Disabilities jobs Jobs

Customer Care Agent
Grand & Toy —Burnaby, BC
- $45,000–$55,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Continuous improvement
- Dental care
- Tuition reimbursement
Quick apply
Safety, Health and Environment Manager
Morbern Inc. —Cornwall, ON
- $100,000–$120,000 a year
- Full-time
- Analysis skills
- Bachelor's
- First Aid Certification
- Disability insurance
- Dental care
Quick apply
Class 5 Lumber Delivery Driver/Yard Associate
McMunn & Yates Building Supplies —Flin Flon, MB
- From $19 an hour
- Full-time
- Driving
- In-person
- Disability insurance
- Dental care
Quick apply
12d
Life and Wealth Insurance Advisor
PLP Financial Services Inc.- Cooperators —Windsor, ON
- $40,000–$60,000 a year
- Full-time
- Sales
- Travel
- Financial services
- Disability insurance
- Dental care
Quick apply
Sales Consultant
Evergreen Nissan Ltd. —Prince Albert, SK
- $40,000–$110,000 a year
- Weekends as needed
- Sales
- Marketing
- English
- Store discount
- Dental care
Quick apply
Buyer
Nexom Inc. —Navin, MB
- $50,000–$65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
13d
Account Manager
Morgan Fuels —Dryden, ON
- $72,544–$90,680 a year
- Full-time
- Sales
- Marketing
- Microsoft Office
- Store discount
- Disability insurance
Quick apply
Sales representative - Heavy Machinery
Terapro Construction —Owen Sound, ON
- From $30,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Disability insurance
Quick apply
Estimator/Appraiser
MacDonald Auto Group —Sydney, NS
- $50,000–$70,000 a year
- Full-time
- Mechanic experience
- Sales
- Customer service
- Disability insurance
- Dental care
Quick apply
Flex Driver-1
FedEx Canada —Trois-Rivières, QC
- $21.09 an hour
- Part-time
- Bilingual
- Heavy lifting
- Customer service
9d
Staff Pharmacist
Donex Pharmacy & Department Store —100 Mile House, BC
- From $64 a year
- Part-time
- Medication administration
- Customer service
- Patient care
- Store discount
- Disability insurance
Quick apply
Automotive Service Advisor
2428843 AB LTD o/a Grande Prairie Auto Repair South —Grande Prairie, AB
- Up to $120,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Disability insurance
Quick apply
Fire Alarm Technician
Firetronics 2000 Inc. —Halifax, NS
- $45,000–$60,000 a year
- 8 hour shift
- Customer service
- In-person
- Hand tools
- Disability insurance
- Dental care
Quick apply
Automotive Technician
Watford Ford Lincoln —Watford, ON
- $90,000–$185,000 a year
- Full-time
- In-person
- Automotive diagnostics
- Mechanical knowledge
- Store discount
- Disability insurance
Quick apply
Clinician
Springview —Kingston, ON
- $56,500–$68,480 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Dental care
Quick apply
NSWOC
Ultima Home Care Inc. —Owen Sound, ON
- $93 an hour
- Part-time
- CPR Certification
- Nursing
- Medication administration
Quick apply
Transportation and Fleet Manager
Confidential —Concord, ON
- $120,000–$160,000 a year
- Full-time
- Management
- Up to 50% travel
- Bachelor's
- Dental care
- Paid time off
Quick apply
Heavy Equipment Service Manager
Confidential —Bradford West Gwillimbury, ON
- $90,000–$120,000 a year
- Full-time
- Mechanic experience
- Sales
- Customer service
- Disability insurance
- Dental care
Quick apply
Homeshare Caregivers
STRIVE LIVING SOCIETY —Williams Lake, BC
- $1,500–$5,000 a month
- Full-time
- CPR Certification
- Caregiving
- First Aid Certification
Quick apply
Legal Assistant - Litigation (Family & Civil)
Waterstone Law Group LLP —Chilliwack, BC
- $45,000–$65,000 a year
- Full-time
- Writing skills
- Research
- Administrative experience
- Disability insurance
- Dental care
Quick apply

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Customer Care Agent

Grand & Toy -
Burnaby, BC

Quick apply

Job details

Full-time
$45,000–$55,000 a year

Qualifications

Bilingual
French
English
Continuous improvement
Communication skills

Full job description

Who We Are

At Grand & Toy, we're more than just a supplier – we're a trusted partner to businesses across Canada. With over a century of experience, we've built a legacy of delivering innovative solutions in office supplies, furniture, technology, cleaning products, and facility management. We strive to empower organizations by simplifying procurement, streamlining operations, and providing tailored solutions that drive success. We pride ourselves on exceptional service, sustainable practices, and creating value for businesses of all sizes.

