Description
The Information Technologies is currently seeking a Full-time Regular Network Operations Analyst.
We are seeking an experienced Network Operations Analyst to join our Network Services team, with a focus on operational duties for our Firewall and F5 infrastructure. There is a high volume of work, in a complex environment, requiring intricate problem-solving skills. The position demands the management of competing interests, working in ambiguity, continuous change, and shifting priorities. Regular skill upgrades and knowledge of departmental processes are essential. Responsibilities include managing project tasks, maintaining documentation, ensuring system maintenance, and adhering to all University IT policies, security protocols, and confidentiality guidelines. Assist in the creation, testing, and ongoing improvements to business continuity and disaster recovery practices. Experience with SD-WAN is advantageous.
Summary of Key Responsibilities (job functions include but are not limited to):
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Continuously enhance skills and knowledge.
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Provide accurate technical advice, solutions, and support.
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Ensure timely resolution of technical issues.
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Adhere to standard procedures and IT policies.
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Demonstrate advanced troubleshooting skills.
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Communicate clearly and effectively orally and in writing.
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Actively listen and effectively communicate in individual or group settings.
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Keep colleagues and stakeholders informed of service events and projects, without prompting.
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Prepare clear and concise reports and documentation.
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Accurately document service events and activities.
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Develop IT service metrics and identify opportunities for process improvement.
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Ensure regular attendance and timely reporting for shifts.
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Collaborate with the IT group and clients.
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Align actions with the organization's strategic direction, ethics, and standards.
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Maintain a clean and tidy work environment.
Qualifications / Requirements:
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Bachelor's degree in Computer Science, Information Technology, or a related field.
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Minimum of 3 years of experience in network operations and administration, with a focus on Fortinet firewalls and F5 infrastructure.
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Minimum Fortinet NSE 4 or equivalent certification.
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Extensive experience in configuring and managing Fortinet FortiGate firewalls, FortiManager, and FortiAnalyzer.
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F5 BIG-IP configuration experience.
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Verifiable proficiency in administering F5 BIG-IP infrastructure.
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Experience with DNS, Linux, and Wireshark.
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SD-WAN experience advantageous.
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CCNA or equivalent network certification preferred; Solid understanding of networking protocols, routing, and switching.
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Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
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Experience with ServiceNow ticketing and change management preferred.
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Strong organizational skills with the ability to prioritize tasks and meet deadlines.
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Exceptional customer service skills.
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Capability to convey technical information to non-technical clients.
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Proficiency in providing remote and in-person support.
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Advanced analytical and problem-solving skills.
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Capacity to perform physical tasks such as equipment installation and removal.
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Experience in a public sector environment is advantageous.
Application Deadline: July 14, 2026
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is part of the AUPE bargaining unit, and falls under the Technical Phase Job Family, Phase 2.
For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.
About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People & Culture ([email protected]).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.
