Full Time Position: Disability Case Manager
Neil Squire, Port Moody/Tri-Cities, BC
Neil Squire is a Canadian national not-for-profit organization that empowers Canadians with disabilities through the use of computer-based assistive technologies, research and development, and various employment programs. Headquartered in Burnaby, BC, Neil Squire is presently hiring a Disability Case Manager for the YWCA WorkBC Program (Port Moody/Tri-Cities, BC), a project funded by the Ministry of Social Development and Poverty Reduction.
The Disability Case Manager will work with YWCA in their WorkBC Employment Services program, which includes service delivery to clients located in the Tri-Cities area. Integrated Case Management (ICM) is strongly desired.
Job Summary
Under the general supervision of the Case Manager Coordinator of the WorkBC Centre, the Case Manager is responsible for working closely with job seekers to assess service suitability, develop, and implement an Employment Action Plan. The Case Manager will support Clients in achieving their employment goals by referring them to WorkBC interventions such as Skills Training, Short Term Skills Training, Employment Workshops, Self-Employment, Job Development, Wage Subsidy, etc. The Case Manager will support Clients through employer connections to secure and maintain employment by monitoring their progress and providing job coaching.
Responsibilities:
- Work with clients to achieve Labour Market or Community Attachment including addressing any client barriers, and building on client strengths through an integrated case management model
- Work as part of a multi-faceted and multi-agency team to deliver a comprehensive employment program designed to meet the individual needs of all Clients including those of specialized populations
- Develop and monitor Return to Work Action Plans and subsequent revisions as required in support of the long-term employment and retention success of the Client
- Conducting Client Formal Needs Assessments to determine individual Client needs and match them to the appropriate suite of services and financial supports
- Determining if a Disability Related Employment Needs Assessment (DRENA) and further specialized assessment are required in order to better understand individual Client barriers and assist with effective case management, employability and job retention
- Assess Clients and ensure they are referred to appropriate interventions
- Responsible for reporting Client progress and milestones through the Integrated Case Management (ICM) database, and ensuring the current, complete and accurate documentation of all communications with participants, the Ministry, and other relevant stakeholders
- Assisting Clients in preparation of various service applications to Workshops, Training, Skills Enhancement Services, Self-Employment Services, Wage Subsidy, and/or referrals to Employment Services and other community services as necessary
- Act as a champion of the program, promoting our services throughout community and networking events
- Work Closely with the Quality Assurance team and the Office Manager to ensure accuracy in data entry and service delivery
- Adhere to onsite Health and Safety Procedures
- Other duties as assigned
Qualifications:
- Candidates must have strong employment counselling skills with a minimum of 2 years of experience and the ability to work within a performance-based contract
- Post-secondary degree, diploma or certificate in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, human resources management)
- 2 years of experience in working with persons with disabilities is an asset
- Familiarity with the Integrated Case Management Database and WorkBC policy guidelines is a strong asset
- Fluent in speaking and writing English and the ability to write strong Client/Service Rationales that support service referral/delivery
- Up to date with the latest job search, career exploration/labour market practices
- Passion for helping jobseekers achieve their goals
- Strong team player & able to show initiative
- Multilingual (English plus French or another language) ability to communicate effectively with Clients, both verbally and in writing is preferred
- Ability to work in a flexible environment and relate well with others
- Strong administrative skills and computer proficiency with specific emphasis on MS Office (Word, Excel, Outlook) and customized databases
- A valid criminal record check (including working with vulnerable populations) is required
Other Requirements:
- Current and satisfactory Criminal Record Check required
- Able to work different shifts at WorkBC Centres in the Tri-Cities WorkBC Centres
Please note:
This is a term position until October 2026 that could lead to a permanent position.
Additional Information:
- Work Schedule: Monday to Friday, 37.5 hours per week
- Salary range: $57,000 – $61,000
- Location: YWCA Work Centre in Tri-Cities Area
- Reporting to: Case Manager Coordinator and WorkBC Operations Manager
- Posting Closing Date: Immediate
Please forward a resume and cover letter indicating Disability Case Manager to the attention of Administration Manager.
Only shortlisted applicants will be contacted. Unfortunately, we are not able to take phone calls or emails about your application status. Thank you to all that apply.
Job Type: Full-time
Pay: $57,000.00-$61,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Work Location: In person
