Customer solutions director Jobs

Director, Insurance Underwriting Operations and Communication
Peace Hills Insurance —Edmonton, AB
- Marketing
- Analysis skills
- Bachelor's
Quick apply
Technicien(ne) en documentation bilingue
MacLean Engineering & Marketing Co. Limited —Val-d'Or, QC
- $53,000–$58,000 a year
- Full-time
- Bilingual
- AutoCAD
- Computer science
- Profit sharing
- Dental care
Quick apply
Junior Sales Representative (Door-to-Door Marketing)
Rydel Roofing PEI —Charlottetown, PE
- $25–$45 an hour
- Part-time
- CRM software
- Sales
- Salesforce
Quick apply
Expert en Tarification – Fret Maritime Import / Export - Ocean Freight Pricing Expert – Import / Exp
Globco Inc. —Lévis, QC
- $30–$36 an hour
- Full-time
- Bilingual
- English
- Microsoft Office
- Flexible schedule
Quick apply
7d
Director B2C, Product Planning
Brother Canada —Dollard-Des Ormeaux, QC
- Hybrid work
- Bilingual
- Engineering
- English
Director of Operations & Finance
Power Group of Companies —Surrey, BC
- $100,000–$135,000 a year
- Full-time
- Engineering
- Master's degree
- Accounting
- Dental care
Quick apply
Manager, Tax
Superior Propane —Calgary, AB
- $145,000–$153,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Supervising experience
- Employee assistance program
Quick apply
Senior Manager, Asset Integration Office
BC Rapid Transit Co. Ltd —Metro Vancouver Regional District, BC
- $120,560–$180,840 a year
- Full-time
- Management
- Engineering
- Project management
- Dental care
Contract Safety Advisor – Project Assignment – DAY SHIFT
Sancton Group Inc. —Saint John, NB
- $40–$45 an hour
- Overtime
- Microsoft Office
- Analysis skills
- First Aid Certification
Quick apply
4d
Director of Warehouse Sales
18 Wheels Logistics —Burnaby, BC
- $100,000–$150,000 a year
- Full-time
- Hybrid work
- CRM software
- Up to 50% travel
- Sales
- Dental care
- Paid time off
Quick apply
Contract Safety Advisor – Project Assignment – DAY SHIFT
Sancton Group Inc. —Moncton, NB
- $40–$45 an hour
- Overtime
- Microsoft Office
- Analysis skills
- First Aid Certification
Quick apply
4d
Director of Third-Party Operations (Collections & Recoveries)
Bill Gosling Outsourcing Corp. —Barrie, ON
- $80,000–$100,000 a year
- Full-time
- PMP
- SQL
- APIs
Quick apply
12d
Member Experience Advisor - Athabasca
Servus Credit Union —Athabasca, AB
- Part-time
- Sales
- Customer service
- High school diploma or GED
- Profit sharing
Quick apply
Location Manager
Confidential —Kelowna, BC
- $90,000–$120,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
Property Coordinator
Confidential —Richmond, BC
- $25–$28 an hour
- Full-time
- Customer service
- Writing skills
- English
- Dental care
- Paid time off
Quick apply
Director, Commercial Banking (Corporate Finance Group)
BMO Financial —Toronto, ON
- $86,000–$160,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Tuition reimbursement
- Life insurance
Managing Director, National Accounts
BMO Financial —Montréal, QC
- $110,500–$192,500 a year
- Finance
- Master's degree
- Business development
- Tuition reimbursement
- Life insurance
Clinical Pharmacist
Calgary Co-Op —Calgary, AB
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Dental care
- Vision care
Manager, FP&A
Titanium Logistics Inc. —Bolton, ON
- $100,000–$120,000 a year
- Windows
- Microsoft Office
- Finance
- Dental care
Quick apply
BILINGUAL TECHNICAL SUPPORT SPECIALIST
Cartel Communication Systems Inc. —Langley, BC
- $58,000–$65,000 a year
- Full-time
- Bilingual
- Sales
- English
Quick apply
5d

I want to receive the latest job alerts for customer solutions director

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer solutions director jobs near

Director, Insurance Underwriting Operations and Communication

Peace Hills Insurance -
Edmonton, AB

Quick apply

Job details

Permanent

Qualifications

Marketing
Analysis skills
Bachelor's
Project implementation
Communications
Business
Communication skills
Marketing

