Customer support analyst construction division Jobs

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Analyst - Technical Services

Canada Building Materials -
Toronto, ON

Apply Now

Job details

Full-time
$70,228.67–$75,228.67 a year

Qualifications

Microsoft Excel
Associate's degree

Full job description

Welcome to CBM!

We are Canada Building Materials (CBM), a part of Votorantim Cimentos North America (VCNA).

Established principally in Ontario, Canada, St. Marys CBM is the building materials division of St. Marys Cement. Our CBM Ready-Mix division delivers top-quality ready-mix concrete for diverse construction projects. With operations in Ontario and Quebec, we provide reliable, efficient solutions for everything from residential builds to major infrastructure developments.

We have a culture built on solid partnerships, long-lasting relationships, and opportunities for those who want to grow and be part of a diverse culture. Not only does our view include environmental impacts but also promoting healthy lifestyles and adding value to the communities that surround our operations and to society at large.

Every day, we have the chance to accomplish something new, and you're invited to be part of it.

CBM Ready-Mix is seeking an Analyst – Technical Services, based in Toronto.

This position is a permanent full-time vacancy.

Annual salary range: $70,228.67 - $75,228.67- depending on experience.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Develops mix designs and creates project submissions through interpretation of the customer or engineer's requirements using historical data and established guidelines.
Visits Job Sites, attends pre-pour meeting, and calls on customers promoting value-added products, collects market and job information.
Liaises among customers, sales, operations to ensure that internal and external customers' needs are met.
Participates in industry associations. Develops and conducts customer, engineer and employee seminars and presentations.
Advises upper management on product development issues arising from product problems identified through technical support calls with customers.
Leads the investigation of complaints directly and through others, identifies possible causes, conducts further testing, proposes resolution, and works with sales to resolve customer complaints.
Supports Mix Management Systems to provide hands-on support to add and modify mixes using mix management software, sends the mixes to the plant and validates that data transfer is complete.
Develops and implements standard Operations product quality procedures.
Maintains Process Support Manual
Supports the Statistical Analysis Information System for the Technical Services Department to verify concrete quality and reduce potential liabilities while optimizing material costs.
Maintains a resource center of current specifications, procedures, and recent advances in concrete technology.
Identifies and develops promotional and collateral materials to support marketing programs.
Plans and formulates research and development proposals.
Completes, maintains, and processes pertinent paperwork and records.
Produce, understand and be a resource for explaining an Environmental Product Declaration (EPD) for a concrete mix.
Adjust the levers available at a R/M level to reduce up to 33 different environmental impacts of an individual concrete mix, based on project/owner/customer requirements.
Identify projects/owners/customers with challenging project specific requirements and educate on how to specify environmental limits whilst maintaining constructability.
Other duties may be assigned.

QUALIFICATIONS:

An associate’s degree or equivalent from a three-year college or technical school (CET) and a minimum of 3 years of relevant industry experience
Problem solving and decision-making skills.
Fundamental knowledge of computer software (Windows, Word, Excel).
Ability to effectively present information to customers, clients, and other employees of the organization.

WHAT’S IN IT FOR YOU?

Being part of VCNA is being part of building famous landmarks such as Toronto's CN Tower, Roy Thompson Hall, Maple Leaf Gardens and the Darlington Nuclear Station and Ryerson Centre, St. Regis Chicago and 150 N. Riverside, Louis High-Speed Rail in Chicago and more

Opportunities to collaborate with teams around the globe and growth opportunities in different areas
Training and professional development
Access to Employees Resource Groups (ERGs), including SheBuilds, which fosters mentorship, leadership development and community support for women at VCNA
Tuition reimbursement/assistance
Competitive wages, vacation and holiday time
Medical, dental, vision, disability and life insurance
RRSP and pension plan
Employee Assistance Program (EAP): confidential support for you and your family (CAN)
Educational scholarship program for dependents of regular salaried employees.
Fertility drug coverage
Paid Maternity Leave Top Up

To apply for this position, please submit an updated resume and other relevant documents. Due to the high volume of applications, only those selected for an interview will be contacted.

All offers of employment are subject to a conditional background check – details regarding the background check will be provided to the successful candidate.

CBM is an equal opportunity employer and encourages applications from all qualified persons. Accommodations throughout the hiring process are available by contacting Human Resources.

#CBMHP

Apply Now

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