Guest services representative Jobs

Guest Services Manager (Full-time) - Coast Tsawaassen Inn
Coast Tsawwassen Inn —Delta, BC
- $52,000–$58,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Flexible schedule
Events & Experience Specialist
Confidential —Montréal, QC
- $58,000 a year
- Morning shift
- Bilingual
- Serving
- Hospitality
- Dental care
- Paid time off
Quick apply
Guest Services Representative
City of Leduc —Leduc, AB
- $18.58–$23.22 an hour
- Part-time
- CPR Certification
- Customer service
- Microsoft Office
7d
Guest Services Representative - Vancouver
Indigo Park Canada —Vancouver, BC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply
Guest Services Representative
Holiday Inn Lethbridge —Lethbridge, AB
- Hotel
- High school diploma or GED
- Phone etiquette
Quick apply
Guest Services Representative - Part-Time with Benefits (CF Market Mall)
The Cadillac Fairview Corporation Ltd —Calgary, AB
- Part-time
- Hospitality
- Organizational skills
Guest Services Representative
Arc THE Hotel —Ottawa, ON
- $22.60 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Phone etiquette
Quick apply
Guest Services Representative - RBC Amphitheatre
Live Nation —Toronto, ON
- $18.50 an hour
- Part-time
- Customer service
- Communication skills
Guest Services Representative - Seasonal
Arc'teryx —Vancouver, BC
- $48,000 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Guest services
- Employee stock purchase plan
- Dental care
5d
Guest Services Representative
Westmont Hospitality Group —Medicine Hat, AB
- $17 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Phone etiquette
Quick apply
Guest Services Representative
Holiday Inn Express & Suits Medicine Hat —Medicine Hat, AB
- Part-time
- Hotel
- High school diploma or GED
- Phone etiquette
Quick apply
Guest Services Representative
Red Roof PLUS+ Vancouver Airport —Richmond, BC
- $23.01 an hour
- Weekends as needed
- Customer service
- Hotel
- High school diploma or GED
- Tuition reimbursement
Quick apply
Guest Services Representative - Part Time - CF Polo Park
CF Polo Park —Winnipeg, MB
- Part-time
- Hospitality
- Organizational skills
Guest Services Representative - Part-Time without Benefits - <15 hours >
The Cadillac Fairview Corporation Ltd —Ottawa, ON
- $17.64–$23.52 an hour
- Part-time
- Hospitality
- Organizational skills
Guest Service Representative
Marriott International, Inc —Toronto, ON
- $24.06–$30.08 an hour
- Full-time
- Hotel
11d
Member Services Rep
Crunch Fitness —Edmonton, AB
- Part-time
- Customer service
- Writing skills
Quick apply
Guest Services Representative (FT)
The Cadillac Fairview Corporation Ltd —Ottawa, ON
- Weekends as needed
- Hospitality
- Organizational skills
Guest Services Representative
Playtime Casino —Kelowna, BC
- $18.25 an hour
- Customer service
- Analysis skills
- Communication skills
11d
Guest Services Representative (Front Desk Agent)
Holiday Inn Express & Suites Langley —Langley, BC
- $18.75–$19.50 an hour
- Part-time
- Microsoft Outlook
- English
- Microsoft Office
- Store discount
- Dental care
Quick apply
5d
Guest Services Representative
Treasure Cove Casino —Prince George, BC
- From $20.85 an hour
- Part-time
- Customer service
- Basic math
- No experience needed
Quick apply
13d

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Guest Services Manager (Full-time) - Coast Tsawaassen Inn

Coast Tsawwassen Inn -
Delta, BC

Apply Now

Job details

Full-time
$52,000–$58,000 a year

Qualifications

Hospitality
Operating systems
Customer service
High school diploma or GED
Hospitality Management
Communication skills
Hotel experience

Full job description

Owned and operated by Century Group, Coast Tsawwassen Inn is a premium, all-suite hotel, offering 90 comfortable and spacious guest rooms, banquet and event spaces, and fitness room. , Recently modernized, Coast Tsawwassen Inn is designed to enhance guest stays, upgrade the quality of business meetings, and authentically connect with the Tsawwassen community — truly reflecting our commitment to ‘Refreshingly Local’.

Consistently rated #1 in guest satisfaction and rated one of the finest hotels available within Coast Hotels.

Role Summary
Reporting to the Rooms Division Manager, the Guest Service Manager will provide hands-on leadership, superior customer service, and is responsible for the day to day function of the Front Desk and our Guest Service Agents. This position will also act as Duty Manager in the absence of senior management.

Key Accountabilities

Maintain complete knowledge of, and comply with, all Company and department policies, service procedures and standards.
Ensure that current information on rates, packages and promotions is available at the Front Desk and that staff are knowledgeable on such information.
Monitor reservations and room inventory. Proactively reach out to guests to resolve any potential issues.
Perform all Front Desk duties as needed.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
The ability to develop relationships with new guests, return guests, group contacts etc. to provide maximum personalized guest service.
Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
Handle all guest concerns, issues, inquiries and complaints as needed.
Conduct a pre-shift meeting with staff and review all information pertinent to the day’s business.
Coordinate breaks and work duties for staff.
Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel.
In absence of senior management this position acts as duty manager resolving or notifying the applicable party of any issues or concerns within the hotel as a whole.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
Responsible for creating the front desk schedule and ensuring adequate coverage of the front desk.
In case of staff shortage is responsible for covering front desk shifts
Connects and engages with Ambassadors in their work, ensuring that Ambassadors feel recognized and valued. Creating a work environment based on Coast’s Values. Responsible for building a team with the right people in the right roles and managing performance.
Maintains health and safety standards and complies with all regulations
Responsible for the security and safety of the property, the Ambassadors, and guests when completing tasks. Liaises with Senior Management and or security representatives (if applicable) to stay informed of issues ongoing throughout hotel
Perform all other duties as required.

Education and Experience

A minimum of 3 years of experience in the hotel industry, preferably at the Front Desk, in a busy hotel environment
Grade 12 education. Hospitality diploma preferred

Skills and Abilities

Exceptional communication skills (written, oral and listening), interpersonal, and customer service skills
Knowledge of hotel reservation operating systems
Experience with Google Workspace
Able to multitask and demonstrate initiative
Professional appearance and attitude

Coast Hotels offers a variety of benefits, including competitive wages & benefits, wellness spending account, flexible work schedules, hotel discounts, staff meals, training & development, career advancement opportunities & more!

CTI1

Apply Now

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