Hotel front desk manager Jobs

Front Desk Agent
Best Western Tin Wis Resort —Tofino, BC
- From $22 an hour
- Overtime
- Hospitality
- Customer service
- Microsoft Office
Quick apply
Front Desk Agent/Night Auditor
Calabogie Peaks —Calabogie, ON
- $19–$20 an hour
- Weekends as needed
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
14h
Guest Service Agent
Killarney Mountain Lodge —Killarney, ON
- $17.60 an hour
- Temporary
- Hospitality
- Customer service
- Hotel
Quick apply
Guest Service Agent
Killarney Mountain Lodge —Killarney, ON
- $17.60 an hour
- Temporary
- Hospitality
- Customer service
- Hotel
Quick apply
13d
Hotel Front Desk Supervisor
Clarion Hotel & Conference Centre —Abbotsford, BC
- $22–$23 an hour
- Weekends as needed
- Microsoft Word
- Hospitality
- Microsoft Excel
- Store discount
- Paid time off
Quick apply
8d
Guest Services Representative
Studio 6 Hotel Hornepayne —Hornepayne, ON
- $17.60–$22.00 an hour
- Part-time
- Hospitality
- Customer service
- Basic math
Quick apply
Front Desk Agent- Picton Ontario
The Royal Hotel —Picton, ON
- $18–$22 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
Front Desk Agent
Bayview Hotel Group —Courtenay, BC
- $19–$23 an hour
- Weekends as needed
- Hospitality
- Sales
- Customer service
- Dental care
Quick apply
Front Office Supervisor - Seasonal
Hyatt Place Kelowna —Kelowna, BC
- $24 an hour
- Seasonal
- Hotel
- High school diploma or GED
- In-person
- Flexible schedule
Quick apply
Front Desk Agent
Confidential —Whistler, BC
- Up to $25 an hour
- 8 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Dental care
- Life insurance
Quick apply
Guest Services Manager (Required relocation)
Arctic Co-operatives Limited —Baker Lake, NU
- $60,000–$63,000 a year
- Full-time
- Serving
- Hospitality
- Heavy lifting
- Disability insurance
- Dental care
Quick apply
8d
Front Desk Agent
Penticton Lakeside Resort & Conference Centre —Penticton, BC
- From $18.25 an hour
- Temporary
- Customer service
- Hotel
- Organizational skills
- Dental care
Quick apply
Hotel Front Desk Clerk
Adventure The Bruce Inn —Tobermory, ON
- From $19 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
- Store discount
- Relocation assistance
Quick apply
11d
Bell Attendant
Penticton Lakeside Resort & Conference Centre —Penticton, BC
- From $18.25 an hour
- Temporary
- Heavy lifting
- Customer service
- Hotel
- Dental care
Quick apply
Guest Service Agent
Beach Club Resort by Bellstar Hotels & Resorts —Parksville, BC
- From $21.20 an hour
- Weekends as needed
- Hospitality
- Customer service
- English
- Store discount
- Dental care
Quick apply
2d
Front Desk Manager - Relocate to Waterton Park AB
Waterton Glacier Suites —Ontario
- $4,500–$5,000 a month
- Temporary
- CPR Certification
- Hotel
- First Aid Certification
Quick apply
Front Desk Agent
Prestige Hotels and Resorts —Prince Rupert, BC
- $19.10 an hour
- Part-time
- Customer service
- Hotel
- First Aid Certification
Quick apply
Front Desk Manager - Relocate to Waterton Park AB
Waterton Glacier Suites —Calgary, AB
- $4,500–$5,000 a month
- Temporary
- CPR Certification
- Hotel
- First Aid Certification
Quick apply
Front Desk Manager -Relocate to Waterton Park AB
Waterton Glacier Suites —Alberta
- $4,500–$5,000 a month
- Temporary
- CPR Certification
- Hotel
- First Aid Certification
Quick apply
Hotel Front Desk Supervisor
Super 8 Hotel, Duncan —Duncan, BC
- $21–$23 an hour
- Temporary
- Customer service
- English
- Hotel
- Wellness program
- Employee assistance program
Quick apply

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Front Desk Agent

Best Western Tin Wis Resort
Tofino, BC

Quick apply

Job details

Permanent | Full-time
From $22 an hour

Qualifications

Hospitality
Customer service
Microsoft Office
High school diploma or GED
Accounting
Front desk
Guest services
Negotiation
Hotel experience

Full job description

Hotel Front Desk Agent – Job Description

Title

Hotel Front Desk Clerk

Reports To

Front Office Manager

Summary

The Hotel Front Desk Agent will be responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Other duties will include registering guests, making and modifying reservations, acting as hotel operator, and performing concierge duties. The Hotel Front Desk Agent must possess a positive and upbeat personality with a desire to deliver outstanding guest service to our guests. The Hotel Front Desk Agent must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external Guests. This position will require you to work weekends, evening, days, statutory holidays and occasional night shifts.

Core Competencies

Customer Focus
Communication
Energy & Stress
Team Work
Quality Orientation
Problem Solving
Accountability and Dependability

Job Duties

Greet guests with a smile and answer their questions as required.
Responsible for checking guests in and out of the Hotel.
Issues room keys, information about the resort, breakfast room and our facilities.
Works in conjunction with the bell staff to assist guests to their rooms.
Answers various questions from guests.
Arranges transportation for guests.
Computes bills, collects payment and makes change for guests.
Makes coffee in the morning for guests.
Runs various reports on the computer for management.
Other duties as assigned.
Count and verify cash, shift activity, keys etc
Complete shift audits as required.
Check all unresolved departures.
Review service requests for arrivals.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Complete in-house bucket check.
Complete welcome calls.
Clean and tidy front desk area.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
Take and record telephone, e-mail, or written message for staff members.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Resort management.
Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
Performs other duties as required

Requirements

High School Diploma, G.E.D. or equivalent
Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred, or equivalent experience is an asset
Guest service trade certification is preferred
(two) years of experience as a Hotel Front Desk Agent
Experience in all aspects of customer service and people management
Demonstrated ability to lead and direct a team
Strong working knowledge of hospitality industry principles, methods, practices, and techniques
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to respond quickly in a dynamic and changing environment
Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
Able to effectively communicate both verbally and in writing
High level of proficiency with Hotel software, Microsoft office, email and web-based programs
Must possess sound knowledge of safety, emergency evacuation

Work Conditions

Overtime as required
Work evenings, weekends, statutory holidays, and occasional overnight shifts
Meal discounts included
Fast paced environment with competitive compensation

· Best Western Tin Wis Resort requires a motivated, energetic and career-minded Front Desk Agent to work directly with our guests to ensure a memorable experience. The Front Desk Agents main job is to know and understand the property and be able to answer any questions guest may have. The main responsibilities are guests’ services that include checking guests in and out of the resort, balancing their accounts and ensuing all transactions are completed efficiently and accurately. As Front Desk Agent you will be responsible for quoting and selling resort rates and packages including food and beverage.

· Best Western Tin Wis Resort offers competitive compensation packages, an incredible work environment, and career advancement opportunities.

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Ability to commute/relocate:

Tofino, BC V0R 2Z0: reliably commute or plan to relocate before starting work (required)

Experience:

Hotel & Accommodations Guest Services Staff: 1 year (preferred)
customer service: 1 year (preferred)

Work Location: In person

Quick apply

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