Customer solutions director Jobs

Director, Insurance Underwriting Operations and Communication
Peace Hills Insurance —Edmonton, AB
- Marketing
- Analysis skills
- Bachelor's
Quick apply
Technicien(ne) en documentation bilingue
MacLean Engineering & Marketing Co. Limited —Val-d'Or, QC
- $53,000–$58,000 a year
- Full-time
- Bilingual
- AutoCAD
- Computer science
- Profit sharing
- Dental care
Quick apply
11d
Director B2C, Product Planning
Brother Canada —Dollard-Des Ormeaux, QC
- Hybrid work
- Bilingual
- Engineering
- English
Director, Transportation Sales
Congebec —Mississauga, ON
- Bilingual
- Sales
- English
13d
Director of Warehouse Sales
18 Wheels Logistics —Burnaby, BC
- $100,000–$150,000 a year
- Full-time
- Hybrid work
- CRM software
- Up to 50% travel
- Sales
- Dental care
- Paid time off
Quick apply
Account Manager
The Fastener Group —Calgary, AB
- Full-time
- Sales
- English
- Microsoft Office
- Dental care
- Paid time off
Quick apply
Spare Parts and Warranty Technician
Bronswerk Marine —Dartmouth, NS
- Full-time
- Hybrid work
- Engineering
- English
- Assembly
- Wellness program
- Disability insurance
Quick apply
National Account director– Industrial Solutions
MTLI Group of Companies —Markham, ON
- $110,819.44–$150,536.49 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- Salesforce
- Paid time off
- Vision care
Quick apply
Associate Director/Director Strategy, Real World Evidence and Late Phase
Syneos - Clinical and Corporate - Prod —Remote
- Full-time
- Remote
- Nursing
- Doctoral degree
- Data analysis skills
13d
Building Services Coordinator
Tricar —London, ON
- $65,000–$75,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Life insurance
Quick apply
Manager, FP&A
Titanium Logistics Inc. —Bolton, ON
- $100,000–$120,000 a year
- Windows
- Microsoft Office
- Finance
- Dental care
Quick apply
Spare Parts and Warranty Technician / Technicien pièces rechange et garantie
Bronswerk Marine —Brossard, QC
- Full-time
- Hybrid work
- Bilingual
- Mechanic experience
- Engineering
- Wellness program
- Disability insurance
Quick apply
Director of Sales & Business Development
Progressive Industrial Fluids Ltd. —London, ON
- $120,000–$160,000 a year
- Full-time
- Sales
- Engineering
- Laboratory experience
- Store discount
- Wellness program
Quick apply
Financial Advisor/ Senior Financial Advisor - Rimbey
Servus Credit Union —Rimbey, AB
- Sales
- Customer service
- High school diploma or GED
- Profit sharing
Quick apply
11d
Contract Safety Advisor – Project Assignment – DAY SHIFT
Sancton Group Inc. —Fort McMurray, AB
- From $45 an hour
- Overtime
- Microsoft Office
- Analysis skills
- First Aid Certification
Quick apply
16h
Project Admin Coordinator
Sancton Group Inc. —Elmsdale, NS
- $50,000–$60,000 a year
- Immediate opening
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Disability insurance
- Dental care
Quick apply
Senior Manager, Asset Integration Office
BC Rapid Transit Co. Ltd —Metro Vancouver Regional District, BC
- $120,560–$180,840 a year
- Full-time
- Management
- Engineering
- Project management
- Dental care
Contract Safety Advisor – Project Assignment – DAY SHIFT
Sancton Group Inc. —Saint John, NB
- From $45 an hour
- Overtime
- Microsoft Office
- Analysis skills
- First Aid Certification
Quick apply
16h
Member Experience Advisor - Morinville (Casual)
Servus Credit Union —Morinville, AB
- Part-time
- Sales
- Customer service
- High school diploma or GED
- Profit sharing
Quick apply
Director, Business Integration & Communication
Peace Hills Insurance —Edmonton, AB
- PMP
- Analysis skills
- Project management
Quick apply

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Director, Insurance Underwriting Operations and Communication

Peace Hills Insurance -
Edmonton, AB

Quick apply

Job details

Permanent

Qualifications

Marketing
Analysis skills
Bachelor's
Project implementation
Communications
Business
Communication skills
Marketing

