Our Company
As the first and fastest-growing Canadian Insurtech, software is the heartbeat of Square One. We recognize the transformative power of technology, especially when disrupting a "sleepy" industry. Our entire team is dedicated to continuous technological evolution—scaling our business and making insurance interactions effortless for our customers. Don’t just take our word for it: visit squareoneinsurance.ca/reviews to see why our customers love us.
As we grow across Canada, so do our ambitions. We are expanding our high-performance product development team to launch new features, automate complex business processes, and integrate AI and Large Language Models (LLMs) to further enhance our customer experience and streamline our operations.
Your Role
Square One’s focus on technology is redefining the insurance landscape. We’ve built a modern, proprietary web-based platform from scratch that handles:
- Customer Management
- Online Sales & Support
- Policy Lifecycle Management
- Claims Reporting & Fulfillment
As a Business Systems Analyst, you are at the intersection of business strategy and technical execution. We are big enough to provide world-class resources and small enough that your work—including initiatives that incorporate AI-driven workflows—will be felt by thousands of users daily. We value doing things right over doing them fast, ensuring a stable, long-term impact.
You will be directly involved in the evolution of our platform. Your primary responsibilities include:
- Requirement Architecture: Liaise with business groups to capture change requests, perform gap analysis, and translate business needs into detailed functional requirements.
- AI Integration & Automation: Identify opportunities to leverage LLMs and AI tools to automate manual tasks, enhance customer support workflows, and improve data extraction processes.
- System Design: Lead idea sessions and develop requirements for new systems to optimize business processes and information flow.
- Quality Advocacy: Partner with the QA team to ensure test plans are exhaustive and align with the original business intent.
- Documentation: Maintain high-quality system documentation that serves as the "source of truth" for our evolving tech stack.
You are a self-directed expert who thrives in a purpose-driven environment. You are someone who balances technical rigor with a curious, innovative mindset.
Must-haves:
- Education: Degree or diploma in a technical or business-related field.
- Experience: 3+ years in a Business Systems Analyst role or similar.
- Technical Aptitude: A practical understanding of how technology (including AI) solves real-world business challenges; active use of AI in understanding system design and refining requirements.
- AI Fluency: Experience and a strong working knowledge of LLM capabilities and how they can be applied to business automation.
- Data Skills: Strong investigative skills using SQL Queries to analyze data and inform system requirements.
- Communication: Exceptional ability to translate abstract concepts into clear, actionable technical requirements for developers.
- Execution: Proven track record of meeting deadlines and adapting to changing business needs under pressure.
Nice-to-haves:
- UX/UI Design: Experience with wireframing and prototyping tools
- Advanced AI Integration: Experience developing business or functional requirements for projects involving AI-driven workflows or AI-enabled product features.
- Industry Knowledge: Experience in Insurance (Home/Auto), Fintech, or a high-growth startup environment.
We personalize your compensation just like we personalize our policies:
- Competitive base salary and participation in the corporate profit-sharing plan.
- Generous Vacation: 3 weeks to start; 4 weeks after 3 years.
- Flexibility: The ability to work from home
- Comprehensive Health: Flexible medical, dental, vision, and extended health care.
- Support: Employee assistance program, short-term and long-term disability coverage.
Square One Insurance Services is a Canadian-owned and operated insurance agency (or brokerage) that serves British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, and Quebec.
Square One is authorized to issue, bill, and service policies on behalf of its underwriters, including The Mutual Fire Insurance Company of British Columbia. For car insurance, we represent Zurich Insurance Company Ltd. Continue reading to learn more about Square One.
Square One Insurance Services is an innovative insurance agency that is revolutionizing the way people think about insurance. With a focus on treating people the right way, taking ownership and solving problems, and being creative and taking calculated risks, Square One stands out from other companies in the industry.
At Square One, they understand that a company is nothing without its team, which is why they have assembled a group of experienced professionals who have worked in the insurance industry for years. They believe in the power of strong partnerships, and Square One has long-term relationships with its underwriting and claims suppliers.
Square One offers exciting career opportunities for individuals looking to work in the insurance industry. If you are seeking a tight-knit team where your expertise is respected and valued, Square One could be the perfect fit for you.
Founded in 2011 by a team of industry veterans, Square One recognized the need for a new approach to home insurance. They developed a modern and streamlined home insurance system, eliminating unnecessary complexities and allowing customers to personalize their policies easily. By selling and servicing policies online and over the phone from their head office in Vancouver, Square One keeps costs low, passing on the savings to their customers.
Square One is committed to providing exceptional service to their clients. Sales and service support are provided from their Vancouver office, and local claims adjusters and vendors are utilized to ensure prompt and efficient service. With a focus on transparency and customer satisfaction. Square One is the home insurance provider that truly puts the needs of the consumer first.
Why work for Square One?
Probably the shortest and simplest answer for why you should work at Square One is that you want to be part of a tight-knit team where each person's expertise is respected and valued. You're done working at places that tell you what to do, how to do it, and that don't compensate you fairly. To learn more about why you should work for Square One, visit: www.squareone.ca/careers
Accessibility
Square One welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Learn more about our commitment to accessibility: https://www.squareone.ca/accessibility
How to Apply
Please prepare your updated résumé clearly stating how you meet the qualifications. Click the button below to start your application. You have our commitment that we will respond to all applicants and inquiries.
