Bank Teller Jobs

Member Service Officer
IC Savings —Toronto, ON
- $45,000–$55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Mileage reimbursement
Quick apply
Financial Services Representative
CUA —Halifax, NS
- Full-time
- Sales
- Customer service
- Basic math
- Profit sharing
- Wellness program
Customer Service Representative
BMO Financial Group —Toronto, ON
- $34,750–$47,250 a year
- Part-time
- Sales
- No experience needed
- Communication skills
- Tuition reimbursement
- Life insurance
13d
Customer Service Agent Commercial Banking
National Bank of Canada —Montréal, QC
- From $26.89 an hour
- Full-time
- Bilingual
- Customer service
- English
- Wellness program
- Employee assistance program
Personal Banking Associate (Hybrid) (Teller)
Alterna Savings —Stouffville, ON
- $45,000–$50,000 a year
- Microsoft Excel
- Sales
- No university degree
Quick apply
Personal Banking Associate
BMO Financial Group —Toronto, ON
- $36,000–$54,500 a year
- Full-time
- Sales
- Customer service
- Analysis skills
- Tuition reimbursement
- Life insurance
Deposit Services Representative (Full Time, Permanent) Kenaston
Access Credit Union —Winnipeg, MB
- $46,064 a year
- Full-time
- Sales
- Customer service
- High school diploma or GED
2d
Customer Service Rep
BMO Financial Group —Hamilton, ON
- $34,750–$47,250 a year
- Part-time
- Sales
- No experience needed
- Communication skills
- Tuition reimbursement
- Life insurance
6d
Customer Service Representative - First Nations / Métis / Inuit
BMO Financial Group —Waskaganish, QC
- $34,750–$47,250 a year
- Part-time
- Sales
- No experience needed
- Communication skills
- Tuition reimbursement
- Life insurance
10d
Représentant(e) service à la clientèle - Premières Nations / Métis / Inuits
BMO Financial Group —Waskaganish, QC
- $34,750–$47,250 a year
- Part-time
- Sales
- No experience needed
- Organizational skills
- Tuition reimbursement
- Life insurance
9d
Member Experience Advisor - Grande Cache
Servus Credit Union —Grande Cache, AB
- Part-time
- Sales
- Customer service
- High school diploma or GED
- Profit sharing
Quick apply
2d
Customer & Financial Assistance
District Central Co-operative Bank —Red Deer, AB
- $16.71–$28.84 an hour
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Employee assistance program
- Life insurance
Quick apply
13d
Member Experience Advisor - Three Hills
Servus Credit Union —Three Hills, AB
- Part-time
- Sales
- Customer service
- High school diploma or GED
- Profit sharing
Quick apply
Member Service Representative
Vision Credit Union Ltd. —Vegreville, AB
- $43,000–$50,000 a year
- Full-time
- In-person
- Communication skills
- Profit sharing
- Wellness program
Quick apply
Member Service Representative
Vision Credit Union Ltd. —Peace River, AB
- $21–$25 an hour
- Part-time
- In-person
- Communication skills
- Profit sharing
- Wellness program
Quick apply
Member Experience Advisor - Edson (Casual)
Servus Credit Union —Edson, AB
- Part-time
- Sales
- Customer service
- High school diploma or GED
- Profit sharing
Quick apply
10d
Member Service Representative
Vision Credit Union Ltd. —Camrose, AB
- $43,000–$50,000 a year
- Full-time
- In-person
- Communication skills
- Profit sharing
- Wellness program
Quick apply
Member Service Representative
Your Neighbourhood Credit Union —Amherstview, ON
- From $22.63 an hour
- Full-time
- Sales
- Accounting
- Financial services
- Wellness program
- Disability insurance
Member Experience Advisor - Grande Prairie
Servus Credit Union —Grande Prairie, AB
- Sales
- Customer service
- High school diploma or GED
- Profit sharing
Quick apply
9d
Member Experience Advisor - Fort Saskatchewan/ Lamont
Servus Credit Union —Fort Saskatchewan, AB
- Part-time
- Sales
- Customer service
- High school diploma or GED
- Profit sharing
Quick apply

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Member Service Officer

IC Savings -
Toronto, ON

Quick apply

Job details

Permanent | Full-time
$45,000–$55,000 a year

Qualifications

Microsoft Word
Computer operation
Microsoft Excel
Microsoft Outlook
Sales
Customer service
Upselling
Post-secondary education
English
Microsoft Office
Administrative experience
High school diploma or GED
Customer relationship management
MFDA
Portuguese
Financial services
CSC
Phone etiquette
Italian
Cash handling
Communication skills
Time management

Full job description

Company overview

IC Savings is a credit union that focuses on bringing the benefits of co-operative banking to more than 17,000 personal and business members, whether online, by mobile or in branch at its eight locations in the Greater Toronto Area. To learn more, visit www.icsavings.ca.

Who are we looking for?

