Director of Customer Service Jobs

Senior Director, Bargaining & Member Services
UFCW1518 —New Westminster, BC
- $128,500–$142,500 a year
- Full-time
- Microsoft Office
- Bachelor's
- Travel
- Dental care
- Paid time off
Quick apply
Director, Insurance Underwriting Operations and Communication
Peace Hills Insurance —Edmonton, AB
- Marketing
- Analysis skills
- Bachelor's
Quick apply
Director, Business Integration & Communication
Peace Hills Insurance —Edmonton, AB
- PMP
- Analysis skills
- Project management
Quick apply
Hotel Director of Sales
Hampton Inn and Suites by Hilton Barrie —Barrie, ON
- From $60,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Director Of Convenience
North Atlantic - North Sun Energy —St. John's, NL
- Full-time
- Merchandising
- Microsoft Office
- Bachelor's
- Wellness program
- Disability insurance
Quick apply
4d
Director, Franchise Development & Leasing
OPA! of Greece —Calgary, AB
- $100,000–$115,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
6d
Director Of Convenience
North Atlantic - North Sun Energy —Halifax, NS
- Full-time
- Merchandising
- Microsoft Office
- Bachelor's
- Wellness program
- Disability insurance
Quick apply
4d
Executive Sales Administrator (Supporting the President/Director of Sales)
TUTTO GOURMET FOODS INC. —Brampton, ON
- $28–$34 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
Quick apply
Director of Operations
1728069 Ontario Ltd - Esso Gas Station —Ottawa, ON
- $45.50 an hour
- Full-time
- Microsoft Excel
- Team management
- POS
Quick apply
Head of Sales
Abco Elevator Ltd. —Regina, SK
- $75,000–$125,000 a year
- Full-time
- CRM software
- Sales
- Marketing
- Profit sharing
- Wellness program
Quick apply
7d
Director of Retail Operations
North Atlantic - North Sun Energy —St. John's, NL
- Full-time
- Business development
- Bachelor's
- Travel
- Wellness program
- Disability insurance
Quick apply
4d
Director of Retail Operations
North Atlantic - North Sun Energy —Halifax, NS
- Full-time
- Business development
- Bachelor's
- Travel
- Wellness program
- Disability insurance
Quick apply
4d
Director Operator
Poulet Rouge —Toronto, ON
- From $60,000 a year
- Weekends as needed
- Customer service
- Restaurant management
- English
Quick apply
Sales & Marketing Director
BRIGHTWATER SENIOR LIVING OF TUXEDO —Winnipeg, MB
- Full-time
- Microsoft Powerpoint
- CPR Certification
- Microsoft Excel
Quick apply
11d
Director of Finance
Roma Moulding Inc. —Woodbridge, ON
- $160,000–$190,000 a year
- Full-time
- Sales
- ERP systems
- Accounting
- Store discount
- Disability insurance
Quick apply
4d
Assistant Shop Director - Market Mall (FTC 9 months)
Kit + Ace —Calgary, AB
- $50,000–$55,000 a year
- Full-time
- Management
- Sales
- Bachelor's
- Store discount
- Disability insurance
Quick apply
Regional Field Sales Director – Automotive Industry
Wagonmaster Group —Richmond Hill, ON
- $100,000–$120,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Director Client Services (Remote)
CloudKettle Inc —Halifax, NS
- $160,000–$190,000 a year
- Full-time
- Remote
- Bilingual
- Sales
- Salesforce
- Dental care
Quick apply
Director of Growth
CSC Generation —Remote
- $151,000–$178,000 a year
- Full-time
- Remote
- Merchandising
- Dental care
- Paid time off
Quick apply
Director, Customer Care
Great Gulf Group —Toronto, ON
- $100,000–$125,000 a year
- Full-time
- Presentation skills
- Continuous improvement
- Team management
Quick apply

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Senior Director, Bargaining & Member Services

UFCW1518 -
New Westminster, BC

Quick apply

Job details

Permanent | Full-time
$128,500–$142,500 a year

Qualifications

Microsoft Office
Bachelor's
Human resources
Communication skills
Negotiation
Driving Licence

Full job description

About the Company

At UFCW 1518, we believe that we are stronger together. Everyone deserves safe and respectful working conditions and a healthy community. By continuing to win fights for fairness, organize workers in diverse industries, and support causes that benefit communities, we work together to improve the quality of life for all British Columbians.

We are a democratic, member-driven union that is built on a foundation of integrity and respect. We are committed to working hard for our members, fighting for higher wages, better benefits, job security, and fair treatment. We also use our voice to speak up on issues that impact our communities, such as implementing a living wage and standing against discrimination.

