Docucare associates Jobs

Fleet Docucare Associate
Xerox —Prince George, BC
- $36,000–$72,000 a year
- Full-time
- Microsoft Office
- In-person
- Leadership
- Dental care
- Paid time off

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Fleet Docucare Associate
Xerox —Prince George, BC
Carries out preventative maintenance checks, first level repair and escalate in accordance with agreed procedures for next level maintenance and technical…
$36,000–$72,000 a year

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Fleet Docucare Associate

Xerox -
Prince George, BC

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Job details

Full-time
$36,000–$72,000 a year

Qualifications

Microsoft Office
Leadership
Time management

Full job description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Job Summary:

Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.

This employee works as part of the service delivery team that is aligned to a single customer. They will have a focus on the following:

Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction
Supporting the achievement of productivity improvements
Contributing to service transformation and business growth and further profitable service revenue

Primary Responsibilities:

Carries out preventative maintenance checks, first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support
Promotes knowledge sharing and acts as a mentor/coach
Educates and trains client groups on equipment usage and functions.
Maintains clean and tidy devices and safe work environment
Logs of all activities including on-site parts inventory and replenishment of consumables
Ensures SLA is achieved, and customer requirements are met and exceeded
Commits to maintaining skill set through personal development and training.
Shipping-Receiving of equipment for remote location depot repair.

Skills and Qualifications:

Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.
Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer
Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
Identifies problems in straightforward situations and makes sound decisions using standard procedures
Eager to learn technologies surrounding print production and finishing equipment.
Must be able to stand for long periods of time, walk, bend, and reach.
Willingness to learn

It is important that our Docucare Associate does these 4 things well:

Excelling in customer-facing service delivery role
Maintaining intermediate knowledge of all Xerox equipment and client IT environment
Demonstrates a proactive approach to work with initiative and drive
Exhibits good technical and/or electrical aptitude

Additional Benefits:

Full medical/dental/vision
Paid time off, plus holidays and personal days
Matching RRSP

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