Customer service representative Jobs

Customer Sales and Service Representative
Gordon Russell Ltd. —Red Deer, AB
- $50,000–$65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
Guest Service Agent
Killarney Mountain Lodge —Killarney, ON
- $17.60 an hour
- Temporary
- Hospitality
- Customer service
- Hotel
Quick apply
Bilingual Dealer Parts & Customer Support Representative
SUZUKI CANADA INC —Barrie, ON
- From $60,000 a year
- Full-time
- Bilingual
- English
- Organizational skills
- Store discount
- Disability insurance
Quick apply
Customer Service Representative - First Nations / Métis / Inuit
BMO Financial Group —Waskaganish, QC
- $34,750–$47,250 a year
- Part-time
- Sales
- No experience needed
- Communication skills
- Tuition reimbursement
- Life insurance
10d
CSR (Customer Service Representative)
Selte Fuels Inc. —Mannville, AB
- Part-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Dental care
- Flexible schedule
Quick apply
CSR - Customer Service Representative
Wellwise —Kenora, ON
- $18.50 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Quick apply
Guest Services Agent
Inverary Resort —Baddeck, NS
- From $18.50 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Customer service
- Store discount
Quick apply
Customer Service Representative (CSR)
Cash 4 You Corp. —Cornwall, ON
- $17.80 an hour
- Full-time
- Customer service
- High school diploma or GED
- In-person
Quick apply
Customer Service Representative (CSR)
Cash 4 You Corp. —Sarnia, ON
- $17.80 an hour
- Full-time
- Customer service
- High school diploma or GED
- In-person
Quick apply
5d
Customer Service Representative (CSR)
Cash 4 You Corp. —Pembroke, ON
- $17.80 an hour
- Full-time
- Customer service
- High school diploma or GED
- In-person
Quick apply
Inside Sales Representative/Customer Support Specialist
Hi-Tech Fasteners of Canada, Inc. —Pitt Meadows, BC
- $65,000–$75,000 a year
- Full-time
- Sales
- Salesforce
- Data analysis skills
- Disability insurance
- Dental care
Quick apply
Customer Service Advisor - Banff
Alberta Boot Company —Banff, AB
- Contract
- Customer service
- Communication skills
Quick apply
Full Time Sales and Customer Service Representative
Bone & Biscuit —Yellowknife, NT
- $20 an hour
- Full-time
- Sales
- Customer service
- High school diploma or GED
- Store discount
Quick apply
10d
Guest Service Agent
Mt.Norquay —Banff, AB
- From $16 an hour
- Temporary
- Customer service
- In-person
- Cash handling
Quick apply
Customer Service Agent
DJ AISIDE SERVICES LTD —Smithers, BC
- $22–$25 an hour
- Part-time
- Customer service
- English
- High school diploma or GED
- Flexible schedule
Quick apply
Customer Acquisition Representative – B2B Sales
Confidential —North York, ON
- $39,078–$69,401 a year
- Full-time
- Sales
- Customer service
- Salesforce
Quick apply
Relief Customer Service Representative
Canadian Linen —Dartmouth, NS
- Full-time
- Heavy lifting
- Sales
- Customer service
- Employee assistance program
Quick apply
Customer Service Representative
Mid Island Liquor —Ladysmith, BC
- $18.74–$20.72 an hour
- Part-time
- In-person
- Communication skills
- Employee assistance program
- Flexible schedule
Quick apply
6d
Guest Service Agent
Beach Club Resort by Bellstar Hotels & Resorts —Parksville, BC
- From $21.20 an hour
- Weekends as needed
- Hospitality
- Customer service
- English
- Store discount
- Dental care
Quick apply
Guest Services Agent
Halcyon Hot Springs Resort —Nakusp, BC
- From $18 an hour
- Full-time
- In-person
Quick apply

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Customer Sales and Service Representative

Gordon Russell Ltd.
Red Deer, AB

Quick apply

Job details

Full-time
$50,000–$65,000 a year

Qualifications

Microsoft Word
Class 5 Licence
Red Seal
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Driving
Mechanical knowledge

Full job description

Overview

We are seeking a Customer Service/Sales Representative to be the first point of contact for our customers, delivering excellent service while supporting sales. This role is ideal for someone with experience in a mechanical or automotive environment who can confidently communicate technical services. We are looking for someone with Service writing experience, including documenting concerns, preparing estimates, and coordinating with technicians. Your ability to engage with customers, understand their needs, and provide tailored solutions will be key to your success in this position.

