Ihg Jobs

Front Desk Agent
Holiday Inn Sydney-Waterfront —Sydney, NS
- From $18 an hour
- Overtime
- Hospitality
- Customer service
- Hotel
Quick apply
21h
Accountant/Controller
Holiday Inn Conference Centre & Candlewood Suites —St. John's, NL
- $45,000–$50,000 a year
- Weekends as needed
- Hospitality
- Microsoft Excel
- Hotel
Quick apply
12d
CAD/CAM Systems Software Specialist
J.Suss Industries —Verdun, QC
- $17.32–$36.44 an hour
- Full-time
- AutoCAD
- CAD
- Life insurance
Quick apply
Auditeur.trice de nuit
Groupe Robin —Vaudreuil-Dorion, QC
- Full-time
- Hotel
- Employee assistance program
Quick apply
General Manager/Regional Manager
Metropolitan Hospitality Ltd —Vancouver Island, BC
- $75,000–$110,000 a year
- Full-time
- Customer service
- Hotel
- Supervising experience
- Dental care
Quick apply
Accounts Payable Manager
Palm Holdings —Toronto, ON
- $45,000–$50,000 a year
- Full-time
- Hospitality
- Finance
- Hotel
- Wellness program
- Dental care
Quick apply
10d
Préposé.e. à la réception
Groupe Robin —Trois-Rivières, QC
- Weekends as needed
- Hotel
- Communication skills
- Employee assistance program
Quick apply
11d
Contremaître construction
Groupe Robin —Saint-Hyacinthe, QC
- Full-time
- Carpentry
- Customer service
Quick apply
Registered Massage Therapist
Canadian Niagara Hotels —Niagara Falls, ON
- Full-time
- Hotel
- In-person
- Hotel experience
- Store discount
- Dental care
Quick apply
Banquet Server - 1025
Vrancor —Oakville, ON
- $18–$19 a year
- Part-time
- Hotel
- Food service
- Hotel experience
Quick apply
Director of Sales - 1025
Holiday Inn Oakville —Oakville, ON
- $70,000–$75,000 a year
- Weekends as needed
- Microsoft Word
- Hospitality
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
14d
Breakfast Cook - 1025
Vrancor —Oakville, ON
- $18–$20 a year
- Part-time
- Hospitality
- Cooking
- Hotel
Quick apply
Guest Services Representative (Front Desk Agent)
Holiday Inn Express & Suites Langley —Langley, BC
- $18.75–$19.50 an hour
- Part-time
- Microsoft Outlook
- English
- Microsoft Office
- Store discount
- Dental care
Quick apply
5d
Full-Time Front Desk Agent
InterContinental —Toronto, ON
- $25.67 an hour
- Full-time
- Writing skills
- Basic math
- English
Guest Room Attendant - Part Time
Holiday Inn Express & Suites Windsor East - Lakeshore —Lakeshore, ON
- Part-time
- Hotel
- High school diploma or GED
- Time management
Quick apply
Guest Service Agent
Holiday Inn Toronto International Airport —Toronto, ON
- $24.16–$26.84 an hour
- Weekends as needed
- Writing skills
- Basic math
- English
- Profit sharing
- Dental care
Quick apply
14d
Breakfast Attendant
Holiday Inn Express Fort St John by IHG —Fort St. John, BC
- From $17.85 an hour
- Part-time
- Serving
- Customer service
- Food service
Quick apply
14d
Housekeeper (Part time) - Courtyard by Marriott Nanaimo BC
Hotel Equities —Nanaimo, BC
- $21.45–$22.10 an hour
- Part-time
- Hotel
- High school diploma or GED
- No university degree
- Designated paid holidays
Quick apply
Full-Time Club Attendant
InterContinental —Toronto, ON
- $22.33 an hour
- Weekends as needed
- Hospitality
- English
- Hotel
Room Attendant - Part Time
Holiday Inn Toronto International Airport —Toronto, ON
- $23.55–$26.17 an hour
- Part-time
- Writing skills
- Hotel
- Hotel experience
- Profit sharing
- Dental care
Quick apply
12d

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Front Desk Agent

Holiday Inn Sydney-Waterfront -
Sydney, NS

Quick apply

Job details

Part-time | Full-time
From $18 an hour
21 hours ago

Qualifications

Hospitality
Computer operation
Customer service
Front desk
Computer skills
Cash handling
Communication skills
Hotel experience