About the Role

Working closely with the Managing Director, the Senior Director, Bargaining and Services is responsible for providing strategic leadership and operational oversight for member representation advocacy and servicing, labour relations, collective bargaining and related programs.

This position ensures the effective delivery of high-quality services to members while advancing the objectives and priorities of UFCW 1518.

Key Responsibilities

Strategic Leadership

· Balancing operational requirements with long-term organizational priorities, provide insight into the development of departmental short-term and long-term planning

· Monitor emerging trends, legislative developments, and industry best practices affecting unionized workplaces and collective bargaining

· Provide expert advice and recommendations to senior leadership and elected officers on bargaining, labour relations, and member services matters

Member Servicing

· Interpret collective agreements with high levels of care and precision, ensuring consistent, risk-informed application across all member representation activities

· Manage labour relations and engagement with employer representatives and key interest holders, influencing outcomes through credibility, expertise, and strategic communication

· Oversee complex grievance files, settlements, arbitrations, investigations, and workplace disputes to ensure strong representation and timely resolution

· Attend arbitrations, mediations, investigations and fact-finding meetings to ensure matters are properly advanced and documented.

· Represent and engage with a variety of members, ensuring the employer’s standards and policies are upheld

· Identify opportunities to improve service delivery, operational effectiveness, and member engagement.

Collective Bargaining

Lead and oversee your team through the collective bargaining cycle, intervening at critical stages to achieve positive outcomes.

People Management

· Fosters a culture of collaboration, responsiveness, accountability, and inclusion.

· Provide strategic leadership to a high performing team of Union Representatives, setting clear expectations, encouraging accountability, and fostering a culture of inclusion

· Support staff navigating challenging workplace situations, member concerns, high-pressure files, and day-to-day operational issues

· Respond to complaints and performance concerns, where necessary

· Conduct performance management, coaching, and discipline processes when necessary, while fostering a respectful and positive team culture

Financial and Operational Management

· Assist with the development and oversight of departmental operational plans, budgets and resource requirements

· Monitor performance metrics and ensure objectives related to service quality, volume, timelines, and outcomes are achieved

· Ensure compliance with organizational policies, collective agreements, legislation, and departmental standards

· Recommend operational improvements to support organizational goals

Stakeholder Relations

· Build and maintain effective relationships with elected leaders, members, employers, legal counsel, and other internal and external stakeholders

· Represent UFCW in meetings, negotiations, committees, conferences, and public forums as required

Qualifications and Competencies

· 5–7+ years of experience in labour relations, including managing complex grievance files, bargaining, workplace investigations, mediations, and arbitrations, with precision and a risk-informed approach.

· Undergraduate degree or equivalent, with advanced studies in collective bargaining, labour law, labour/industrial relations, arbitration, employment law, and/or HR

· Demonstrated senior-level experience as a lead negotiator, with the ability to oversee a team through the full bargaining cycle and intervene effectively at critical stages.

· Ability to contribute to operational planning and budgets, to monitor performance metrics, and to ensure compliance with policies and legislation.

· Skilled at building effective relationships with key stakeholders and comfortable representing the organization in negotiations and other forums.

· Thorough knowledge of BC and Canadian Labour Relations Code and related legislation, including collective agreements and grievance procedures

· Experience leading, mentoring, and supervising employees, with a track record of building positive team culture and supporting performance development

· Strong ability to manage multiple priorities while delivering on team support and member service expectations

· Proficient in Microsoft Office, CRMs, and record management systems

· Valid driver's license and ability to travel as required

· Fluency in a second language is an asset.

Why UFCW 1518?

UFCW 1518 values our team’s meaningful contributions and unmatched expertise that are integral to achieving our ambitious goals. As a member of our team, you can expect:

· Competitive compensation package commensurate with experience

· Salary range $128,500-142,500 annually

· Extended health, dental, group life, LTD and ADD plans that values the well-being of you and your family

· Eligibility for our Pension Plan to ensure financial security down the road

· Generous paid time-off, starting with 20 vacation days, accrued personal time off, and statutory holidays to prioritize work-life balance

If this sounds like what you’re looking for in your next opportunity, we want to hear from you! Apply by sending your resume and cover letter today.

UFCW 1518 is committed to diversity and inclusion in the workplace. BIPOC, immigrants, women, and LGBTQ+ people are encouraged to apply.

Pay: $128,500.00-$142,500.00 per year

Benefits:

Dental care
Extended health care
Life insurance
Paid time off

Work Location: In person

Quick apply

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