It service desk analyst Jobs

Service Desk Analyst -Level 1
Buchanan Technologies —Brampton, ON
- $30–$36 an hour
- Temporary
- Azure
- Customer service
- Research
Quick apply
IT Service Desk Analyst
Metro Supply Chain —Mississauga, ON
- $68,000–$70,000 a year
- Full-time
- Customer service
- Windows
- Analysis skills
- Disability insurance
- Dental care
Quick apply
IT Operations Analyst
Jonas Software —Remote
- Full-time
- Remote
- IT
- Communication skills
1d
IT Service Desk Analyst (Level 1)
The Central Group Ltd. —Mississauga, ON
- $60,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer Science
- Heavy lifting
IT Support Analyst
Third Octet —Mississauga, ON
- $40,000–$55,000 a year
- Weekends as needed
- Remote
- Customer service
- Associate's degree
- Dental care
- Vision care
Quick apply
7d
Onsite Service Desk Analyst - Contract
Compugen Inc —Toronto, ON
- $33–$35 an hour
- Contract
- Computer science
- Computer Science
- Customer service
1d
IT Service Delivery Analyst
goeasy —Mississauga, ON
- $82,500–$88,000 a year
- On call
- Computer science
- Computer Science
- Engineering
- Tuition reimbursement
Quick apply
Help Desk Analyst
Shawnigan Lake School —Shawnigan Lake, BC
- $50,000–$67,275 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Dental care
- Paid time off
Quick apply
User Support Technician
Youness Canada Immigration —Camrose, AB
- $36 an hour
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
Service Coordinator & Support Technician
Stratum Systems —Abbotsford, BC
- $23–$26 an hour
- Weekends as needed
- Hybrid work
- Azure
- Microsoft Outlook
- In-person
- Disability insurance
- Dental care
Quick apply
3d
IT Supervisor
Happy Planet Foods —Burnaby, BC
- Full-time
- Windows
- Supervising experience
- Bachelor's
Quick apply
IT Support Analyst
360°kids —Markham, ON
- $55,000–$59,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
Quick apply
IT Support Analyst
Specsavers —Mississauga, ON
- $55,000–$65,000 a year
- Weekends as needed
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Profit sharing
- Dental care
7d
SERVICE DESK ANALYST L3
Wipro Limited —Mississauga, ON
- Azure
- Microsoft Outlook
- Windows
IT Service Delivery Analyst
Canadian Nuclear Laboratories —Chalk River, ON
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
12d
IT Service Desk Analyst - Network/Security
Quicktech —Surrey, BC
- $70,000–$90,000 a year
- Full-time
- Azure
- AWS
- Organizational skills
Quick apply
IT Helpdesk Support
H.H. Angus and Associates Limited —Vancouver, BC
- $55,000–$65,000 a year
- Hybrid work
- IT
- In-person
- Communication skills
IT Support Specialist
360°kids —Markham, ON
- $57,832–$65,350 a year
- Full-time
- Azure
- Customer service
- Analysis skills
Quick apply
7d
Service Desk Analyst 2
Beem Credit Union —Burnaby, BC
- $69,500–$81,800 a year
- Hybrid work
- Azure
- Computer Science
- Customer service
- Disability insurance
- Dental care
IT Service Desk Analyst-Full-Time-Downsview
Serco North America —Downsview, ON
- $55,000–$62,000 a year
- Part-time
- Computer Science
- Bachelor's
- Computer networking
2d

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Service Desk Analyst -Level 1

Buchanan Technologies -
Brampton, ON

Quick apply

Job details

Temporary | Fixed term contract
$30–$36 an hour

Qualifications

Authentication
ITIL Certification
Azure
Operating systems
Customer service
iOS
Research
Windows
ITIL
VMWare
College diploma
Communication skills

Full job description

Service Desk Analyst
12 months contract
Onsite, Brampton
Willing to work on a rotating shift for 8 hrs. between the hours of 5 AM-12AM
$30-$36 per hr.

Job Summary

Responsibilities

Responds to all reports of technology incidents, service requests, and how-to inquiries via phone, email, walk-in, IM, and the IT Self Service Portal in a prompt, efficient, professional and courteous manner.
Records, tracks, and updates all incidents, service requests (catalog items), and how-to inquiries and coordinates with vendors to create tickets via phone, email, or web, ensuring adherence to incident and request management procedures.
Provide first-level support for client hardware, virtual machines, software, multi-factor authentication tools, USB encrypted keys, mobile devices (e.g., smartphones, tablets), & VDI infrastructure and escalate complex issues, serving as a liaison between different support levels.
Provides follow-ups and status updates to members and internal ITS personnel on incidents, service requests, and escalated issues.
Monitors system performance, reports and records outages or service degradations, and initiates major incident and problem tickets as needed.
Keeps members informed about new procedures, maintenance windows, IT advisories, and other important updates to ensure smooth operations.
Manages onboarding and offboarding processes by creating, modifying, and deactivating user accounts, permissions, and access across various internal and external systems.
Maintains and administers email accounts, calendars, shared mailboxes, and distribution groups to ensure seamless communication and access control.
Creates, updates, and formats Service Desk documentation in the Knowledge Base.
Analyzes Service Desk processes to identify and recommend improvements for service efficiency.
Analyzes, releases or escalates suspicious emails to ensure compliance with cybersecurity protocols.
Performs additional duties as assigned.

Qualifications

Education / Knowledge

A Community College Diploma in a computer-related discipline or equivalent, or an equivalent combination of education and experience. ITIL Foundation and above certifications an asset.

Experience

A minimum of two (2) years related experience required.
Demonstrated knowledge of current desktop operating systems such as Windows, Mac, OS, iOS, iPadOS.
Demonstrated knowledge of supporting virtual infrastructure such as VMware.
Demonstrated knowledge of supporting on-premises and cloud-based Azure AD.
Demonstrated knowledge of supporting MDM platforms such as Workspace One.
Demonstrated knowledge of supporting two-factor authentication and identity providers.
Demonstrated knowledge in supporting clients using remote tools.
Demonstrated knowledge in managing key processes in an IT organization, e.g. Service Delivery, Users Management, Change, Incident and Problem Management, and IT Infrastructure Library (ITIL).
Demonstrated written communication skills.
Demonstrated analytical, research and problem-solving skills.
Demonstrated ability to extract relevant information from customers.
Effective oral communication and interpersonal skills.
Excellent customer service skills.

Job Type: Fixed term contract

Pay: $30.00-$36.00 per hour

Work Location: In person

Quick apply

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