Customer service representative Jobs

Customer Sales and Service Representative
Gordon Russell Ltd. —Red Deer, AB
- $50,000–$65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
Guest Service Agent
Killarney Mountain Lodge —Killarney, ON
- $17.60 an hour
- Temporary
- Hospitality
- Customer service
- Hotel
Quick apply
Customer Service Representative
Stuck On Designs —Prince Rupert, BC
- $17.75–$19.00 an hour
- 8 hour shift
- Customer service
- Basic math
- English
- Dental care
- Paid time off
Quick apply
Customer Service Representative (CSR) - Inside Sales
Graybar —Corner Brook, NL
- No weekends
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Profit sharing
- Disability insurance
Customer Service Representative
Okanagan Label —Penticton, BC
- $37,798–$60,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Dental care
- Paid time off
Quick apply
Customer Service Representative
Swagelok Grande Prairie a division of Southern Alberta Fluid System Technologies Inc. —Grande Prairie, AB
- From $52,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
CSR - Customer Service Representative
Wellwise —Kenora, ON
- $18.50 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Quick apply
Service Desk/Customer Service Associate
McMunn & Yates Building Supplies —Ashern, MB
- Full-time
- Customer service
- In-person
- Time management
- Dental care
- Employee assistance program
Quick apply
Customer Service Representative (Spanish Bilingual)
IntouchCX —Winnipeg, MB
- $22 an hour
- Full-time
- Bilingual
- Spanish
- Customer service
- Dental care
- Vision care
6d
Customer Service Representative
Circle K —Milford, NS
- $16.75 an hour
- Part-time
- Customer service
- No experience needed
- English
- Employee assistance program
- Flexible schedule
Quick apply
Guest Service Agent
Killarney Mountain Lodge —Killarney, ON
- $17.60 an hour
- Temporary
- Hospitality
- Customer service
- Hotel
Quick apply
Lead Customer Service Representative
Circle K —Richmond, PE
- $17.50 an hour
- Full-time
- Customer service
- Cashiering
- Supervising experience
- Disability insurance
- Dental care
Quick apply
Customer Service Coordinator
18 Wheels Logistics —Burnaby, BC
- From $42,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Dental care
- Paid time off
Quick apply
Inside Sales and Customer Service Representative
StorageVault Canada Inc. —Gloucester, ON
- $19 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
Customer Service Representative
Mid Island Co-op —Qualicum Beach, BC
- $18.74–$20.72 an hour
- Part-time
- Sales
- Customer service
- English
- Disability insurance
- Dental care
Quick apply
Senior Member Service Representative
Vision Credit Union Ltd. —Camrose, AB
- $50,000–$60,000 a year
- Full-time
- Sales
- Customer service
- Financial services
- Profit sharing
- Wellness program
Quick apply
Member Service Representative 1 - RC - Union
Coastal Community —Courtenay, BC
- $44,187.96–$52,236.84 a year
- Day shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Member Service Representative
Vision Credit Union Ltd. —La Glace, AB
- $43,000–$50,000 a year
- Full-time
- In-person
- Communication skills
- Profit sharing
- Wellness program
Quick apply
Bilingual Customer Service Representative (English/French)
CPT- Canada Power Technology Limited —Woodstock, NB
- $17.50–$20.00 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Customer service
- Designated paid holidays
- Dental care
Quick apply
Member Service Representative
Vision Credit Union Ltd. —Hardisty, AB
- $21–$26 an hour
- Part-time
- In-person
- Communication skills
- Profit sharing
- Wellness program
Quick apply

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Customer Sales and Service Representative

Gordon Russell Ltd.
Red Deer, AB

Quick apply

Job details

Full-time
$50,000–$65,000 a year

Qualifications

Microsoft Word
Class 5 Licence
Red Seal
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Driving
Mechanical knowledge

Full job description

Overview

We are seeking a Customer Service/Sales Representative to be the first point of contact for our customers, delivering excellent service while supporting sales. This role is ideal for someone with experience in a mechanical or automotive environment who can confidently communicate technical services. We are looking for someone with Service writing experience, including documenting concerns, preparing estimates, and coordinating with technicians. Your ability to engage with customers, understand their needs, and provide tailored solutions will be key to your success in this position.