Full job description

We currently have a full-time position available for a Director, Underwriting Operations & Communication in our Edmonton office. Reporting to the Vice President, Underwriting Operations & Distribution the Director provides leadership to align people, process, technology, as well as Communication and Marketing initiatives for the organization. The role serves as the primary integrator between underwriting operations, broker distribution, technology partners, and key internal stakeholders—ensuring priorities are clear, initiatives are delivered consistently, and operational change is adopted and sustained. More specifically:

What You’ll Do:

Understand the strategic direction and annual priorities for Underwriting Operations, Broker Experience/Distribution, and the Communications/Marketing/Culture portfolio, ensuring alignment to corporate objectives and underwriting strategy.
Lead and develop direct reports fostering a high-performance, collaborative, and customer-focused culture.
Serve as the business sponsor for underwriting operational and digital initiatives, aligning cross-functional stakeholders, clarifying scope and impacts, and ensuring end-to-end readiness.
Identify, prioritize, and implement process improvements across underwriting operations and broker distribution to improve efficiency, accuracy, compliance, and broker/customer experience.
Establish and oversee operational reporting, analytics, and key performance indicators (KPIs) to monitor service levels, productivity, quality, and initiative outcomes; use insights to drive decisions and continuous improvement.
Ensure process and system changes are documented through clear standards and procedures.
Establish and maintain governance for underwriting operations documentation to ensure accuracy, consistency, and audit readiness.
Partner with Learning & Development to define role-based training requirements, validate materials against approved procedures.
Own internal and external communications for underwriting operations and broker experience initiatives, delivering clear, timely messaging and changing communications to support consistent execution and stakeholder alignment.
Provide oversight and direction for marketing activities, corporate culture events, within scope, ensuring alignment to brand standards, underwriting priorities, internal needs and broker-facing communication needs (including digital and social channels as applicable).
Champion corporate culture and employee engagement activities within the organization, ensuring events and communications support organizational values, connection and change adoption.

What You’ll Bring:

Minimum 10 years of progressive experience in underwriting operations, insurance distribution, or related roles, with at least 3 years in a leadership capacity
Bachelor’s degree in business administration or insurance equivalent work experience will be considered
CIP or FCIP Designation
Guidewire experience will be considered an asset
Marketing and communication experience or related courses/training would be considered an asset
Strong understanding of insurance underwriting, as well as how it relates to claims, billing, and broker management.
Proven experience in project execution, especially digital initiatives
Exceptional leadership, communication, and stakeholder management skills
Demonstrated ability to drive cross-functional integration and manage change
Innovative, forward thinker able to manage multiple priorities
Strong analytical, problem-solving skills, and confidence in decision making
Ability to present material and communicate in front of groups
Exceptional ability to build and maintain relationships
Commitment to continuous improvement

What You’ll Experience:

Peace Hills General Insurance Company has been serving Western Canada since 1982 with home, auto and business insurance products. Our head office is in Edmonton, Alberta, with branch offices in Calgary and Vancouver. We currently employ over 300 staff who work with more than 1,000 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory.

Peace Hills is proudly owned by the Samson Cree Nation, and it is through Wahkôtowin – a Cree word that means “kinship” and the interconnectedness of all beings – that we are and continue to be a respected insurer that provides creative and responsive solutions.

Work Location: In person

Quick apply

Refine Your Search

Director, Insurance Underwriting Operations and Communication

Technicien(ne) en documentation bilingue

Junior Sales Representative (Door-to-Door Marketing)

Expert en Tarification – Fret Maritime Import / Export - Ocean Freight Pricing Expert – Import / Exp

Director B2C, Product Planning

Director of Operations & Finance

Manager, Tax

Senior Manager, Asset Integration Office

Contract Safety Advisor – Project Assignment – DAY SHIFT

Director of Warehouse Sales

Contract Safety Advisor – Project Assignment – DAY SHIFT

Director of Third-Party Operations (Collections & Recoveries)

Member Experience Advisor - Athabasca

Location Manager

Property Coordinator

Director, Commercial Banking (Corporate Finance Group)

Managing Director, National Accounts

Clinical Pharmacist

Manager, FP&A

BILINGUAL TECHNICAL SUPPORT SPECIALIST

I want to receive the latest job alerts for customer solutions director

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected