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Customer Service Representative
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Customer Service Representative

Piller's Fine Foods -
Waterloo, ON

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Job details

Permanent
$50,000–$60,000 a year
10 days ago

Qualifications

Customer service
ERP systems
English
Microsoft Office
Food industry
Computer skills
Business
Communication skills

Full job description

NOW HIRING FOR A CUSTOMER SERVICE REPRESENTATIVE

If you think our products are great, you should “meat” our people!

THE PERKS

Competitive wages from $50,000 - $60,000 based on relevant experience

Day Shift (8:00AM-4:30PM)
Amazing co-workers
Exclusive Employee Rewards Programs
Full Benefits (Health, Dental and Vision)
Company Matched Pension Plan after 1 year
Employee Share Ownership Program
Employee Appreciation Events

THE BUSINESS
At Piller’s, we’re in the business of crafting high quality, specialty foods for families to enjoy. Our award-winning deli and meat products are found in grocery and restaurant chains across North America. We’re passionate about our products and equally as passionate about the success and safety of our people.

If you are looking for a long-term career in manufacturing with job security, teamwork, and fantastic co-workers, consider us as your next place to call home.

THE PEOPLE
We are a community made up of introverts, extroverts, family people, single people, passionate people, creative people, sports fanatics, movie buffs, video gamers, music makers, gym goers, pet lovers and every other variety. When you work with friends, it doesn’t feel like work!

THE OPPORTUNITY

Manage a portfolio of accounts; receive, input, process orders from all manners of order receipt for both Piller’s and Mclean’s businesses
Liaise with sales representatives as required for all order processing
Handle inquiries and complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution on issues (shortages, overages, incorrect product, shipping delays etc.)
Check for invalid dates, routes, items & customer numbers
Release, edit correct and update EDI orders

Assist sales representatives with all order requirements & issues (order minimums, customer credit hold, order lead time, product promos, new product launches etc.)
Assist with consumer inquires and complaints received via website and phone
Follow up with backorders, late shipments and order tracing

Perform other Customer Service functions as required, including (but not limited to):
Vacation coverage
Order release to the warehouse
US invoicing
Open orders & consumer complaints reports
Export documents
Samples preparations
Processing of US orders
Outbound phone calls for order taking

THE REQUIREMENTS

Post-Secondary educaton preferred
1-2 years of proven customer service experience; food manufacturing industry considered an asset
Proficient computer skills - MS Office & ERP experience
Excellent communication (written/verbal - English)
Customer focused - proven experience providing service excellence
Ability to adapt/ respond to various personalities

Strong phone handling skills

Proficient in active listening

Ability to multi-task, prioritize, organize and manage time effectively

Ability to make decisions independently

Ability to work under pressure

We would like to thank all applicants for their interest; however only those selected for an interview will be contacted.

Piller's Fine Foods is an equal opportunity employer and considers qualified applicants for employment without regard to race, colour, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or any other protected factor. Piller's Fine foods is committed to working with and providing reasonable accommodation to individuals with disabilities. Please advise us if you require accommodation.

Apply Now

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