Guest service representative Jobs

Table Games Manager
Bear Hills Casino & Travel Resort —County of Wetaskiwin No. 10, AB
- Weekends as needed
- Customer service
- Basic math
- Supervising experience
- Wellness program
- Dental care
Quick apply
3d
Sales and Leasing Consultant
Fraser Ford Sales Cobourg —Cobourg, ON
- $65,000–$120,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Store discount
- Wellness program
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Guest Services Representative
Studio 6 Hotel Hornepayne —Hornepayne, ON
- $17.60–$22.00 an hour
- Part-time
- Hospitality
- Customer service
- Basic math
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Senior Customer Service Representative, Escalations
IntouchCX —Winnipeg, MB
- $20 an hour
- Full-time
- Hospitality
- Customer service
- High school diploma or GED
- Dental care
- Vision care
2d
Sales Consultant
Discover Kia —Charlottetown, PE
- $682.69 a week
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Guest Services Representative
Studio 6 hotel Dryden | Rideout Management —Dryden, ON
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- Part-time
- Bilingual
- Hospitality
- Spanish
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Senior Customer Service Representative, Escalations (Overnight)
IntouchCX —Winnipeg, MB
- $21 an hour
- Full-time
- Hospitality
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- High school diploma or GED
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2d
Night Auditor
Holiday Inn Conference Center & Candlewood Suites —St. John's, NL
- $20 an hour
- Part-time
- Hospitality
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- Hotel
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Front Desk Representative - Summer - Full-Time/Part-Time
Blue Mountain Resort —Blue Mountains, ON
- $18.71 an hour
- 8 hour shift
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Guest Services Representative
Holiday Inn Express & Suites Barrie South —Barrie, ON
- From $18 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Dental care
- Paid time off
Quick apply
1d
Slot Attendant/Guest Service Representative - Casino Nanaimo
Casino Nanaimo LP —Nanaimo, BC
- $18.25 an hour
- Part-time
- Customer service
- High school diploma or GED
- Math
Quick apply
Hotel General Manager
Viaggio Hospitality Group —Vancouver, BC
- $70,000–$82,000 a year
- Full-time
- Serving
- Hotel
- Budgeting
Quick apply
Représentant (e) du service à la clientèle (Anglais Requis )- Customer Service representative
ContactPoint360 —Montréal, QC
- $19 an hour
- Full-time
- Hospitality
- Customer service
- English
- Dental care
- Paid time off
Quick apply
New Car Sales Manager - Don Valley North Lexus (DVNL)
WEINS Auto Group —Markham, ON
- $100,000–$130,000 a year
- Management
- Leadership
- Communication skills
- Tuition reimbursement
- Employee assistance program
Quick apply
Resident Manager Team
Western Legacy Group Inc. —Leduc, AB
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
8d
New Vehicle Sales Representative - Thornhill Toyota (THT)
WEINS Auto Group —Vaughan, ON
- $40,000–$80,000 a year
- Sales
- No university degree
- Tuition reimbursement
- Employee assistance program
Quick apply
New Vehicle Sales Representative - Lexus of Richmond Hill (LRH)
WEINS Auto Group —Richmond Hill, ON
- $80,000–$130,000 a year
- Sales
- No university degree
- Tuition reimbursement
- Employee assistance program
Quick apply
New Vehicle Sales Representative - Don Valley North Hyundai (DVNH)
WEINS Auto Group —Markham, ON
- $50,000 a year
- No university degree
- Tuition reimbursement
- Employee assistance program
Quick apply
Guest Services Leader
Pilot Company —Monte Creek, BC
- $19.80–$24.98 an hour
- Weekends as needed
- Customer service
- Tuition reimbursement
- Life insurance
Sales and Leasing Consultant
Fraser Durham Chrysler Dodge Jeep Ram Inc. —Oshawa, ON
- $60,000–$130,000 a year
- 8 hour shift
- Sales
- Customer service
- English
- Store discount
- Mileage reimbursement
Quick apply

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Table Games Manager

Bear Hills Casino & Travel Resort -
County of Wetaskiwin No. 10, AB

Quick apply

Job details

Permanent | Full-time
3 days ago

Qualifications

Customer service
Basic math
CCTV
Supervising experience
Cash handling
Leadership
Driving Licence

Full job description

SUMMARY

Bear Hills Casino is a new entertainment and hospitality destination in the Maskwacis region of Alberta. Proudly owned by Louis Bull Tribe, Bear Hills Casino will generate revenues for Louis Bull Tribe through excellent service and provide employment and skills development for the Tribe’s members.

The Table Games Manager is critical to the success of Bear Hills Casino and will be responsible for all aspects relating to the table games department.

This position is supervised by the General Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The primary purpose of the Table Games Manager is to provide overall leadership to the table games department to ensure financial profitability and regulatory compliance. The Table Games Manager will demonstrate leadership and a professional image to all guests, employees, local community representatives, vendors and governing agencies while maintaining employer standards for guest satisfaction, employee satisfaction, quality assurance and asset protection.

CORE COMPETENCIES

a. Leadership

b. Prioritization

c. Administration & Management

d. Analytical and Decisive

e. Critical Thinking

f. Time Management

g. Communication

h. Confidentiality

ROLE

This position requires the ability to communicate clearly, deal tactfully and work effectively with Bear Hills Casino management, staff, and patrons. The Table Games Manager must be able to respond or work on any given day.

