Calgary, Ab Document analyst Jobs – 139 Openings This Week

Real Time Analyst
ATCO Corporate —Calgary, AB
- Full-time
- Microsoft Excel
- Salesforce
- Communication skills
- Wellness program
IT Applications & Integration Analyst, Digital Solutions - Edmonton/Calgary
Keolis Canada —Alberta
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- ERP systems
- Wellness program
- Dental care
Quick apply
Junior Document Control Analyst
Vista Projects Limited —Calgary, AB
- Full-time
- Microsoft Excel
- Microsoft Office
- High school diploma or GED
- Flexible schedule
Quick apply
IT Support Analyst (STU-CP08-902) - Corporate Services
Bethany Care Society —Calgary, AB
- Travel
- Communication skills
IT Support Analyst (STU-CP08-901) - Corporate Services
Bethany Care Society —Calgary, AB
- Travel
- Communication skills
Enterprise & Operational Systems Analyst
Greenfire Resources Employment Corporation —Calgary, AB
- Full-time
- Data analysis skills
- SQL
- Analysis skills
Quick apply
IMU Technician
Fiberbuilt Manufacturing —Calgary, AB
- $46,893.64–$103,102.95 a year
- Full-time
- Engineering
- Data analysis skills
- Analysis skills
- Disability insurance
- Dental care
Quick apply
806 FR - Gestionnaire de comptes - Financement, Équipe du financement des entrep
Export Development Canada | Exportation et développement Canada —Calgary, AB
- $96,557–$128,743 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Master's degree
- Wellness program
- Relocation assistance
Quick apply
10d
Analyst, National Portfolio Management
Hopewell Real Estate Services —Calgary, AB
- Weekends as needed
- Microsoft Office
- Finance
- Bachelor's
Quick apply
6d
Business Analyst – Enterprise Technology (ITSM)
Cadre —Calgary, AB
- Communication skills
Technical Business Analyst - AI and Automation
Procom —Calgary, AB
- Contract
- Hybrid work
- Google Suite
- Bachelor's
- AI
Quick apply
3d
Business Analyst – IAM & Enterprise Technology Unification
Cadre —Calgary, AB
- Azure
- Analysis skills
Investment Banking Analyst
Canaccord Genuity Corp. —Calgary, AB
- Full-time
- Marketing
- Analysis skills
- Bachelor's
14d
Senior Developer/Analyst
PeopletoGo —Calgary, AB
- $60–$65 an hour
- Immediate opening
- Azure
- DevOps
- SQL
Quick apply
4d
Senior Developer/Analyst
PeopletoGo —Calgary, AB
- $60–$65 an hour
- Immediate opening
- Azure
- DevOps
- SQL
Quick apply
4d
Technical Business Analyst
Savvy IT Resources Inc. —Alberta
- Monday to Friday
- Computer Science
- PMP
- Analysis skills
Quick apply
4d
Treasury Analyst
Tidewater Midstream & Infrastructure Ltd —Calgary, AB
- Immediate opening
- Microsoft Excel
- ERP systems
- English
- Employee stock purchase plan
- Disability insurance
Quick apply
18h
Accountant
Vaco by Highspring —Calgary, AB
- $30–$35 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- ERP systems
- Dental care
- Vision care
Quick apply
Project Controls Reporting Analyst (Calgary or Edmonton, AB) - Hybrid
Enbridge Contingent Talent Community —Calgary, AB
- Contract
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Quick apply
Behaviour Consultant
Elevated Abilities —Calgary, AB
- From $40 an hour
- Part-time
- Master's degree
- Psychology
- Patient care
- Mileage reimbursement
- Dental care
Quick apply
13d

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Real Time Analyst

ATCO Corporate -
Calgary, AB

Apply Now

Job details

Full-time

Qualifications

Power BI
Microsoft Excel
Salesforce
Communication skills

Full job description

We’re looking for a Real Time Analyst to join our diverse & vibrant team and become part of the ATCO family. ATCO Energy operates 2 lines of business comprising of its Energy and Home Services division and the Blue Flame Kitchen. We like to call ourselves the A-Team!

ATCO Energy is a leading electricity and natural gas retailer in Alberta, providing energy solutions for homes and businesses across the province. We’re committed to delivering exceptional customer experiences—and behind every great experience is a team that keeps operations running smoothly.