Full job description

We currently have a full-time position available for a Director, Underwriting Operations & Communication in our Edmonton office. Reporting to the Vice President, Underwriting Operations & Distribution the Director provides leadership to align people, process, technology, as well as Communication and Marketing initiatives for the organization. The role serves as the primary integrator between underwriting operations, broker distribution, technology partners, and key internal stakeholders—ensuring priorities are clear, initiatives are delivered consistently, and operational change is adopted and sustained. More specifically:

What You’ll Do:

Understand the strategic direction and annual priorities for Underwriting Operations, Broker Experience/Distribution, and the Communications/Marketing/Culture portfolio, ensuring alignment to corporate objectives and underwriting strategy.
Lead and develop direct reports fostering a high-performance, collaborative, and customer-focused culture.
Serve as the business sponsor for underwriting operational and digital initiatives, aligning cross-functional stakeholders, clarifying scope and impacts, and ensuring end-to-end readiness.
Identify, prioritize, and implement process improvements across underwriting operations and broker distribution to improve efficiency, accuracy, compliance, and broker/customer experience.
Establish and oversee operational reporting, analytics, and key performance indicators (KPIs) to monitor service levels, productivity, quality, and initiative outcomes; use insights to drive decisions and continuous improvement.
Ensure process and system changes are documented through clear standards and procedures.
Establish and maintain governance for underwriting operations documentation to ensure accuracy, consistency, and audit readiness.
Partner with Learning & Development to define role-based training requirements, validate materials against approved procedures.
Own internal and external communications for underwriting operations and broker experience initiatives, delivering clear, timely messaging and changing communications to support consistent execution and stakeholder alignment.
Provide oversight and direction for marketing activities, corporate culture events, within scope, ensuring alignment to brand standards, underwriting priorities, internal needs and broker-facing communication needs (including digital and social channels as applicable).
Champion corporate culture and employee engagement activities within the organization, ensuring events and communications support organizational values, connection and change adoption.

What You’ll Bring:

Minimum 10 years of progressive experience in underwriting operations, insurance distribution, or related roles, with at least 3 years in a leadership capacity
Bachelor’s degree in business administration or insurance equivalent work experience will be considered
CIP or FCIP Designation
Guidewire experience will be considered an asset
Marketing and communication experience or related courses/training would be considered an asset
Strong understanding of insurance underwriting, as well as how it relates to claims, billing, and broker management.
Proven experience in project execution, especially digital initiatives
Exceptional leadership, communication, and stakeholder management skills
Demonstrated ability to drive cross-functional integration and manage change
Innovative, forward thinker able to manage multiple priorities
Strong analytical, problem-solving skills, and confidence in decision making
Ability to present material and communicate in front of groups
Exceptional ability to build and maintain relationships
Commitment to continuous improvement

What You’ll Experience:

Peace Hills General Insurance Company has been serving Western Canada since 1982 with home, auto and business insurance products. Our head office is in Edmonton, Alberta, with branch offices in Calgary and Vancouver. We currently employ over 300 staff who work with more than 1,000 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory.

Peace Hills is proudly owned by the Samson Cree Nation, and it is through Wahkôtowin – a Cree word that means “kinship” and the interconnectedness of all beings – that we are and continue to be a respected insurer that provides creative and responsive solutions.

Work Location: In person

Quick apply

Refine Your Search

Director, Insurance Underwriting Operations and Communication

Technicien(ne) en documentation bilingue

Director B2C, Product Planning

Director, Transportation Sales

Director of Warehouse Sales

Account Manager

Spare Parts and Warranty Technician

National Account director– Industrial Solutions

Associate Director/Director Strategy, Real World Evidence and Late Phase

Building Services Coordinator

Manager, FP&A

Spare Parts and Warranty Technician / Technicien pièces rechange et garantie

Director of Sales & Business Development

Financial Advisor/ Senior Financial Advisor - Rimbey

Contract Safety Advisor – Project Assignment – DAY SHIFT

Project Admin Coordinator

Senior Manager, Asset Integration Office

Contract Safety Advisor – Project Assignment – DAY SHIFT

Member Experience Advisor - Morinville (Casual)

Director, Business Integration & Communication

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