As a Tier 2 IT Engineer, you will be responsible for providing technical support to clients, system implementation, and management of IT networks. You will be expected to work autonomously on tier-2 level tasks.
- Providing top-tier customer service to clients.
- Testing and evaluating new systems and software.
- Client communication & task management.
- Documenting support activities and maintaining accurate records.
- Role is in-person in Abbotsford office servicing clients in the Fraser Valley.
- Role is full time, though there may be opportunity for part-time as well.
Compensation
- Compensation: $50-70k depending on abilities and fulfillment of the rest of this job description
- PHSP health plan to be allocated as you see fit
- Day-off for your birthday
- Two weeks vacation in first year, Three weeks vacation in second year, Four weeks vacation in fifth year
Experience
To be successful in this role, you should have:
- A degree in computing or demonstrable equivalent ability
- Around 3 years of experience in a related role or demonstrable equivalent ability
- Excellent problem-solving skills
- Eagerness to learn and solve challenges with a growth mindset
- Strong communication skills
- Ability to explain technical situations to clients in plain English, and share the relevant factors and consequences so they can make informed decisions
- Strong rapport with clients
- A reliable and presentable vehicle and a license to drive it
- Ability to lift 50 lbs
- Ability to pass a criminal record check
- If you can’t, but your record is non-violent and you’re transparent and honest, let’s chat
- Professional written and oral English fluency
Skills & Technologies
The more of these technologies and systems you’re proficient with, the better. You will have opportunities to learn the systems you aren’t already familiar with.
- Windows Server and its functions such as Active Directory, Group Policy, File Services, Remote Desktop, Printer Server, etc.
- Linux servers including CLI interfaces. Mostly, we use Debian or Ubuntu
- Windows and Mac workstations
- Microsoft 365, Intune, Teams, Defender, and Azure
- SQL Servers including Microsoft SQL, MySQL, Postgres, and the SQL language
- Storage systems such as Synology, QNAP, iSCSI, NFS, hyperconvergence, SANs
- Exchange Server (just kidding)
- Email technologies including SMTP, SPF, DKIM, DMARC, Encryption
- Google Workspace
- Virtualization technologies such as Hyper-V and Proxmox but not ESXi (RIP)
- Scripting with Powershell, or bash
- Remote connection tools such as Screenconnect, SSH, RDP, Splashtop, VNC
- Cybsecurity protections including EDR, DNS Filtering, IPS, DLP, etc.
- Backup solutions such as Acronis, Cove, Altaro, Backblaze
- Terminating RJ45 keystones & ends, wiring patch panels, tracing and labeling wires
- Retro Encabulators such as the one made by Rockwell
- Networking ecosystems including Fortinet, Unifi, PFSense, OPNSense, Microtik
- Networking protocols and systems such as TCP/UDP, IP, DNS, DHCP, VPN, ZTNA, OSPF, SSL, RFC2549, etc.
- Telephony systems including SIP, Asterisk, or 3CX
- Printers and scanners including scan-to-email, scan-to-cloud, defenestration because printers are the worst
- MSP platforms including PSAs, RMMs, MDMs, Documentation, etc.
- Sledgehammers and light explosives for secure deprecation of particularly frustrating printers
Capabilities
The more of these things you can do, the better:
- Troubleshoot all workstation technical issues
- Troubleshoot nearly-all single-site network issues
- Troubleshoot most server technical issues
- Troubleshoot some campus or multi-site network issues
- Troubleshoot some distributed or cluster server issues
- Rap the full theme song to the Fresh Prince of Bel-Air
- Set up a new basic business network with device connectivity, on-prem Windows server, 365, and security
- Prevent and respond to viruses, ransomware, and other cybsecurity breaches
- Configuring and manage Microsoft Office 365, Azure, Entra ID, Intune, Google Workspace
- Migrate businesses from Google Workspace to Office 365 or vice versa
- Build and test a PC from scratch. Even better if you can build a server too. More RGB, more better.
- Integrate, configure, and provision SAAS and line-of-business apps for clients
- Configuring and managing hypervisors and related networking
- Hit an HP Laserjet from 100 yards with 3x optics and a 5km/h crosswind.
- Writing PowerShell or bash scripts to automate tasks or process data.
- (Fine to use AI as long as you can proofread/correct the output)
- Explain technical options to clients in a way that empowers them to make an informed decision for their business
- Configuring and managing backup and disaster recovery solutions. Write Disaster Recovery Plans
- Install Windows 11 without using a Microsoft account
- Produce good documentation both for internal use and for clients
- Teach and mentor junior staff
Related job titles: systems administrator, sysadmin, systems engineer, network engineer, IT engineer, IT support, IT Helpdesk, BOFH, IT Technician,
Job Types: Full-time, Permanent
Pay: $55,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Extended health care
- Mileage reimbursement
- On-site parking
- Paid time off
Application question(s):
- Do you reside in the Fraser Valley, or do you already have firm plans to move there?
- Do you have a drivers license and a reliable vehicle with at least 4 wheels?
Experience:
Work Location: In person