As a leader in the industry, we're committed to fostering strong relationships, reducing costs, and helping our clients build smarter workplaces. Internally, that means building strong, respectful relationships with our people and our partners, too.

About the Role

As a Customer Care Agent at Grand & Toy, you’ll be a key voice for our business customers across Canada, ensuring every interaction is professional, accurate, and easy.

You’ll work within a hybrid support model (Canadian‑based and offshore teams), handling a mix of order inquiries, returns, delivery issues, and product questions across phone, email, and chat.

Reporting to the Manager of Customer Care, you’ll play a critical role in delighting our customers, supporting account growth, and reinforcing our reputation for exceptional service, while helping us continuously elevate how we serve our customers.

Key Responsibilities

Support customers & resolve issues - Respond to customer inquiries across phone, email, and chat, providing accurate information and resolving issues while delivering a professional, positive experience.
Manage orders & transactions - Process orders, changes, returns, and related transactions with a high level of accuracy, proactively monitoring status and communicating updates as needed.
Be a trusted customer partner - Build strong relationships by offering timely, knowledgeable, and solution‑oriented support that drives customer satisfaction and loyalty.
Collaborate to get things done - Work closely with Sales, Supply Chain, Operations, Pricing, and offshore teams to resolve service issues and ensure a seamless customer experience.
Drive continuous improvement - Share customer feedback and recurring issues, and stay current on products, services, and systems to help improve our processes and overall customer experience.

Who You Are

Customer‑First Mindset – You genuinely care about solving problems and creating a great experience for customers, even when situations are challenging or complex.
Strong Communicator – You’re clear, professional, and confident in your written and verbal communication, and comfortable supporting customers over phone, email, and chat.
Detail‑Oriented & Accurate – You work carefully within systems and processes, with a strong focus on accuracy when entering orders, processing returns, and documenting interactions.
Problem Solver – You use sound judgment to assess situations, ask good questions, and identify practical solutions that balance customer needs and business realities.
Collaborative Team Player – You build positive working relationships with teammates and cross‑functional partners, and you’re comfortable working in a hybrid onshore/offshore environment.
Adaptable & Curious – You’re comfortable working in a fast‑paced environment, learning new systems, and adapting as customer needs and priorities evolve.

Bonus points for being Bilingual in English and French

What Grand & Toy Offers

At Grand & Toy, we're committed to helping you thrive, professionally, financially, and personally. As part of our team, you'll enjoy a rewarding career with strong support and meaningful opportunities to grow.

Here’s what Grand & Toy offers:

Competitive Compensation – With a hiring range between $45,000 - $55,000 reflecting your skills and experience, with future growth potential.
Comprehensive Benefits Package – Health, dental, vision, and wellness programs to support you and your family.
Retirement Savings Support – Matching RRSP contributions through a flexible retirement savings plan.
Learning & Development – Access to tuition reimbursement, training, tools, and resources to help you build your skills and advance your career.
Career Advancement – Opportunities for growth and promotion within a proudly Canadian company.
Exclusive Perks – Associate and corporate discounts, plus rewards programs in eligible roles.

Ready to Apply?

Join Grand & Toy as a Customer Care Agent and help us deliver an exceptional experience to businesses across Canada, while building a career with a company that values your skills, supports your growth, and recognizes your impact.

We are committed to providing accommodations for persons with disabilities. If you require accommodation during the recruitment process or in the workplace, we will work with you to meet your needs.

Our recruitment team uses AI tools to help source candidates, but all screening and selection decisions are made by humans. Only those selected for an interview will be contacted.

Quick apply

Refine Your Search

Customer Care Agent

Safety, Health and Environment Manager

Class 5 Lumber Delivery Driver/Yard Associate

Life and Wealth Insurance Advisor

Sales Consultant

Buyer

Account Manager

Sales representative - Heavy Machinery

Estimator/Appraiser

Flex Driver-1

Staff Pharmacist

Automotive Service Advisor

Fire Alarm Technician

Automotive Technician

Clinician

NSWOC

Transportation and Fleet Manager

Heavy Equipment Service Manager

Homeshare Caregivers

Legal Assistant - Litigation (Family & Civil)

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