Responsibilities

Service Writing

Document mechanical problems and services by listening to customer’s description of symptoms, clarifying description of problems.
Prepare quotes by costing materials, supplies, subcontractors, and labor.
Obtain quote approvals, making follow up calls as necessary.
Create Work Orders describing symptoms, problems, and causes discovered.
Issue PO’s for subcontractor work and parts to support technicians job requirements.
Assist in developing weekly schedule for technicians based on parts availability.
Various administrative duties as applicable to ensure supervisors and managers can direct shop and field workflow.
Document engagements (calls, meeting, emails etc.…) with customers in CRM.
Ensure adequate shop supplies, tooling etc. are maintained in the service trucks.
Weekly stock order Purchase Orders
Shipping/Receiving as required.
Manage warranty claims to vendors.
Handling telephone, email and website parts and service inquiries from new and existing customers for all product groups.
Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
Analyze service evaluations (inspections) and technician documentation on all field jobs for completeness and action items.

Service Support:

Arrives at customer site or shop ready to complete the task at hand. Reviews the job scope thoroughly, asked questions for clarification, and are properly equipped to complete the job safely and efficiently.
Seeks assistance when needed, through company and vendor contacts. Taps into people and resources to support success and serve customers in keeping with GRL standards and expectations.
Abides by all safety protocols and demonstrates commitment to GRL’s safety culture.
Continuously looks for and suggests improvements to assigned supervisor.

Location and Travel

Based out of the Red Deer office.
Your schedule will be Monday to Friday 8:00am to 4:30pm.

Key Relationships and Interactions

Reports to the Service Coordinator with oversight from the Service Manager & Manager Customer Support
Key Collaborations: Service Department, Product Specialist, Inside Sales, Parts Associate, Alberta Provincial Administrator
Key external interactions: customers, prospective customers

Success Measures

Resource Utilization: Evidence of confidence in working on GRL equipment; uses the resources available to properly and effectively diagnose, troubleshoot, repair, overhaul and maintain the equipment.

Service Orientation: Builds customer confidence, ensures commitments to customers are met, clearly communicates requirements internally; continuously searches for ways to improve customer service.

Customer Satisfaction: Feedback from customers, vendors, and staff is positive and complimentary. Demonstrated pride in workmanship, understands the value provided to customers and thrives on the challenge of the role.

Teamwork: Contributes to the well-being of the team by assisting others when needed and offering constructive suggestions for more efficiently managing workflow and enhancing communication in the workplace.

The Person

The ideal candidate will bring the following:

Technical knowledge of heavy-duty off highway mobile equipment.
Ability to multitask and prioritize tasks as urgency changes.
A Class 5 Driver’s License with clean driver’s abstract; demonstrated experience driving a service truck.
Proven ability to keep an organized and tidy workspace/service truck.
Through voice, email, and instant messages, communicates clearly and professionally to customers and internal staff.
Proficient in or can learn various business software such as Business Central, Signature Service, HubSpot CRM, Microsoft Office (Word, Excel, Outlook, Teams).
Proactive and solution oriented, working with others to solve technical issues, willing to help out where needed.
A “can-do” attitude and ability to work independently and as part of a team.
Willing and able to travel to field locations and work away from home for several days at a time.
Experience working as a Red Seal ticketed HD technician, with customer facing work experience is an asset.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Do you have previous experience working in a heavy-duty or mechanical environment?

Experience:

Service writing with a service company: 2 years (preferred)
Customer service: 2 years (preferred)

Work Location: In person

Quick apply

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