The Table Games Manager must have the ability to focus on a computer for extended periods of time and may be expected to work extended hours in order to meet the objectives or deadlines of the Employer. The Table Games Manager will be required to work a minimum of 40 hrs per week. Some travel may be necessary.

Operations

The Table Games Manager shall:

Communicate effectively with all employees and external contacts while maintaining a high level of professionalism.
Be able to work in a fast-paced environment, handling multiple projects while meeting deadlines.
Exercise tact, diplomacy, and good judgement in a highly confidential and sensitive environment.
Have a strong work ethic and willingness to take ownership for wide ranging responsibilities.
Be very dependable, self motivated, well organized, detail oriented and professional with a positive attitude and ability to anticipate needs.
Perform the job with little or no supervision as well as working as part of a team.
Be able to work evenings and weekends.
Be resourceful and able to work pro-actively to assist others when needed.
Adhere to all Bear Hills Casino Policies and Procedures.
Consistently report to work on time and prepared to perform the duties of the position.
Act as a role model within and outside of the Casino.
Maintain a positive and respectful attitude.
Communicate regularly with the General Manager about department issues.
Be flexible and willing to perform duties as workload necessitates.

DUTIES AND RESPONSIBILITIES

The Table Games Manager shall:

Work alongside the General Manager to ensure policies and procedures are followed to achieve profit objectives by assuming responsibilities for business operations, and profit and losses of the table game department.
Effectively lead the Pit Staff.
Maintain constant communication between Staff and Management relating to gaming and customer service experience.
Identify key customers and develop their loyalty and patronage.
Identify and execute ways to increase profits and cut losses on the table games.
Identify and execute strategies to successfully market table game play at Bear Hills Casino.
Provide exceptional customer service and display a responsive and friendly attitude to patrons and team member needs.
Lead the table games department in this regard.
Provide feedback and suggestions to upper management.
Ensure dealer training and efficiency.
Put in place processes to eliminate financial losses from dealer/pit boss errors or theft.
Act as a managerial representative and work well with the management team.
Act as the Manager on Duty from time-to-time at Bear Hills Casino.
Develop and cultivate strong working relationships with all stakeholders, guests, management, employees, Louis Bull Tribe and the AGLC.
Build strategic relationships and partner with key industry players, agencies, and vendors.
Support the management team in planning, budgeting, and executing various projects.
Schedule and supervise employees, verify timesheets, and assign shift work assignments.
Maintain Pit Rotations on the gaming floor.
Use CCTV for investigation of problems that arise on the gaming floor.
Use facility surveillance cameras in order to prevent theft, damage to property or other crimes relating to table games.
Conduct and supervise investigations and prepare reports on situations as required and prepare reports for the General Manager.
Ensure that table games operate according to government regulations, policies, and procedures (including but not limited to AGLC and FINTRAC).
Report any issues that need to be addressed to AGLC to the General Manager, as well as any calls the Table Manager has had to initiate to AGLC in regard to the operation of Table Games.
Attend to necessary reporting to AGLC and FINTRAC.
Ongoing monitoring with the General Manager on gaming rules, laws and trends to ensure policies/procedures and internal controls are current and followed.
Maintain a current knowledge of gaming laws/regulations.
Work with the Bear Hills Casino Society and the General Manager to ensure AML and FINTRAC compliance.
Lead the Table Games department in reporting large cash transactions and suspicious transactions.
Work with Bear Hills Casino Society in refining and developing the FINTRAC policy.
Ensure compliance by the Table Games Department staff with the FINTRAC policy.
Such other duties as necessary.

EDUCATION AND/OR EXPERIENCE:

Must possess relevant education.
Must have a minimum of 3 years experience in the gaming industry, which includes table games experience.
Demonstrated, broad based operational success in management and leadership is an asset.
Expertise in leadership of AML and FINTRAC protocols is beneficial.
Experience in customer service or as a supervisor is an asset.
May be asked to provide a minimum of 2 letters of reference acknowledging your experience in the gaming industry.

CERTIFICATES, LICENSES AND REGULATIONS

Must complete a criminal record check prior to an interview.
Must be able to possess a valid driver’s license and be insurable under the company’s insurance.
Must comply with all regulatory requirements as may be applicable including but not limited to both AGLC requirements and the Anti-Money Laundering requirements set out in the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and regulations and policies made thereunder by Canada and FINTRAC.
Will be required to sign a confidentiality agreement annually and to implement the same for all gaming employees.
Will be employed under contract. Contract will require annual performance appraisal.
Must be cleared by AGLC due diligence after an offer of employment is made.

COMPENSATION

The successful candidate will be offered a salary consistent with their experience. The Table Games Manager will be eligible for employee benefits after 90 days.

Email [email protected] with the subject line ‘Application: Table Games Manager’ to apply. Please include a resume and cover letter.

Closing date: July 14, 2026

Job Types: Full-time, Permanent

Benefits:

Dental care
Discounted or free food
Extended health care
On-site parking
Paid time off
Vision care
Wellness program

Ability to commute/relocate:

County of Wetaskiwin No. 10, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you currently reside in Alberta?

Work Location: In person

Quick apply

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