Responsibilities

Service Writing

Document mechanical problems and services by listening to customer’s description of symptoms, clarifying description of problems.
Prepare quotes by costing materials, supplies, subcontractors, and labor.
Obtain quote approvals, making follow up calls as necessary.
Create Work Orders describing symptoms, problems, and causes discovered.
Issue PO’s for subcontractor work and parts to support technicians job requirements.
Assist in developing weekly schedule for technicians based on parts availability.
Various administrative duties as applicable to ensure supervisors and managers can direct shop and field workflow.
Document engagements (calls, meeting, emails etc.…) with customers in CRM.
Ensure adequate shop supplies, tooling etc. are maintained in the service trucks.
Weekly stock order Purchase Orders
Shipping/Receiving as required.
Manage warranty claims to vendors.
Handling telephone, email and website parts and service inquiries from new and existing customers for all product groups.
Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
Analyze service evaluations (inspections) and technician documentation on all field jobs for completeness and action items.

Service Support:

Arrives at customer site or shop ready to complete the task at hand. Reviews the job scope thoroughly, asked questions for clarification, and are properly equipped to complete the job safely and efficiently.
Seeks assistance when needed, through company and vendor contacts. Taps into people and resources to support success and serve customers in keeping with GRL standards and expectations.
Abides by all safety protocols and demonstrates commitment to GRL’s safety culture.
Continuously looks for and suggests improvements to assigned supervisor.

Location and Travel

Based out of the Red Deer office.
Your schedule will be Monday to Friday 8:00am to 4:30pm.

Key Relationships and Interactions

Reports to the Service Coordinator with oversight from the Service Manager & Manager Customer Support
Key Collaborations: Service Department, Product Specialist, Inside Sales, Parts Associate, Alberta Provincial Administrator
Key external interactions: customers, prospective customers

Success Measures

Resource Utilization: Evidence of confidence in working on GRL equipment; uses the resources available to properly and effectively diagnose, troubleshoot, repair, overhaul and maintain the equipment.

Service Orientation: Builds customer confidence, ensures commitments to customers are met, clearly communicates requirements internally; continuously searches for ways to improve customer service.

Customer Satisfaction: Feedback from customers, vendors, and staff is positive and complimentary. Demonstrated pride in workmanship, understands the value provided to customers and thrives on the challenge of the role.

Teamwork: Contributes to the well-being of the team by assisting others when needed and offering constructive suggestions for more efficiently managing workflow and enhancing communication in the workplace.

The Person

The ideal candidate will bring the following:

Technical knowledge of heavy-duty off highway mobile equipment.
Ability to multitask and prioritize tasks as urgency changes.
A Class 5 Driver’s License with clean driver’s abstract; demonstrated experience driving a service truck.
Proven ability to keep an organized and tidy workspace/service truck.
Through voice, email, and instant messages, communicates clearly and professionally to customers and internal staff.
Proficient in or can learn various business software such as Business Central, Signature Service, HubSpot CRM, Microsoft Office (Word, Excel, Outlook, Teams).
Proactive and solution oriented, working with others to solve technical issues, willing to help out where needed.
A “can-do” attitude and ability to work independently and as part of a team.
Willing and able to travel to field locations and work away from home for several days at a time.
Experience working as a Red Seal ticketed HD technician, with customer facing work experience is an asset.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Do you have previous experience working in a heavy-duty or mechanical environment?

Experience:

Service writing with a service company: 2 years (preferred)
Customer service: 2 years (preferred)

Work Location: In person

Quick apply

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