Customer solutions director Jobs

Director, Insurance Underwriting Operations and Communication
Peace Hills Insurance —Edmonton, AB
- Marketing
- Analysis skills
- Bachelor's
Quick apply
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Aurora Glazing Solutions Ltd. —Langley, BC
- $75,000–$120,000 a year
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MTLI Group of Companies —Markham, ON
- $110,819.44–$150,536.49 a year
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- Salesforce
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Director of Sales & Business Development
Progressive Industrial Fluids Ltd. —London, ON
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- Wellness program
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Director of Warehouse Sales
18 Wheels Logistics —Burnaby, BC
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Quick apply
Director of Sales & Business Development
Progressive Industrial Fluids Ltd. —London, ON
- $120,000–$160,000 a year
- Full-time
- Sales
- Engineering
- Laboratory experience
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- Wellness program
Quick apply
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BC Rapid Transit Co. Ltd —Metro Vancouver Regional District, BC
- $120,560–$180,840 a year
- Full-time
- Management
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- Project management
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Director of Operations & Finance
Power Group of Companies —Surrey, BC
- $100,000–$135,000 a year
- Full-time
- Engineering
- Master's degree
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Contract Safety Advisor – Project Assignment – DAY SHIFT
Sancton Group Inc. —Saint John, NB
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- Overtime
- Microsoft Office
- Analysis skills
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Contract Safety Advisor – Project Assignment – DAY SHIFT
Sancton Group Inc. —Moncton, NB
- $40–$45 an hour
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Building Services Coordinator
Tricar —London, ON
- $65,000–$75,000 a year
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- Microsoft Excel
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Financial Advisor/ Senior Financial Advisor - Rimbey
Servus Credit Union —Rimbey, AB
- Sales
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Director, Business Integration & Communication
Peace Hills Insurance —Edmonton, AB
- PMP
- Analysis skills
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Operations Manager
TP Canada —Toronto, ON
- $52,000 a year
- Full-time
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- Presentation skills
- Dental care
Director, Commercial Banking (Corporate Finance Group)
BMO Financial —Toronto, ON
- $86,000–$160,000 a year
- Microsoft Powerpoint
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Director of Product Management, Automotive
Bumper to Bumper —Boucherville, QC
- From $130,000 a year
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- Microsoft Powerpoint
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Contract Safety Advisor – Project Assignment – DAY SHIFT
Sancton Group Inc. —St. John's, NL
- $40–$45 an hour
- Overtime
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Product Development Specialist III
Agile MV —Montréal, QC
- Full-time
- Bilingual
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- English
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BILINGUAL TECHNICAL SUPPORT SPECIALIST
Cartel Communication Systems Inc. —Langley, BC
- $58,000–$65,000 a year
- Full-time
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3d

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Director, Insurance Underwriting Operations and Communication

Peace Hills Insurance -
Edmonton, AB

Quick apply

Job details

Permanent

Qualifications

Marketing
Analysis skills
Bachelor's
Project implementation
Communications
Business
Communication skills
Marketing

Full job description

We currently have a full-time position available for a Director, Underwriting Operations & Communication in our Edmonton office. Reporting to the Vice President, Underwriting Operations & Distribution the Director provides leadership to align people, process, technology, as well as Communication and Marketing initiatives for the organization. The role serves as the primary integrator between underwriting operations, broker distribution, technology partners, and key internal stakeholders—ensuring priorities are clear, initiatives are delivered consistently, and operational change is adopted and sustained. More specifically:

What You’ll Do:

Understand the strategic direction and annual priorities for Underwriting Operations, Broker Experience/Distribution, and the Communications/Marketing/Culture portfolio, ensuring alignment to corporate objectives and underwriting strategy.
Lead and develop direct reports fostering a high-performance, collaborative, and customer-focused culture.
Serve as the business sponsor for underwriting operational and digital initiatives, aligning cross-functional stakeholders, clarifying scope and impacts, and ensuring end-to-end readiness.
Identify, prioritize, and implement process improvements across underwriting operations and broker distribution to improve efficiency, accuracy, compliance, and broker/customer experience.
Establish and oversee operational reporting, analytics, and key performance indicators (KPIs) to monitor service levels, productivity, quality, and initiative outcomes; use insights to drive decisions and continuous improvement.
Ensure process and system changes are documented through clear standards and procedures.
Establish and maintain governance for underwriting operations documentation to ensure accuracy, consistency, and audit readiness.
Partner with Learning & Development to define role-based training requirements, validate materials against approved procedures.
Own internal and external communications for underwriting operations and broker experience initiatives, delivering clear, timely messaging and changing communications to support consistent execution and stakeholder alignment.
Provide oversight and direction for marketing activities, corporate culture events, within scope, ensuring alignment to brand standards, underwriting priorities, internal needs and broker-facing communication needs (including digital and social channels as applicable).
Champion corporate culture and employee engagement activities within the organization, ensuring events and communications support organizational values, connection and change adoption.

What You’ll Bring:

Minimum 10 years of progressive experience in underwriting operations, insurance distribution, or related roles, with at least 3 years in a leadership capacity
Bachelor’s degree in business administration or insurance equivalent work experience will be considered
CIP or FCIP Designation
Guidewire experience will be considered an asset
Marketing and communication experience or related courses/training would be considered an asset
Strong understanding of insurance underwriting, as well as how it relates to claims, billing, and broker management.
Proven experience in project execution, especially digital initiatives
Exceptional leadership, communication, and stakeholder management skills
Demonstrated ability to drive cross-functional integration and manage change
Innovative, forward thinker able to manage multiple priorities
Strong analytical, problem-solving skills, and confidence in decision making
Ability to present material and communicate in front of groups
Exceptional ability to build and maintain relationships
Commitment to continuous improvement

What You’ll Experience:

Peace Hills General Insurance Company has been serving Western Canada since 1982 with home, auto and business insurance products. Our head office is in Edmonton, Alberta, with branch offices in Calgary and Vancouver. We currently employ over 300 staff who work with more than 1,000 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory.

Peace Hills is proudly owned by the Samson Cree Nation, and it is through Wahkôtowin – a Cree word that means “kinship” and the interconnectedness of all beings – that we are and continue to be a respected insurer that provides creative and responsive solutions.

Work Location: In person

Quick apply

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