We are seeking knowledgeable and driven individual who is passionate about banking and providing customer service excellence to join our team as a Member Service Officer (MSO).

An important part of our retail branch team, the MSO is the face of our brand on the front line. With each and every interaction, the position delivers exceptional and personal service to our valued members, going the extra mile for them, and giving more than what’s expected. Always helpful, the MSO is knowledgeable and efficient in the service they provide.

The MSO supports the Branch Manager in achieving branch sales targets while providing superior customer service to the credit union members. The position also acts as officer in charge during assigned hours.

Main duties and responsibilities

Establish and maintain successful relationships with members.
Act as primary point of contact for opening and closing membership and investment accounts.
Interview members to identify their financial and lending needs; collect, document and analyze information obtained and recommend relevant banking solutions; assess credit worthiness and make recommendation to Branch Manager regarding loan approval or decline.
Promote, up-sell and cross-sell a full range of deposit, investment and lending products; process relevant documentation associated with sale of financial products.
Meet assigned sale targets and sales activity goals geared towards the increase of membership and assigned portfolios of term deposits, loans, investment accounts and other services.
Maintain a regular routine of pro-actively soliciting new business through referrals, telephone calls and other techniques to generate new business.
Regularly review assigned monthly term maturities and consistently follow up with members to retain and obtain additional business.
Actively participate in branch sales meetings, initiatives, campaigns and promotions.
Maintain a working knowledge and understanding of all features and benefits of the products and services offered; keep up to date on product and procedural changes.
Adhere to established rate policies and branch safety, operational, regulatory, legal and compliance procedures.
Maintain a professional standard of conduct at all times while promoting a positive image of credit union.
Act as senior branch officer during assigned hours within assigned limits; authorize MSR transactions and overrides; balance ATM; order and maintain cash supplies.
Perform Member Service Representative (MSR) duties during MSR absences, as required (e.g., lunches, vacations, staff shortages, etc.).
Assist Branch Manager with administrative activities and other duties as assigned.

Factors that will contribute to your success

Possessing a positive, “can-do” attitude, the successful candidate is someone who pays great attention to detail in their daily work and enjoys the opportunity to learn and to contribute to the member experience in a positive way. Respectful to members and to teammates, this individual also meets these other qualifications:

Minimum 3+ years of related banking experience preferably in the sales capacity.
Completion of IFIC (Canadian Investment Funds Course) or CSC (Canadian Securities Course). Exceptions may be made; however required accreditation must be in place within after start date.
Completion of post-secondary education or equivalent combination of education and experience.
Strong sales, relationship building, marketing, interpersonal and customer service skills.
Very good knowledge of banking products and services and their features and benefits; good understanding of lending practices.
Strong organizational, time management, priority setting, problem solving and follow up skills.
High level of enthusiasm, professionalism, motivation, initiative, accountability, ownership, teamwork and commitment to the achievement of sales goals.
Ability to work well under pressure; remain calm and professional when dealing with conflict; effectively resolve client complaints and escalate to management when needed.
Sound knowledge of banking regulatory and compliance procedures.
Excellent English communication skills; knowledge of spoken Italian or Portuguese an asset; excellent phone etiquette.
Proficiency in MS Office (Word, Excel, Outlook); working knowledge of DNA banking system considered an asset.

Working conditions / Physical effort

Professional, team oriented, branch environment.
Standard branch hours based on 37.5-hour work week: Monday to Wednesday from 9:00 am – 5:00 pm, Thursday to Friday from 9:00 am – 6:00 pm, with a requirement to work Saturdays from 9:00 am – 2:00 pm on a rotational or as scheduled basis.
Flexibility to provide coverage at other branch locations across the GTA, when needed.
The physical demands are representative of those that must be met by being able to successfully perform the essential functions of the job; these include, but are not limited to: sitting, walking, standing, considerable use of computer and phone, seldom moving of items up to 25 pounds in weight.

Compensation Range

The salary range for this position is $45,000 to $55,000 annually. The final compensation offered will be determined based on the successful candidate’s skills, experience, education, and other relevant qualifications.

Vacancy Type

While we aren’t actively recruiting for this position at this time, if you feel you have the qualifications and experience to succeed in this role, we invite you to submit your resumé for future consideration. We will keep your resumé on file for six months.

AI Disclosure

Due to large number of applications received, AI is used in assisting with screening and selecting applicants.

How to Apply?

If you think you have what it takes to be a successful member of our team, please forward your resumé.

At IC Savings, we are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process. All submissions are confidential.

We thank you in advance for taking the time to review our posting. If you have been selected for an interview, we will be in touch.

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
Mileage reimbursement
On-site gym
Paid time off
RRSP match
Store discount
Vision care

Application question(s):

What are your compensation expectations?

Experience:

retail banking : 3 years (required)

Language:

Italian (preferred)
Portuguese (preferred)

Licence/Certification:

MFDA or CSC (required)

Work Location: In person

Quick apply

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