Westin resort & spa Jobs

Guest Service Agent
Westin Bear Mountain Resort & Spa —Victoria, BC
- From $21 an hour
- Weekends as needed
- Bilingual
- Hospitality
- Bar
- Dental care
- Paid time off
Quick apply
5d
Director of Operations
Westin Bear Mountain Resort & Spa —Victoria, BC
- $95,000–$105,000 a year
- Weekends as needed
- Bar
- Hotel
- Team management
- Dental care
- Paid time off
Quick apply
1d
Line Cook/Prep Cook
Westin Bear Mountain Resort & Spa —Victoria, BC
- From $24 an hour
- Full-time
- Bar
- Cooking
- Hotel
- Dental care
- Paid time off
Quick apply
Guest Services Manager
Westin Resort and Spa Whistler —Whistler, BC
- $60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Server
Westin Resort and Spa Whistler —Whistler, BC
- $18.25 an hour
- Full-time
- Customer service
- Hotel
- Communication skills
Quick apply
4d
Casual Banquet Server
Westin Resort and Spa Whistler —Whistler, BC
- $22 an hour
- Hotel
- Restaurant experience
- Communication skills
Quick apply
4d
People & Culture Generalist
Westin Resort and Spa Whistler —Whistler, BC
- $57,750 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
IRD Server
Westin Resort and Spa Whistler —Whistler, BC
- $18.25 an hour
- Full-time
- Microsoft Outlook
- Hotel
- Computer skills
Quick apply
Server Assistant
Westin Resort and Spa Whistler —Whistler, BC
- $19.25 an hour
- Full-time
- Customer service
- Hotel
- Restaurant
Quick apply
Business Leader - FireRock Lounge, Whistler, BC
Gibbons Whistler —Whistler, BC
- $65,000–$80,000 a year
- Hospitality
- Hotel
- Budgeting
- Flexible schedule
Quick apply
Bell Attendant
Westin Resort and Spa Whistler —Whistler, BC
- $18.25 an hour
- Full-time
- Hotel
- Computer skills
- Communication skills
Quick apply
Banquet Captain
Westin Resort and Spa Whistler —Whistler, BC
- $26 an hour
- Full-time
- Hotel
- Supervising experience
- Communication skills
Quick apply
Dishwasher (Kitchen Steward)
Westin Resort and Spa Whistler —Whistler, BC
- $21 an hour
- Full-time
Quick apply

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Guest Service Agent

Westin Bear Mountain Resort & Spa -
Victoria, BC

Quick apply

Job details

Full-time
From $21 an hour
5 days ago

Qualifications

Bilingual
Hospitality
Multilingual
Customer service
Multi-line phone systems
Phone etiquette
Communication skills
Hotel experience

Full job description

Join Our Team at The Westin Bear Mountain Resort & Spa

About Us
Nestled in the stunning natural beauty of Victoria, The Westin Bear Mountain Resort & Spa is a premier 5-star destination featuring 91 well-appointed guest rooms, a full-service restaurant, a vibrant bar and lounge, a 300-person ballroom, and state-of-the-art conference facilities. As part of the Westin brand under the Marriott International umbrella, our resort also boasts a world-class spa and a tranquil serenity pool, delivering an unforgettable experience to every guest.

The Opportunity
We are currently seeking a dynamic and customer-focused Guest Service Agent to join our front desk team. This role is ideal for someone who thrives in a fast-paced, high-end hospitality environment and takes pride in providing warm, attentive, and intuitive service. While previous hotel experience is an asset, we welcome candidates with strong transferable skills and a passion for guest relations.

Key Responsibilities

Warmly welcome and check in guests, ensuring a seamless arrival experience
Confirm reservations, process payments, and assign accommodations
Handle guest requests with professionalism and discretion, maintaining confidentiality at all times
Manage incoming calls, assist with reservations, and provide concierge-level guidance
Collaborate with other departments to ensure guest satisfaction and smooth operations
Promote loyalty programs and additional services to enhance the guest experience
Balance working independently with being an engaged, supportive team member

Qualifications

Proven customer service skills with a focus on guest satisfaction
Previous hotel experience, particularly in front desk operations
Proficiency in handling multi-line phone systems
Strong hospitality skills to enhance guest experiences
Bilingual or multilingual abilities preferred for effective communication
Excellent phone etiquette and interpersonal skills

What We Offer

A stunning workplace at the top of Bear Mountain in Langford
Complimentary on-site parking for staff
Access to our premium fitness facility
Delicious, complimentary staff lunches daily
A supportive and collaborative work environment that values employee well-being

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

Dental care
On-site parking
Paid time off
Vision care

Ability to commute/relocate:

Victoria, BC V9B 6R3: reliably commute or plan to relocate before starting work (required)

Application question(s):

Can you commit to morning, mid and evening shifts as well as weekend shifts?

Work Location: In person

Quick apply

Refine Your Search

Guest Service Agent

Director of Operations

Line Cook/Prep Cook

Guest Services Manager

Server

Casual Banquet Server

People & Culture Generalist

IRD Server

Server Assistant

Business Leader - FireRock Lounge, Whistler, BC

Bell Attendant

Banquet Captain

Dishwasher (Kitchen Steward)

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