision care
Quick apply
District Sales Manager
Grand & Toy —Vaughan, ON
- $90,000–$110,000 a year
- Full-time
- Bilingual
- CRM software
- Sales
Quick apply
Inside Sales Technology Solutions
Grand & Toy —Vaughan, ON
- $60,000–$67,000 a year
- Full-time
- Sales
- Dental care
- Vision care
Quick apply
Receiving Leadhand
Grand & Toy —Calgary, AB
- $24.88 an hour
- Overtime
- Management
- Forklift
- Computer skills
Quick apply
4d
Clerk III
Covenant Health Alberta —Edmonton, AB
- $23.52–$28.60 an hour
- Full-time
- High school diploma or GED
6d
Accounting Analyst
Strathcona County —Sherwood Park, AB
- Part-time
- Hybrid work
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Disability insurance
- Dental care
6d
Inside Account Manager
Grand & Toy —Vaughan, ON
- $58,000–$63,000 a year
- Full-time
- Bilingual
- Sales
- Marketing
Quick apply
Inside Account Manager, Wholesale
Grand & Toy —Vaughan, ON
- $60,000–$65,000 a year
- Full-time
- Bilingual
- Sales
- English
Quick apply
Bilingual A/R Collector / Accounts Receivable Collections Analyst (Bilingual)
Grand & Toy —Vaughan, ON
- $40,000–$55,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
Technical Artist | Artiste Technique - VOLTA
Keywords Studios —Quebec City, QC
- $60,000–$80,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Scripting
- Designated paid holidays
- Paid sick leave
Quick apply
3D Art Director | Directeur(-trice) artistique 3D - VOLTA
Keywords Studios —Montréal, QC
- $80,000–$120,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Construction experience
- Designated paid holidays
- Paid sick leave
Quick apply
Lead Art Director/ Directeur(-trice) artistique principal(e) - Volta
Keywords Studios —Quebec City, QC
- $120,000–$140,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Leadership
- Designated paid holidays
- Paid sick leave
Quick apply

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13d

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Customer Care Agent

Grand & Toy -
Burnaby, BC

Quick apply

Job details

Full-time
$45,000–$55,000 a year

Qualifications

Bilingual
French
English
Continuous improvement
Communication skills

Full job description

Who We Are

At Grand & Toy, we're more than just a supplier – we're a trusted partner to businesses across Canada. With over a century of experience, we've built a legacy of delivering innovative solutions in office supplies, furniture, technology, cleaning products, and facility management. We strive to empower organizations by simplifying procurement, streamlining operations, and providing tailored solutions that drive success. We pride ourselves on exceptional service, sustainable practices, and creating value for businesses of all sizes.

As a leader in the industry, we're committed to fostering strong relationships, reducing costs, and helping our clients build smarter workplaces. Internally, that means building strong, respectful relationships with our people and our partners, too.

About the Role

As a Customer Care Agent at Grand & Toy, you’ll be a key voice for our business customers across Canada, ensuring every interaction is professional, accurate, and easy.

You’ll work within a hybrid support model (Canadian‑based and offshore teams), handling a mix of order inquiries, returns, delivery issues, and product questions across phone, email, and chat.

Reporting to the Manager of Customer Care, you’ll play a critical role in delighting our customers, supporting account growth, and reinforcing our reputation for exceptional service, while helping us continuously elevate how we serve our customers.

Key Responsibilities

Support customers & resolve issues - Respond to customer inquiries across phone, email, and chat, providing accurate information and resolving issues while delivering a professional, positive experience.
Manage orders & transactions - Process orders, changes, returns, and related transactions with a high level of accuracy, proactively monitoring status and communicating updates as needed.
Be a trusted customer partner - Build strong relationships by offering timely, knowledgeable, and solution‑oriented support that drives customer satisfaction and loyalty.
Collaborate to get things done - Work closely with Sales, Supply Chain, Operations, Pricing, and offshore teams to resolve service issues and ensure a seamless customer experience.
Drive continuous improvement - Share customer feedback and recurring issues, and stay current on products, services, and systems to help improve our processes and overall customer experience.

Who You Are

Customer‑First Mindset – You genuinely care about solving problems and creating a great experience for customers, even when situations are challenging or complex.
Strong Communicator – You’re clear, professional, and confident in your written and verbal communication, and comfortable supporting customers over phone, email, and chat.
Detail‑Oriented & Accurate – You work carefully within systems and processes, with a strong focus on accuracy when entering orders, processing returns, and documenting interactions.
Problem Solver – You use sound judgment to assess situations, ask good questions, and identify practical solutions that balance customer needs and business realities.
Collaborative Team Player – You build positive working relationships with teammates and cross‑functional partners, and you’re comfortable working in a hybrid onshore/offshore environment.
Adaptable & Curious – You’re comfortable working in a fast‑paced environment, learning new systems, and adapting as customer needs and priorities evolve.

Bonus points for being Bilingual in English and French

What Grand & Toy Offers

At Grand & Toy, we're committed to helping you thrive, professionally, financially, and personally. As part of our team, you'll enjoy a rewarding career with strong support and meaningful opportunities to grow.

Here’s what Grand & Toy offers:

Competitive Compensation – With a hiring range between $45,000 - $55,000 reflecting your skills and experience, with future growth potential.
Comprehensive Benefits Package – Health, dental, vision, and wellness programs to support you and your family.
Retirement Savings Support – Matching RRSP contributions through a flexible retirement savings plan.
Learning & Development – Access to tuition reimbursement, training, tools, and resources to help you build your skills and advance your career.
Career Advancement – Opportunities for growth and promotion within a proudly Canadian company.
Exclusive Perks – Associate and corporate discounts, plus rewards programs in eligible roles.

Ready to Apply?

Join Grand & Toy as a Customer Care Agent and help us deliver an exceptional experience to businesses across Canada, while building a career with a company that values your skills, supports your growth, and recognizes your impact.

We are committed to providing accommodations for persons with disabilities. If you require accommodation during the recruitment process or in the workplace, we will work with you to meet your needs.

Our recruitment team uses AI tools to help source candidates, but all screening and selection decisions are made by humans. Only those selected for an interview will be contacted.

Quick apply

Refine Your Search

Customer Care Agent

Warehouse Associate

Corporate Services Assistant_Office of Research Services

Manager, Customer Care

Administrative Support V

Clerk/ Receptionist

Sales Director, Cleaning and Facility Solutions

District Sales Manager

Inside Sales Technology Solutions

Receiving Leadhand

Clerk III

Accounting Analyst

Inside Account Manager

Inside Account Manager, Wholesale

Bilingual A/R Collector / Accounts Receivable Collections Analyst (Bilingual)

Technical Artist | Artiste Technique - VOLTA

3D Art Director | Directeur(-trice) artistique 3D - VOLTA

Lead Art Director/ Directeur(-trice) artistique principal(e) - Volta

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