Job agents needed! Jobs

Customer Care Agent
Grand & Toy —Moncton, NB
- $45,000–$55,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Communication skills
- Dental care
- Tuition reimbursement
Quick apply
Customer Care Agent
Grand & Toy —Calgary, AB
- $45,000–$55,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Communication skills
- Dental care
- Tuition reimbursement
Quick apply
Property Rental Advisor - High end condos (Ottawa)
Collection Équinoxe- The Metcalfe —Ottawa, ON
- From $25 an hour
- Part-time
- Bilingual
- Sales
- English
- Disability insurance
- Paid time off
Quick apply
NURSE PRACTITIONER (YWHO)
TNO – THE NEIGHBOURHOOD ORGANIZATION —Toronto, ON
- $53,928–$64,828 a year
- Part-time
- Nursing
- Doctoral degree
- Public speaking
Quick apply
Housekeeper
Backeddy Resort and Marina (Egmont, BC) —Sunshine Coast, BC
- $20–$22 an hour
- Part-time
- Bar
- High school diploma or GED
- In-person
Quick apply
Guest Service Agent
Beach Club Resort by Bellstar Hotels & Resorts —Parksville, BC
- From $21.20 an hour
- Weekends as needed
- Hospitality
- Customer service
- English
- Store discount
- Dental care
Quick apply
Real Estate Agent
Michael St. Jean Realty —Ancaster, ON
- From $100,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Presentation skills
- In-person
- Work from home
- Flexible schedule
Quick apply
Mortgage Agent - Team Member
Nuborrow —Vaughan, ON
- Up to $200,000 a year
- Full-time
- Sales
- Customer service
- English
- Wellness program
- COVID-19 protective measures
Quick apply
Fleet Agent
Communauto —Edmonton, AB
- $20.90 an hour
- Full-time
- Microsoft Outlook
- English
- Microsoft Office
- Dental care
- Employee assistance program
Housekeeping Room Attendant
Quality Inn & Suites by Choice —Sydney, NS
- $16.75 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply
12d
Bilingual Customer Experience Specialist
Canadian Appliance Source —North York, ON
- $20–$23 an hour
- Full-time
- Bilingual
- Google Suite
- Customer service
- Disability insurance
- Dental care
Quick apply
Bilingual Customer Service Representative
Lawson Products —Mississauga, ON
- $20.00–$23.87 an hour
- Full-time
- Hybrid work
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
4d
Real Estate Agent
Michael St. Jean Realty —St. Catharines, ON
- From $100,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Presentation skills
- In-person
- Work from home
- Flexible schedule
Quick apply
Building Manager
Devon Properties Ltd. —Victoria, BC
- $55,000–$60,000 a year
- Full-time
- Customer service
- Microsoft Office
- Plumbing
- Paid time off
Quick apply
12d
Mortgage Agent
True North Mortgage —Bedford, NS
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Flexible schedule
Quick apply
Real Estate Agent
Michael St. Jean Realty —Waterloo, ON
- From $100,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Presentation skills
- In-person
- Work from home
- Flexible schedule
Quick apply
Front Desk Agent
Helmcken Falls Holiday Resort —Clearwater, BC
- $3,500–$4,200 a month
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Flexible schedule
Quick apply
2d
Front Desk Agent
Gravity Haus —Revelstoke, BC
- $18.70–$20.00 an hour
- Part-time
- Bilingual
- Hospitality
- Spanish
Quick apply
Senior Specialist, Large Complex & Specialty Claims
Definity Financial Corporation —Toronto, ON
- $73,500–$123,500 a year
- Full-time
- Hybrid work
- Bachelor's
- Communication skills
- Tuition reimbursement
- Paid time off
10d
Team Lead - Jack's Car Spa
Jack's Car Spa —Bedford, NS
- From $18.95 an hour
- Weekends as needed
- Customer service
- English
- High school diploma or GED
- Dental care
- Employee assistance program
Quick apply

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Customer Care Agent

Grand & Toy -
Moncton, NB

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Job details

Full-time
$45,000–$55,000 a year

Qualifications

Bilingual
French
English
Communication skills

Full job description

Who We Are

At Grand & Toy, we're more than just a supplier – we're a trusted partner to businesses across Canada. With over a century of experience, we've built a legacy of delivering innovative solutions in office supplies, furniture, technology, cleaning products, and facility management. We strive to empower organizations by simplifying procurement, streamlining operations, and providing tailored solutions that drive success. We pride ourselves on exceptional service, sustainable practices, and creating value for businesses of all sizes.

