Field resource coordinator Jobs

Customer Sales and Service Representative
Gordon Russell Ltd. —Red Deer, AB
- $50,000–$65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
Permitting Technician
Conuma Resources Limited —Tumbler Ridge, BC
- $70,000–$87,000 a year
- 8 hour shift
- Microsoft Office
- High school diploma or GED
- Analysis skills
- Dental care
Quick apply
Travelling Foreman
Kehoe Marine Construction —Lansdowne, ON
- From $39 an hour
- Full-time
- Heavy lifting
- Travel
- Construction
- Dental care
- Paid time off
Quick apply
Complex Care House Manager
Pivot Point Family Growth Centre Inc. —Abbotsford, BC
- $29–$35 an hour
- Part-time
- Google Suite
- Administrative experience
- Working with children
Quick apply
11d
Senior ECE Coordinator
Tŝilhqot’in National Government —Williams Lake, BC
- $35–$40 an hour
- Overtime
- Supervising experience
- Travel
Quick apply
7d
Registered Practical Nurse - Client Care Coordinator (one year contract)
Ottawa West Community Support —Nepean, ON
- From $60,000 a year
- Temporary
- Hybrid work
- Bilingual
- CPR Certification
- Microsoft Excel
- Employee assistance program
Quick apply
Campus Manager
Selkirk College —Castlegar, BC
- $81,724–$108,966 a year
- Full-time
- Bachelor's
- Organizational skills
- In-person
- Disability insurance
- Dental care
Quick apply
19h
Project Coordinator
Interior Plumbing & Heating Ltd. —Kamloops, BC
- $75,000–$95,000 a year
- Full-time
- Microsoft Excel
- Engineering
- English
- Disability insurance
- Dental care
Quick apply
Health, Safety, and Environment Coordinator
Advance Tank Centres Ltd —Edmonton, AB
- $60,000–$85,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Profit sharing
- Disability insurance
Quick apply
Community Living Coordinator
Sea to Sky Community Services —Squamish, BC
- $33.77 an hour
- Part-time
- Working with individuals with developmental disabilities
- Administrative experience
- Supervising experience
- Disability insurance
- Dental care
Quick apply
Complex Care House Manager
Pivot Point Family Growth Centre Inc. —Mission, BC
- $29–$35 an hour
- Part-time
- Google Suite
- Administrative experience
- Working with children
Quick apply
13d
Service Technician II
Superior Propane —Kawartha Lakes, ON
- $28–$30 an hour
- Full-time
- Customer service
- Driving
- Home daily
- Employee assistance program
Quick apply
Aboriginal Family Support Coordinator
Circle of Indigenous Nations Society —Castlegar, BC
- $32.79–$37.54 an hour
- Part-time
- English
- Microsoft Office
- Project management
- Dental care
- Paid time off
Quick apply
Sr Project Coordinator | Construction
Confidential —Lower Sackville, NS
- Full-time
- Engineering
- Travel
- Organizational skills
- Dental care
- Paid time off
Quick apply
Maintenance Manager
IKO Industries Ltd. —Madoc, ON
- $109,000–$140,000 a year
- Full-time
- AutoCAD
- Microsoft Office
- Bachelor's
- Disability insurance
- Dental care
Quick apply
Complex Care House Coordinator
Pivot Point Family Growth Centre Inc. —Duncan, BC
- $25–$29 an hour
- Part-time
- Google Suite
- Administrative experience
- Supervising experience
Quick apply
5d
Project Coordinator
Saltworks Technologies —Richmond, BC
- Full-time
- AutoCAD
- Engineering
- English
- Dental care
- Vision care
Quick apply
Electrical Maintenance Coordinator
Amrize Canada —Richmond, BC
- $115,000–$130,000 a year
- AutoCAD
- Maintenance
- Microsoft Office
- Dental care
- Tuition reimbursement
Electrical Maintenance Coordinator
Amrize Canada —Vancouver, BC
- $115,000–$130,000 a year
- AutoCAD
- Maintenance
- Microsoft Office
- Dental care
- Tuition reimbursement
Manager, Operational Assets and Infrastructure - Airport
North Bay Jack Garland Airport —North Bay, ON
- Full-time
- Heavy equipment operation
- Supervising experience
- Construction
- Disability insurance
- Dental care
Quick apply

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Customer Sales and Service Representative

Gordon Russell Ltd.
Red Deer, AB

Quick apply

Job details

Full-time
$50,000–$65,000 a year

Qualifications

Microsoft Word
Class 5 Licence
Red Seal
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Driving
Mechanical knowledge

Full job description

Overview

We are seeking a Customer Service/Sales Representative to be the first point of contact for our customers, delivering excellent service while supporting sales. This role is ideal for someone with experience in a mechanical or automotive environment who can confidently communicate technical services. We are looking for someone with Service writing experience, including documenting concerns, preparing estimates, and coordinating with technicians. Your ability to engage with customers, understand their needs, and provide tailored solutions will be key to your success in this position.