Reporting to the Senior Workforce Analyst, the Real Time Analyst plays a critical role in monitoring real-time service levels across telephony and digital channels. This role partners closely with contact centre leadership, workforce management, and advisors to balance demand and capacity, mitigate risks to service performance, and ensure a positive customer experience.

On a Daily Basis, You’ll Be Responsible For

Agent and Queue Management:

Continuously monitor operations in real-time, ensuring adherence to service level agreements, KPIs, and predefined metrics, involving closely tracking call volumes, queue lengths, call wait times, and agent availability.
Monitor agent behavior and adherence to standard contact center management applications and take appropriate action as needed. Provide timely reporting and escalation.
Make real-time adjustments to staffing levels, routing rules, and call distributions based on observed trends and call volume fluctuations. This may involve reassigning agents, changing routing algorithms, or deploying additional resources to meet service level objectives.
Approve requests for time-off, and all shift related activities · Schedule appropriate meetings, training, and all shift activities. Accurately code in all affected systems and provide proper notification to interested parties
Handle all daily sick notifications and provide appropriate reporting
Answer emails and requests from agents and leadership – respond to future dated requests using forecasted models and data
Manage outage notification process. Prime the real-time relationship with ENMAX Power to ensure timely notification of client and queue affecting outages are managed appropriately

Manage Outbound dialer:

Create weekly outbound dialer plans, ensuring various campaigns are completed within targeted timelines.
Assign agents to dialer work as required and as business allow

Reporting:

Prepare and distribute regular performance reports, highlighting contact center performance, key metrics, and any significant deviations from targets. Document actions taken, issues resolved, and recommendations for process improvement.
Provide detailed statistics related to outbound campaign results

Who You Are

Highly analytical with a strong attention to detail
Comfortable making quick decisions in a fast-paced environment
A clear and confident communicator with colleagues at all levels
Organized, adaptable, and able to manage multiple priorities
A collaborative team player who can also work independently
Highly analytical with a strong attention to detail
Comfortable making quick decisions in a fast-paced environment
A clear and confident communicator with colleagues at all levels
Organized, adaptable, and able to manage multiple priorities
A collaborative team player who can also work independently

What You have

Diploma with 4 years of related experience, or a degree with 2 years of related experience
Experience in real-time analysis or workforce management within a contact centre (asset)
Experience with Genesys, Salesforce, or other contact centre monitoring tools (asset)
Advanced Microsoft Excel skills and experience with Power BI
Strong written and verbal communication skills
Ability to remain flexible as job responsibilities evolve

Why ATCO Energy

If you’re not yet convinced that ATCO Energy could be the smartest career move you make, we also offer:

Competitive compensation, pension matching, and employee share options
Volunteer programs during work hours and charitable donation matching
Hybrid work arrangements, meeting‑free Fridays, and Work from Anywhere August
Well‑Being @ ATCO Health & Wellness Program
Wellness and psychologist coverage up to $3,000 per family
Fertility, adoption, and family‑support benefits
Flexible public holidays and your birthday off
And so much more!

At ATCO Energy, we’re purpose‑driven to help customers feel comfortable and confident in their homes and businesses. Guided by our core values, we’re shaping the future of our industry with a trailblazing mindset in a fast‑paced, agile environment. We are committed to diversity, equity, and inclusion and seek team members who thrive in collaborative problem‑solving and share a passion for making a difference.

This role is based in Calgary.

Apply Now

Refine Your Search

document analyst jobs in calgary, ab

Real Time Analyst

IT Applications & Integration Analyst, Digital Solutions - Edmonton/Calgary

Junior Document Control Analyst

IT Support Analyst (STU-CP08-902) - Corporate Services

IT Support Analyst (STU-CP08-901) - Corporate Services

Enterprise & Operational Systems Analyst

IMU Technician

806 FR - Gestionnaire de comptes - Financement, Équipe du financement des entrep

Analyst, National Portfolio Management

Business Analyst – Enterprise Technology (ITSM)

Technical Business Analyst - AI and Automation

Business Analyst – IAM & Enterprise Technology Unification

Investment Banking Analyst

Senior Developer/Analyst

Senior Developer/Analyst

Technical Business Analyst

Treasury Analyst

Accountant

Project Controls Reporting Analyst (Calgary or Edmonton, AB) - Hybrid

Behaviour Consultant

I want to receive the latest job alerts for document analyst in calgary, ab

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