Part time Jobs

Service Desk Executive
Kargo Today —Kitchener, ON
- $20.20–$29.78 an hour
- Part-time
- Hybrid work
- Bilingual
- Microsoft Word
- CRM software
- Designated paid holidays
- Relocation assistance
Quick apply
2d
Dining Room Server
Manoir Du Lac —McLennan, AB
- $17–$20 an hour
- Part-time
- Bilingual
- Bar
- Cooking
- Flexible schedule
Quick apply
7d
Babysitter/Nanny for Mifo
Mouvement d'implication francophone d'Orléans —Kingston, ON
- $818.00–$1,314.46 a week
- Part-time
- Caregiving
- Cooking
- In-person
- Flexible schedule
Quick apply
8h
Cleaner
Mopify —Edmonton, AB
- $21–$23 an hour
- Part-time
- English
- Hotel
- Cleaning
- Flexible schedule
Quick apply
Work from Home Doing Laundry
Poplin —Red Deer, AB
- $700–$9,000 a month
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Office
- Cleaning
- Work from home
Quick apply
Work from Home Doing Laundry
Poplin —Lethbridge, AB
- $700–$9,000 a month
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Office
- Cleaning
- Work from home
Quick apply
Part-Time Client Care Worker
Wapiti House and Saint Lawrence Centre —Grande Prairie, AB
- From $22 an hour
- Overtime
- Sales
- Customer service
- English
- Flexible schedule
Quick apply
Cleaner, Residential
Mishka Enterprises —Calgary, AB
- $20–$25 an hour
- Part-time
- English
- Organizational skills
- Cleaning
Quick apply
Retail Sales Associate (Part-time)
Hatley Little Blue House —Niagara-on-the-Lake, ON
- From $17.60 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
Quick apply
Packaging Worker-Weekend Positions Available
Green2pack inc —Saint-Jean-sur-Richelieu, QC
- $17 an hour
- Weekends only
- Forklift
- Assembly
- Warehouse experience
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Pharmacy Assistant - Part Time
Metro —Ottawa, ON
- From $16.60 an hour
- Weekends as needed
- Customer service
- Microsoft Office
- Recruiting
14d
Team Assistant (Temporary Part Time - Access Centre - Newmarket)
Ontario Health atHome —Markham, ON
- $25.06–$30.47 an hour
- Temporary
- Microsoft Word
- Microsoft Excel
- Customer service
Front Desk | West Edmonton Mall
Cactus Club Cafe West Edmonton —Edmonton, AB
- $15–$18 an hour
- Part-time
- Front desk
- Restaurant
Retail Sales Associate
Glamour Secrets Avalon Mall —St. John's, NL
- From $16.35 an hour
- Part-time
- Sales
- Customer service
- In-person
- Store discount
- Flexible schedule
Quick apply
Front End Clerk - Part Time
Metro —Timmins, ON
- From $16.60 an hour
- Weekends as needed
- Customer service
- Recruiting
- Computer skills
Work from Home Doing Laundry
Poplin —Delta, BC
- $700–$9,000 a month
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Office
- Cleaning
- Work from home
Quick apply
Airbnb Apartment Cleaner
My Suite BnB —Toronto, ON
- $23–$26 an hour
- Part-time
- Hospitality
- English
- Hotel
Quick apply
Home Support Worker
Comfort Home Care —Conception Bay South, NL
- From $19.45 an hour
- Part-time
Quick apply
Entry Level Sales Representative (Students)
Executive Estates Property Service —Vancouver, BC
- $200–$500 a day
- Part-time
- Sales
- No experience needed
- English
Quick apply
Reception - Concierge
Amica Senior Lifestyles —Ottawa, ON
- $18.75 an hour
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d

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Service Desk Executive

Kargo Today
Kitchener, ON

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Job details

Part-time | Full-time
$20.20–$29.78 an hour
2 days ago

Qualifications

Bilingual
Microsoft Word
CRM software
French
Computer operation
Microsoft Excel
Microsoft Outlook
Customer service
Call center
Supply chain
Post-secondary education
Logistics
English
Microsoft Office
High school diploma or GED
Analysis skills
Data entry
Business
Communication skills
Time management
Help desk

Full job description

We are seeking a proactive and customer-focused Service Desk Executive to join our growing team. This hybrid position combines remote work with in-office collaboration to provide first-level support for customers, drivers, and internal employees while ensuring service requests are resolved efficiently and professionally.