Responsibilities

Service Writing

Document mechanical problems and services by listening to customer’s description of symptoms, clarifying description of problems.
Prepare quotes by costing materials, supplies, subcontractors, and labor.
Obtain quote approvals, making follow up calls as necessary.
Create Work Orders describing symptoms, problems, and causes discovered.
Issue PO’s for subcontractor work and parts to support technicians job requirements.
Assist in developing weekly schedule for technicians based on parts availability.
Various administrative duties as applicable to ensure supervisors and managers can direct shop and field workflow.
Document engagements (calls, meeting, emails etc.…) with customers in CRM.
Ensure adequate shop supplies, tooling etc. are maintained in the service trucks.
Weekly stock order Purchase Orders
Shipping/Receiving as required.
Manage warranty claims to vendors.
Handling telephone, email and website parts and service inquiries from new and existing customers for all product groups.
Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
Analyze service evaluations (inspections) and technician documentation on all field jobs for completeness and action items.

Service Support:

Arrives at customer site or shop ready to complete the task at hand. Reviews the job scope thoroughly, asked questions for clarification, and are properly equipped to complete the job safely and efficiently.
Seeks assistance when needed, through company and vendor contacts. Taps into people and resources to support success and serve customers in keeping with GRL standards and expectations.
Abides by all safety protocols and demonstrates commitment to GRL’s safety culture.
Continuously looks for and suggests improvements to assigned supervisor.

Location and Travel

Based out of the Red Deer office.
Your schedule will be Monday to Friday 8:00am to 4:30pm.

Key Relationships and Interactions

Reports to the Service Coordinator with oversight from the Service Manager & Manager Customer Support
Key Collaborations: Service Department, Product Specialist, Inside Sales, Parts Associate, Alberta Provincial Administrator
Key external interactions: customers, prospective customers

Success Measures

Resource Utilization: Evidence of confidence in working on GRL equipment; uses the resources available to properly and effectively diagnose, troubleshoot, repair, overhaul and maintain the equipment.

Service Orientation: Builds customer confidence, ensures commitments to customers are met, clearly communicates requirements internally; continuously searches for ways to improve customer service.

Customer Satisfaction: Feedback from customers, vendors, and staff is positive and complimentary. Demonstrated pride in workmanship, understands the value provided to customers and thrives on the challenge of the role.

Teamwork: Contributes to the well-being of the team by assisting others when needed and offering constructive suggestions for more efficiently managing workflow and enhancing communication in the workplace.

The Person

The ideal candidate will bring the following:

Technical knowledge of heavy-duty off highway mobile equipment.
Ability to multitask and prioritize tasks as urgency changes.
A Class 5 Driver’s License with clean driver’s abstract; demonstrated experience driving a service truck.
Proven ability to keep an organized and tidy workspace/service truck.
Through voice, email, and instant messages, communicates clearly and professionally to customers and internal staff.
Proficient in or can learn various business software such as Business Central, Signature Service, HubSpot CRM, Microsoft Office (Word, Excel, Outlook, Teams).
Proactive and solution oriented, working with others to solve technical issues, willing to help out where needed.
A “can-do” attitude and ability to work independently and as part of a team.
Willing and able to travel to field locations and work away from home for several days at a time.
Experience working as a Red Seal ticketed HD technician, with customer facing work experience is an asset.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Do you have previous experience working in a heavy-duty or mechanical environment?

Experience:

Service writing with a service company: 2 years (preferred)
Customer service: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

Customer Sales and Service Representative

Permitting Technician

Travelling Foreman

Complex Care House Manager

Senior ECE Coordinator

Registered Practical Nurse - Client Care Coordinator (one year contract)

Campus Manager

Project Coordinator

Health, Safety, and Environment Coordinator

Community Living Coordinator

Complex Care House Manager

Service Technician II

Aboriginal Family Support Coordinator

Sr Project Coordinator | Construction

Maintenance Manager

Complex Care House Coordinator

Project Coordinator

Electrical Maintenance Coordinator

Electrical Maintenance Coordinator

Manager, Operational Assets and Infrastructure - Airport

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