Full job description

Job Description: Front Desk Agent

Property: Holiday Inn Sydney-Waterfront
Location: Sydney, Nova Scotia
Department: Front Office
Reports To: Front Office Manager / General Manager

Position Summary

The Front Desk Agent is the first and last point of contact for our guests and plays a key role in delivering the welcoming, professional, and memorable experience expected at the Holiday Inn Sydney Waterfront. This position operates within a unionized workplace and is governed by the applicable Collective Agreement and Nova Scotia Labour Standards Code. The Front Desk Agent is responsible for providing exceptional guest service, handling reservations and check-ins/outs, resolving guest concerns, and supporting hotel operations in accordance with IHG brand standards, company policies, and union provisions.

Key Responsibilities

All duties are performed in accordance with the Collective Agreement, hotel policies, and the Nova Scotia Labour Standards Code.

Guest Services

Greet all guests warmly, professionally, and in a courteous manner
Complete guest check-ins and check-outs accurately and efficiently
Anticipate guest needs and provide information about hotel services, amenities, and local attractions
Handle guest inquiries, concerns, and complaints promptly, escalating issues when required
Ensure guest satisfaction and promote a positive guest experience at all times

Front Desk Operations

Process reservations, cancellations, and modifications using the property management system (PMS)
Maintain accurate guest accounts, including posting charges and processing payments
Balance cash, credit card, and other transactions at the end of each shift
Answer and direct incoming calls in a professional manner
Maintain accurate records and complete daily reports as required

Brand & Standards Compliance

Adhere to IHG brand standards, service culture, and operational procedures
Ensure compliance with hotel policies, safety standards, and confidentiality requirements
Uphold professional appearance and grooming standards

Communication & Teamwork

Communicate effectively with housekeeping, maintenance, food & beverage, and management teams
Share relevant guest information to ensure smooth operations and service continuity
Support colleagues during peak periods and contribute to a positive team environment

Health, Safety & Security

Follow all workplace health and safety policies
Assist with emergency procedures when required
Protect guest privacy and confidentiality at all times

Qualifications & Skills Required

Previous customer service experience (hospitality experience considered an asset)
Strong communication and interpersonal skills
Ability to remain calm and professional in a fast-paced, unionized environment
Basic computer skills and ability to learn hotel systems
Flexible availability in accordance with scheduling provisions of the Collective Agreement
Ability to stand for extended periods and perform light physical tasks

Preferred

Previous hotel front desk or reservations experience in a unionized setting
Familiarity with hotel property management systems (e.g., Opera)
Cash handling and reconciliation experience
Knowledge of the Sydney, NS area and local attractions

Core Competencies

Customer-focused mindset
Attention to detail and accuracy
Problem-solving and decision-making skills
Reliability and punctuality
Professionalism and discretion

Working Conditions

Shift-based role including days, evenings, weekends, and holidays, scheduled in accordance with the Collective Agreement
Hours of work, overtime, breaks, and rest periods are governed by the Nova Scotia Labour Standards Code and the Collective Agreement
Indoor, guest-facing environment
Moderate physical demands including standing, walking, and light lifting

Union & Labour Standards Compliance

Employment terms and conditions, including wages, hours of work, overtime, seniority, scheduling, leaves, discipline, and grievance procedures, are governed by the applicable Collective Agreement.

Equal Opportunity Statement

Holiday Inn Sydney Waterfront is an equal opportunity employer. We are committed to providing an inclusive and respectful workplace and welcome applications from all qualified individuals.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Work Location: In person

Quick apply

Refine Your Search

Front Desk Agent

Accountant/Controller

CAD/CAM Systems Software Specialist

Auditeur.trice de nuit

General Manager/Regional Manager

Accounts Payable Manager

Préposé.e. à la réception

Contremaître construction

Registered Massage Therapist

Banquet Server - 1025

Director of Sales - 1025

Breakfast Cook - 1025

Guest Services Representative (Front Desk Agent)

Full-Time Front Desk Agent

Guest Room Attendant - Part Time

Guest Service Agent

Breakfast Attendant

Housekeeper (Part time) - Courtyard by Marriott Nanaimo BC

Full-Time Club Attendant

Room Attendant - Part Time

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