Isg search Jobs

Service Desk Analyst, Night Shift.
ISG Search Inc —Remote
- Full-time
- Remote
- Microsoft Outlook
- Windows
- Microsoft Office
Quick apply
13d
Wine Educator – Tinhorn Creek Vineyards
Andrew Peller Limited —Oliver, BC
- $19–$21 an hour
- Weekends as needed
- Hospitality
- Sales
- Communication skills
Quick apply
Manager Application Development.
ISG Search Inc —North York, ON
- Up to $120,000 a year
- Full-time
- Hybrid work
- Salesforce
- DevOps
- System design
Quick apply
10d
Technical Recruiter
ISG Search Inc —Toronto, ON
- $45,000–$85,000 a year
- Full-time
- Hybrid work
- Sales
- Accounting
- Recruiting
Quick apply
3d
Q/A Lead
ISG Search Inc —Toronto, ON
- Full-time
- Hybrid work
- Azure
- APIs
- Agile
Quick apply
5d
Senior Systems Admin, SAN
ISG Search Inc —Toronto, ON
- $115,000–$120,000 a year
- Full-time
- Scripting
Quick apply
5d
IT Site Lead
ISG Search Inc —Ottawa, ON
- Up to $100,000 a year
- Full-time
- Bilingual
- English
- Communication skills
Quick apply
10d
Guidewire Developer
ISG Search Inc —Toronto, ON
- Contract
- Java
Quick apply
11d
Business Systems Analyst, Yardi
ISG Search Inc —Toronto, ON
- Up to $85,000 a year
- ERP systems
- SQL
- Accounting
Quick apply
14h
Agentic Architect/Developer
ISG Search Inc —Toronto, ON
- Full-time
- Azure
- System design
- Java
Quick apply
5d
Azure Cloud Architect
ISG Search Inc —Toronto, ON
- Full-time
- Hybrid work
- Azure
- DevOps
- Software development
Quick apply
5d
Workday Finance Techno Functional Analyst
ISG Search Inc —Toronto, ON
- Full-time
- Hybrid work
- APIs
- IT
Quick apply
Appian Developer
ISG Search Inc —Ottawa, ON
- Up to $95,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
Quick apply
Accounts Payable Team Lead
ISG Search Inc —Vaughan, ON
- $90,000–$110,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Supervising experience
Quick apply
Azure Infrastructure & Platform Lead
ISG Search Inc —Toronto, ON
- Full-time
- Hybrid work
- Azure
- DevOps
- Scripting
Quick apply
4d
Accounts Payable Administrator
ISG Search Inc —Vaughan, ON
- $60,000–$70,000 a year
- Full-time
- ERP systems
- Analysis skills
- Bachelor's
Quick apply
Financial Analyst
ISG Search Inc —Toronto, ON
- Up to $80,000 a year
- Hybrid work
- Microsoft Excel
- Finance
- SQL
Quick apply
5d
Contract Finance Director
ISG Search Inc —Windsor, ON
- $125–$150 an hour
- Contract
- Microsoft Excel
- ERP systems
- Hotel
Quick apply
Financial Consultant
ISG Search Inc —Mississauga, ON
- $80–$120 an hour
- Contract
- Microsoft Excel
- Oracle
- ERP systems
Quick apply
12d
Senior Internal Auditor
ISG Search Inc —Greater Toronto Area, ON
- Contract
- Hybrid work
- Project management
- Presentation skills
- Financial services
Quick apply
4d

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Service Desk Analyst, Night Shift.

ISG Search Inc -
Remote

Quick apply

Job details

Full-time | Contract
13 days ago

Qualifications

TCP
ITIL Certification
Microsoft Outlook
Microsoft Exchange
Windows
Microsoft Office
Computer networking
Customer support
TCP/IP
Root cause analysis
Hospital experience
Active Directory
VPN

Full job description

Duration:

6 month contract with potential for extension.

The role:

This is a customer service focused position that requires an individual to work independently as well as part of a team to support the organizations defined service expectations. The primary accountability for this role is to answer, log and resolve requests placed to the IT Service Desk in an efficient, timely and courteous manner primarily via phone, voicemail and e-mail.

Responsibilities:

Answer calls for IT Service and Support primarily via phone, voicemail and e-mail;
Act as the first point of contact for all offered IT Services, such as application, hardware, PC and telecom related requests for IT service and support;
Analyze, diagnose and resolve calls in an efficient and effective manner leveraging available tools (Bomgar, KACE, knowledge base and other sources of documentation);
Transfer and escalate incidents and requests to the appropriate 2nd/3rd level support resources, following up with ticket owners to ensure effective resolution in a timely manner;
Record, categorize and log Incidents and Requests for service using the IT Service Management tool;
Provision, change and de-provision user accounts in accordance with corporate policies and procedures;
Actively seek opportunities for service improvement, recognizing the needs and expectations of our clients;
Provide knowledge transfer and mentoring of other team members when required;

Must Have:

Ability to work independently from 11pm - 7am in a remote capacity.
ITIL Foundations certification preferred
Microsoft certifications an asset
Experience in a health related field is an asset
2+ years' experience in providing customer support with a high level of professionalism preferred.
Direct hospital or healthcare experience an asset
Strong client computing experience e.g. desktops, laptops, printers, mobile devices (Blackberry/iPhone etc.), multifunction devices, desktop phones, voicemail;
Solid skills in supporting common end user applications including Windows 7, Windows 10, Microsoft Office, Internet Explorer, Outlook etc.;
Strong troubleshooting skills with focus on root cause analysis;
Experience with tools and technologies such as Dell KACE, Bomgar, BES, Active Directory, Microsoft Exchange;
Knowledge of networking technologies such as VPN, TCP/IP, and wireless;
Experience with IT Service Management tools such as FrontRange ITSM;
Strong verbal and written communications; must be able to communicate with individuals with all levels of technical and non-technical skills;
Advanced technical troubleshooting and multitasking skills

Quick apply

Refine Your Search

Service Desk Analyst, Night Shift.

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Senior Systems Admin, SAN

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