Front office agent Jobs

Guest Experience Agent (Front Desk)
Muir Hotel —Halifax, NS
- Weekends as needed
- Hotel
- Restaurant experience
- Communication skills
- Dental care
- Flexible schedule
Quick apply
Guest Services / Front Desk Agent - $23/hr + Gas + Medical + Dental
Villa Eyrie Resort —Mill Bay, BC
- $23 an hour
- Weekends as needed
- Hospitality
- Sales
- Customer service
- Store discount
- Commuter benefits
Quick apply
Full-Time Front Desk Agent
InterContinental —Toronto, ON
- $25.67 an hour
- Full-time
- Writing skills
- Basic math
- English
Seasonal Front Desk Agent - Full Time
FAIRMONT —Vancouver, BC
- $26.99–$33.74 an hour
- Weekends as needed
- Hospitality
- English
- Microsoft Office
Quick apply
12d
Switchboard Agent
Pomeroy Lodging LP —Kananaskis, AB
- From $18 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick apply
Front Office Supervisor
Tigh-Na-Mara Resorts Ltd —Parksville, BC
- $24.70–$29.40 an hour
- Weekends as needed
- Customer service
- Hotel
- First Aid Certification
- Store discount
- Dental care
Quick apply
12d
Guest Service Agent
Pomeroy Lodging LP —Kananaskis, AB
- $18 an hour
- Weekends as needed
- Hospitality
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Guest Service Agent
Post Hotel & Spa —Lake Louise, AB
- $18 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
14d
Guest Services + Marina Agen - Accom Available-Urgent Hire
Poets Cove Resort & Spa —Pender Island, BC
- $21–$22 an hour
- Immediate opening
- Hospitality
- Microsoft Excel
- Customer service
- Flexible schedule
Quick apply
Relief Night Auditor/Guest Services Agent
The Beach Club Resort by Bellstar Hotels & Resorts —Parksville, BC
- $21.20–$21.70 an hour
- Weekends as needed
- Customer service
- English
- Hotel
- Store discount
- Dental care
Quick apply
5d
Switchboard Agent
Pomeroy Lodging LP —Banff, AB
- From $18 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick apply
Guest Service Agent
Lord Nelson Hotel & Suites —Halifax, NS
- $19.06 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Wellness program
- Dental care
Quick apply
5d
Front Desk & Guest Services Manager - Staff Accommodation Available
Park Place Lodge —Fernie, BC
- From $26 an hour
- Weekends as needed
- Customer service
- Microsoft Office
- Hotel
- Wellness program
- Dental care
Quick apply
Front Desk Agent
Slave lake inn and Conference Centre —Slave Lake, AB
- $18–$20 an hour
- Full-time
- Hospitality
- Microsoft Office
- Hotel
Quick apply
8d
Hotel Front Desk Agent
Sidney Pier Hotel & Spa —Sidney, BC
- From $23 an hour
- Weekends as needed
- Hospitality
- Hotel
- First Aid Certification
- Store discount
- Wellness program
Quick apply
5d
Front Desk Agent/Night Auditor
Amsterdam Inn & Suites —Sussex, NB
- $15.90–$18.90 an hour
- Part-time
- Hospitality
- Customer service
- Microsoft Office
- Dental care
Quick apply
Reservations Agent
Sparkling Hill Resort —Vernon, BC
- From $18.50 an hour
- Weekends as needed
- Customer service
- English
- Hotel
- Store discount
- Disability insurance
Quick apply
5d
Guest Service Agent
Pomeroy Lodging LP —Canmore, AB
- $18 an hour
- Weekends as needed
- Hospitality
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Guest Service Agent - Marriott on the Falls
Marriott on the Falls —Niagara Falls, ON
- $18.20–$18.58 an hour
- Weekends as needed
- Customer service
- Hotel
- Front desk
- Dental care
Quick apply
6d
Front Desk Agent
Sparkling Hill Resort —Vernon, BC
- From $18.50 an hour
- Weekends as needed
- Microsoft Word
- Hospitality
- Google Suite
- Disability insurance
- Dental care
Quick apply
5d

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Guest Experience Agent (Front Desk)

Muir Hotel
Halifax, NS

Quick apply

Job details

Full-time

Qualifications

Restaurant experience
Communication skills
Hotel experience

Full job description

Located in the absolute centre of downtown in the vibrant Halifax waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the Muir is presently seeking a Guest Experience Ambassador.
Employee Benefits:

Eligible for $500 signing bonus upon completion of probationary period.
Eligible for shift premiums based on hotel capacity.
Company scholarship program for employees and family members.
Flexible work schedule.
One earned day off every two months based on attendance.
50% reimbursement of monthly transit pass.
Access to our gym and fitness facilities.
Shoe allowance of $100 per year.
Comprehensive Extended, Health, and Dental benefits.
Opportunity to Participate in the Employer sponsored retirement savings program.
Access to Marriott employee travel benefits.
Employee centric back of house experience

Shifts: Vary in their start and end time and can change due to the needs of our guests. A mixture of days, evenings, holidays and weekend shifts.
What you will be doing:
Reporting to the Front Office Manager, with dotted line to Guest Experience Manager, the Guest Experience Ambassador is the welcoming face of Muir, and a crucial part of the primary contact team that addresses guests needs while providing an ultra-Luxury service. Objective is to know the guest and create memorable experiences. Within Halifax and Nova Scotia, they must know and support those who support the concierge function; tour companies, theatre, restaurants, travel companies etc.
The Guest Experience Ambassador is responsible for ensuring that the check-in/check-out of Muir guests is done courteously and efficiently, processing all payments according to established requirements and following most elevated service standards. The Guest Experience Ambassador handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests. The Guest Experience Ambassador;

Prepares for guest arrival by coordinating with the CORE, Front Office, and Housekeeping departments
Provides outstanding customer service to all guests, owners, and visitors of the hotel in a friendly, proactive and efficient manner with appropriate follow-up as necessary
Is aware of special owner VIP relationships within the local Nova Scotian community
Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airport
Maintains a positive and professional relationship with all vendors and merchants
Holds and delivers correspondence to the front desk for guests prior to arrival
Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience
Inputs and accesses guest data in computer (PMS), making reservations, check-in and check-out guests as needed and develop and update the guest history, collecting preferences
Is aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized
Listens and responds to guest inquiries with a focus on guests' needs, remaining calm and courteous
Works with the required computer systems, such as Lightspeed, Marriott guest response & recognition system
Is familiar with Marriott Bonvoy Guest Loyalty program

Your experience and skills include:

1 to 2 years of luxury hotel or other service experience preferred
Familiarity with location, neighbourhood, and local attractions including restaurants, bars, and nightlife is a plus
Working knowledge of office software, point-of-sale, and phone systems an asset
Strong verbal and written communication skills
Strong follow through skills
Excellent people skills and the ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy while maintaining discretion
True desire to satisfy the needs of guests in a fast-paced environment
Ability to suggest a wide variety of suggestions for guest entertainment

Your Team and working environment:

Fast-paced new build luxury hotel
Located in the heart of the vibrant Halifax waterfront, minutes away from the Dartmouth ferry terminal
A team of like-minded hospitality professionals that share a passion for service
Back of house experience that puts employees first

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Quick apply

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