Position Summary

The Service Desk Executive serves as the first point of contact for customer inquiries and internal service requests. The successful candidate will provide timely support through phone, email, live chat, and ticketing systems while coordinating with dispatch, operations, and other departments to resolve issues and maintain high customer satisfaction.

This role requires excellent communication skills, strong problem-solving abilities, attention to detail, and the ability to manage multiple priorities in a fast-paced logistics environment.

Key Responsibilities

Serve as the primary point of contact for customer inquiries and service requests.
Respond promptly to incoming phone calls, emails, and online support tickets.
Assist customers with shipment tracking, delivery updates, scheduling, and general inquiries.
Create, prioritize, update, and resolve service tickets using the company's support system.
Escalate complex issues to the appropriate departments while ensuring timely follow-up.
Coordinate with dispatch, warehouse, operations, and driver teams to resolve delivery-related concerns.
Monitor open cases and ensure all issues are resolved within established service level agreements (SLAs).
Maintain accurate documentation of customer interactions and issue resolutions.
Assist customers with account updates and service information.
Investigate customer complaints and recommend appropriate solutions.
Support internal employees with operational inquiries and system-related requests.
Identify recurring issues and recommend process improvements.
Maintain professionalism and confidentiality when handling customer information.
Contribute to continuous improvement initiatives aimed at enhancing customer satisfaction.
Perform additional administrative and customer support duties as assigned.

Qualifications

High school diploma required; post-secondary education in Business Administration, Customer Service, Information Technology, or a related field is an asset.
Minimum 1–3 years of experience in customer service, service desk, help desk, call centre, or logistics support.
Experience in transportation, courier, warehousing, or logistics is preferred.
Strong verbal and written communication skills.
Excellent organizational and time management skills.
Ability to work independently and collaboratively within a team.
Strong analytical and problem-solving abilities.
Professional and customer-focused attitude.
Ability to remain calm under pressure while managing multiple priorities.
High level of accuracy and attention to detail.

Technical Skills

Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
Experience using CRM, help desk, or ticketing software.
Ability to learn new software applications quickly.
Comfortable using multiple computer systems simultaneously.
Basic knowledge of data entry and reporting tools.

Preferred Skills

Experience with customer relationship management systems.
Knowledge of courier, transportation, or supply chain operations.
Familiarity with service desk best practices.
Experience supporting remote teams.
Bilingual (English/French) is considered an asset.

Core Competencies

Customer Service Excellence
Communication
Critical Thinking
Problem Solving
Team Collaboration
Accountability
Time Management
Adaptability
Conflict Resolution
Attention to Detail
Professionalism
Continuous Learning

What We Offer

Competitive salary
Hybrid work environment
Comprehensive health and dental benefits
Employee Assistance Program (EAP)
Paid vacation and statutory holidays
Paid training and onboarding
Career development and advancement opportunities
Supportive and collaborative workplace
Employee recognition programs
Company-sponsored learning and development

Working Conditions

Hybrid work arrangement with scheduled in-office and remote workdays.
Primarily desk-based with extended periods of computer use.
Frequent communication via phone, email, and virtual meeting platforms.
Fast-paced environment requiring effective multitasking and prioritization.

Kargo Today is committed to creating an inclusive workplace where all employees are treated with respect and dignity. We welcome applications from qualified candidates of all backgrounds and are committed to providing accommodation throughout the recruitment process in accordance with applicable accessibility legislation.

Pay: $20.20-$29.78 per hour

Benefits:

Dental care
Flexible schedule
Language training provided
Life insurance
On-site gym
On-site parking
Relocation assistance
Vision care
Work from home

Work Location: Hybrid remote in Kitchener, ON N2C 2M3

Quick apply

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