Position: Order Management Coordinator
Department: Supply Chain
Reporting to: Director of Supply Chain, Customer Delivery
Location: Toronto, ON
Status: Permanent, Full Time
The Order Management Coordinator is responsible for the end-to-end management of customer orders, ensuring accuracy, timeliness, and compliance with customer requirements. This role acts as a key liaison between customers, sales, logistics, warehouse operations, and finance to ensure seamless execution of order processing, fulfillment, and invoicing activities, while maintaining high levels of customer satisfaction.
Responsibilities:
- Manage end-to-end customer orders, including entry, validation, fulfillment, invoicing, and PO processing, ensuring accuracy in pricing, quantities, product details, and shipping requirements.
- Monitor order status, manage backorders, and resolve discrepancies or issues (order, shipment, or billing) within established timelines.
- Handle customer claims and ensure proper documentation and follow-up through resolution.
- Serve as the primary point of contact for customer inquiries related to orders, including status, availability, and issues.
- Maintain accurate customer account information and provide proactive updates on delays or exceptions.
- Coordinate with warehouses, logistics providers, and internal teams to support timely order fulfillment.
- Maintain shipping instructions, track shipments, and escalate issues as needed.
- Collaborate with Sales, Finance, and Supply Chain to align on inventory, pricing, and order execution.
- Ensure required approvals are obtained for exceptions such as special orders or pricing deviations.
- Maintain data accuracy across systems and generate reports on order status and performance.
- Support analysis to identify trends, issues, and improvement opportunities.
- Ensure compliance with company policies and procedures.
- Contribute to process improvements, support audits, and provide team coverage or other duties as required.
Qualifications:
- Post-secondary education (Bachelor's degree or College Diploma) in Business Administration, Supply Chain Management, or a related field
- At least two (2) years hands-on experience in invoicing/order management or similar role
- Experience in generating invoices, verifying accuracy of billing information, and resolving discrepancies to ensure accurate invoicing processes.
- Skilled in running reports using various software tools (e.g., ERP systems, Excel) to analyze order data, track performance metrics, and identify trends for process improvement.
- Knowledge of Netsuite and Electronic data interchange (EDI) is considered a strong asset
- Proficient in processing orders accurately and efficiently, ensuring timely fulfillment and adherence to customer requirements.
- Familiarity with order management systems and Microsoft Office suite (particularly Excel – Pivot tables, vlookups) to efficiently manage orders, invoices, and reports
- Effective time management abilities to prioritize tasks, meet deadlines, and manage multiple orders simultaneously in a fast-paced environment.
- Keen eye for detail to review orders, invoices, and reports for accuracy, ensuring compliance with company policies and customer requirements.
- Excellent interpersonal and communication skills, able to work effectively with internal and external stakeholders
- Proven multi-tasking capabilities with a high level of accuracy and thoroughness
- Ability to handle high volume and pressure with the ability to prioritize tasks successfully
- A team player with a positive attitude who is flexible regarding change in a fast-paced work environment and job requirements
- Reliable, self-motivated, and capable of working independently with minimal supervision.
Salary Range: $45,000 - $55,000 Annually. The salary range shown reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements.
What we will offer the successful candidate:
- Competitive compensation
- Participation in company bonus plan
- Participation in our Health, Dental and Vision Benefits program
- Participation in our RRSP Plan and Partial Company Match
- Flexible work environment: we appreciate how important flexibility is to our employees. While we work hard to meet business and customer needs, we balance that with flexibility needs
- Be part of a culture that supports professional growth and development
*Hybrid
We embrace a hybrid working environment and support our employees to be successful whether they are at home or in the office. The primary purpose of our offices is to drive collaboration, nurture our culture, and enhance our relationships and connections with one another.
Get to Know Us
When we opened the doors in 1986, it was with a pretty simple idea – to make product people loved. In those days, we had no grand plan to become the world’s largest supplier of insulated products. We have been at the forefront of innovation in insulated products for outdoor enthusiasts with many “firsts” in the category, focused on making great products that are unique, practical and have integrity.
We acquired the Arctic Zone® brand in 2005 which brought two very powerful innovators together. A while after that we introduced Titan by Arctic Zone™, a line of high performance, feature rich, insulated products that keep the cold going longer.
Our newest innovation is the game changing Titan PRO Outdoor Gear, a line of premium, high performance, insulated products from Arctic Zone, Titan PRO represents the culmination of our years of experience designing high performance soft and hard sided coolers. This exceptional new line delivers heightened levels of performance, durability and functionality with features that enhance our consumers’ experience in the great outdoors.
It’s been 40 years since we launched, we have offices in Toronto, Montreal, Chicago and Shenzhen and a large team of product development, design, social media, operations and quality control and safety experts. But our focus hasn’t changed. We’re still inspired every day and determined to create the best, most innovative insulated products around. Visit us at www.arcticzone.com!
#GoBeyond is our North Star.
It guides all our decisions…
as we create new products,
inspire our people,
and embrace our purpose.
We thank all applicants for their interest; however, only short-listed candidates will be contacted.
We are an equal opportunity employer that values the unique skills and experiences of each of our candidates; recognizing that each prospective team member of California Innovations, Inc. contributes to our efforts in building a diverse and inclusive place to work.
Should you require any disability-related accommodation to support your participation in our recruitment process, please notify us and we will work with you to meet your accessibility needs.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Commuter benefits
- Company pension
- Dental care
- Employee assistance program
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home
Work Location: Hybrid remote in Toronto, ON M6A 2W1
