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le château jobs near

Schedule (In-Person, In-Office) -

Two Weeknights 5:00pm - 9:00pm
One - Two Weekend Daytimes 9:00am - 5:00pm

Maintaining Guest Services and Front Desk Goals

First point of contact for all in-person guests and over the phone conversation at Chateau Le Jardin Offices
Manages three business phone lines for Chateau Le Jardin Event Venue, Yo Amo Tacos and Verde Juice Cafe
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains constant cleanliness in the office
Ensures that regular on-going communication is happening with employees to create awareness and communicate expectations from clients as you are the main contact for all clients
Understands the impact of department’s operations on the overall company’s objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; good independent decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises all areas of the Office in the absence of other staff members

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance and feedback
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Interacts with customers to obtain feedback on quality of service, service levels and overall satisfaction.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Job Type: Part-time

Pay: $17.95-$20.00 per hour

Work Location: In person