As a leader in the industry, we're committed to fostering strong relationships, reducing costs, and helping our clients build smarter workplaces. Internally, that means building strong, respectful relationships with our people and our partners, too.

About the Role

As a Customer Care Agent at Grand & Toy, you’ll be a key voice for our business customers across Canada, ensuring every interaction is professional, accurate, and easy.

You’ll work within a hybrid support model (Canadian‑based and offshore teams), handling a mix of order inquiries, returns, delivery issues, and product questions across phone, email, and chat.

Reporting to the Manager of Customer Care, you’ll play a critical role in delighting our customers, supporting account growth, and reinforcing our reputation for exceptional service, while helping us continuously elevate how we serve our customers.

Key Responsibilities

Support customers & resolve issues - Respond to customer inquiries across phone, email, and chat, providing accurate information and resolving issues while delivering a professional, positive experience.
Manage orders & transactions - Process orders, changes, returns, and related transactions with a high level of accuracy, proactively monitoring status and communicating updates as needed.
Be a trusted customer partner - Build strong relationships by offering timely, knowledgeable, and solution‑oriented support that drives customer satisfaction and loyalty.
Collaborate to get things done - Work closely with Sales, Supply Chain, Operations, Pricing, Merchandising, Inventory Management and offshore teams to resolve service issues and ensure a seamless customer experience.
Drive continuous improvement - Share customer feedback and recurring issues, and stay current on products, services, and systems to help improve our processes and overall customer experience.

Who You Are

Fully Bilingual – Able to provide excellent customer care fluently in both English and French
Customer‑First Mindset – You genuinely care about solving problems and creating a great experience for customers, even when situations are challenging or complex.
Strong Communicator – You’re clear, professional, and confident in your written and verbal communication, and comfortable supporting customers over phone, email, and chat.
Detail‑Oriented & Accurate – You work carefully within systems and processes, with a strong focus on accuracy when entering orders, processing returns, and documenting interactions.
Problem Solver – You use sound judgment to assess situations, ask good questions, and identify practical solutions that balance customer needs and business realities.
Collaborative Team Player – You build positive working relationships with teammates and cross‑functional partners, and you’re comfortable working in a hybrid onshore/offshore environment.
Adaptable & Curious – You’re comfortable working in a fast‑paced environment, learning new systems, and adapting as customer needs and priorities evolve.

What Grand & Toy Offers

At Grand & Toy, we're committed to helping you thrive, professionally, financially, and personally. As part of our team, you'll enjoy a rewarding career with strong support and meaningful opportunities to grow.

Here’s what Grand & Toy offers:

Competitive Compensation – With a hiring range btween $45,000 - $55,000 reflecting your skills and experience, with future growth potential.
Comprehensive Benefits Package – Health, dental, vision, and wellness programs to support you and your family.
Retirement Savings Support – Matching RRSP contributions through a flexible retirement savings plan.
Learning & Development – Access to tuition reimbursement, training, tools, and resources to help you build your skills and advance your career.
Career Advancement – Opportunities for growth and promotion within a proudly Canadian company.
Exclusive Perks – Associate and corporate discounts, plus rewards programs in eligible roles.

Ready to Apply?

Join Grand & Toy as a Customer Care Agent and help us deliver an exceptional experience to businesses across Canada, while building a career with a company that values your skills, supports your growth, and recognizes your impact.

We are committed to providing accommodations for persons with disabilities. If you require accommodation during the recruitment process or in the workplace, we will work with you to meet your needs.

Our recruitment team uses AI tools to help source candidates, but all screening and selection decisions are made by humans. Only those selected for an interview will be contacted.

Quick apply

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