Reporting to the Operations Manager, Campus Services, the Campus Service Coordinator is responsible for day-to-day operations within the Campus Store and oneCARD office. The main duties include shipping and receiving, e-commerce order fulfillment, sponsored student purchasing portfolio, clerical accounts payable and external invoicing functions related to the operations of the Campus Store and oneCARD services. The main duties include the timely and accurate processing of payments to suppliers for goods, and services received by oneCARD and the Campus Store, the processing of external invoices and the completion of cash offices duties and the daily financial reconciliations of all 3 campuses. Coordinating all business activities related to sponsored students and the receiving and fulfillment of online purchases made through the e-commerce website. The incumbent oversees the daily processing of orders and responds to any escalated customer service matters related to online purchases. The incumbent recommends and implements changes to the integrated retail systems, including the POS system.
What You’ll Be Doing
- Reconciling the Campus Store and oneCARD daily Point of Sale (POS) receipts from all 3 campuses and completing all financial month end reports including cost transfers for the Campus Store and oneCARD troubleshooting procedures;
- Monitoring and executing monetary transactions at POS stations, verifying and reconciling financial data for invoices and refunds;
- Coordinating activities to provide effective and efficient services during start of term, and other special projects; Actively participating in and supporting activities related to testing new oneCARD and Campus Store procedures and new applications;
- Resolving customer queries in a professional, friendly and accurate manner; Noting trends in inquiries and incidents; Bringing these observations to the attention of the Operations Manager; Alerting manager to unusual cases, unsatisfied customers and other irregularities;
- Achieving pre-set targets measuring service quality & effectiveness against appropriate benchmarks; Continuously identify opportunities to enhance our service and value proposition for our clients;
- Ensuring the timely and accurate payment of all Campus Services vendors through Bookware, thereby maintaining good vendor relations and maintaining data integrity of the retail payables subledger by:
- Completing shipping and receiving duties, matching invoices to purchase orders and reconciling differences and ensuring appropriate approvals and supporting documents;
- Verifying extensions, footings, taxes, discounts, and transportation charges. Entering payment details into the Bookware subledger accounts payable system; Submitting all payable subledger accounts payable and vouchers to Manager for approval;
- Reconciling on a monthly basis all outstanding vouchers and in turn reconciling to the PeopleSoft system which posts to the general ledger;
- Checking supplier statements on a monthly basis. and following up with vendors on goods returned and ensure that appropriate credit is received;
- Monitoring outstanding orders and receiving reports; Assisting Purchasing/AP and the Campus Store in investigating and resolving vendor problems;
- Receiving sponsorship letters and documentation from sponsoring agencies and prepares the appropriate student file records and maintains student demographics on Bookware;
- Submitting sponsorship student transaction records to payables staff for invoicing and assist Payables staff with invoices for sponsoring agencies who have outstanding accounts by reviewing statements and alerting Payables staff about outstanding amounts and corresponding details;
- Ensures completion of Sponsorship payments to Campus Store GL by completing documentation file and updating internal payment database;
- Answering questions concerning external invoicing from both sponsors and students and responds to problems or concerns from sponsored students regarding what items are and are not covered by their sponsor;
- Coordinating of online order fulfillment, including the preparation of batches and shipping of orders;
- Providing high quality customer services to students, staff, faculty, and others at various stages of the online purchasing process;
- Responding to customer inquiries that require an advanced knowledge of the retail POS system, other retail management systems, retail website, and the online services provided by the store;
- Performing other related duties as assigned.
About You
You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.
You have a client service focus with an aptitude to make connections, support others, provide excellent customer service and might identify as a community builder.
You demonstrate excellent judgement, initiative and creative problem-solving skills.
You enjoy balancing many different tasks, staying organized and like to develop processes or systems to keep things running smoothly.
The successful candidate will also meet the following requirements:
- 3-year degree or diploma in Business, Office Administration, Accounting or related field.
- Minimum of 3 years experience in a busy automated business office, with in-depth knowledge of oneCARD office operations, retail operations, POS Systems and payment processing; Areas of experience include accounting, knowledge of PCI-DSS, MS Office and relational databases, problem solving a wide variety of technical issues in conjunction with IT.
- Intermediate MS Excel skills are required.
- Experience gained in a retail customer service environment in roles related to supply chain, e-commerce, online order fulfillment, or logistics is required.
- Experience leading student groups and an understanding of the student life cycle is required.
- Experience providing students with training or informal instructions on the use of oneCARD and Campus Store applications is preferred.
Who We Are
Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.
- For more information, visit: Why Work at Sheridan
Other Details
Faculty/Department: Campus Services
Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)
Work Categorization: Resident Position | Fully on-site 5 days/week
Reference #: J0526-0725
Employee Group: Support Staff – Temporary
Type of Vacancy: This is a replacement position
Payband: H
Hourly Range: $37.34 - $43.18
Hours/Week: 37.5
Hours: 8:30 am – 5:00 pm
Application Details: This is a temporary position that may continue until August 20, 2027
Application Deadline: July 5, 2026
First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.
Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.
Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.
Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.
Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.
You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.
