Operations support manager Jobs

General Manager - Operations
Total Communication Services Inc. —Calgary, AB
- $120,000 a year
- Full-time
- Management
- English
- High school diploma or GED
- Dental care
Quick apply
Credit Manager
Confidential —Remote
- From $100,000 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Finance
- Dental care
- Paid time off
Quick apply
5d
Manager / Sr. Manager, Technical Delivery Management
Shift Paradigm —Remote
- $127,000–$155,000 a year
- Full-time
- Remote
- Salesforce
- Leadership
- Marketing
- Disability insurance
- Dental care
Quick apply
10d
Senior Manager, Client Operations & Support
Berkeley Payment Solutions Inc. —Remote
- $75,000–$100,000 a month
- Remote
- Management
Quick apply
Regional Operations Manager
Rincón Bahiense —Toronto, ON
- $10,000–$13,500 a month
- Full-time
- Sales
- Business development
- Supervising experience
Quick apply
2d
EverHealth - Senior Manager of Support (L1) (Remote, Canada)
EverCommerce —Remote
- $110,000–$124,000 a year
- Remote
- Computer Science
- Bachelor's
- Travel
- Employee stock purchase plan
Manager, Critical Infrastructure Operations, NA
Vantage Data Centers Canada Management, LP —Pointe-Claire, QC
- Full-time
- Bilingual
- Management
- Customer service
- Paid time off
Quick apply
Operations & Sales Manager - Hydrovac Division
Confidential —Vaughan, ON
- From $120,000 a year
- Full-time
- Construction
- In-person
- Business
- Disability insurance
- Dental care
Quick apply
14d
Executive Director (ED) - Full Time (FT) - Athabasca
Extendicare —Athabasca, AB
- Full-time
- Management
- Marketing
- Bachelor's
Quick apply
14d
Business Development & Sales Manager (2+ Years of Sales Experience)
Webster Street Hearing Boutique —Kentville, NS
- $23–$28 an hour
- Part-time
- Sales
- Social media management
- Inventory management
Quick apply
11d
Assistant Maintenance Manager
Decore Hotels —Jasper, AB
- $22–$26 an hour
- Overtime
- Carpentry
- Hospitality
- Maintenance
- Store discount
- Dental care
Quick apply
General Manager - Machine Shop
Confidential —Greater Napanee, ON
- $95,000–$115,000 a year
- Full-time
- Management
- Customer service
- Engineering
- Disability insurance
- Employee assistance program
Quick apply
13d
Licensed Mechanic (Truck & Coach - 310T) (revised)
City of Ottawa —Ottawa, ON
- $48.77 an hour
- Overtime
- Schematics
- English
- Analysis skills
- Employee assistance program
Experienced Building Manager
Confidential —Duncan, BC
- $70,000–$75,000 a year
- Sales
- Customer service
- Administrative experience
Quick apply
Pharmacy Manager
LMC Diabetes and Endocrinology —London, ON
- $90,000–$120,000 a year
- Full-time
- First Aid Certification
- In-person
- Leadership
- Store discount
- Disability insurance
Quick apply
5d
Manager. Harm Reduction Service
AIDS New Brunswick —Miramichi, NB
- $45,000–$47,000 a year
- Full-time
- Bilingual
- Nursing
- Word processing
- Disability insurance
- Dental care
Quick apply
Senior Electrical Engineer / EIC Manager
Thermo Design Engineering Ltd —Edmonton, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Corporate Health and Safety Manager
Ray-Mont Logistics —Montréal, QC
- Full-time
- Leadership
- Communication skills
- Employee assistance program
Quick apply
Senior Manager Mechanical
CPKC —Moose Jaw, SK
- Weekends as needed
- High school diploma or GED
- Travel
Life Cycle and Materiel Manager – Naval Architecture Specialist
Thales —Dartmouth, NS
- $95,000–$130,000 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Project management
- Designated paid holidays
- Disability insurance

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General Manager - Operations

Total Communication Services Inc.
Calgary, AB

Quick apply

Job details

Permanent | Full-time
$120,000 a year

Qualifications

ConnectWise
Management
English
High school diploma or GED
Continuous improvement
Leadership
Communication skills

Full job description

About TotalComm

TotalComm is a proudly Canadian, Indigenous owned managed technology company serving businesses nationwide since 1996. We deliver voice, connectivity, structured cabling, and physical security solutions with a strong focus on relationships, service quality, and long-term partnerships.

We are entering a stage of rapid growth, and we’re investing in leadership to ensure our operations, teams, and customer experience scale the right way.

Role Overview

The General Manager is a newly created leadership role responsible for the overall performance, alignment, and operational maturity of TotalComm’s Sales, Customer Care, and Support teams.

Reporting directly to ownership, the General Manager is a leader of people, process, and execution, translating business plans into daily action, strengthening collaboration across teams, and ensuring the organization is positioned to support rapid, sustainable growth.

This is a leader-only role, focused on enabling teams to succeed through clarity, accountability, and strong leadership. Technical fluency is an asset, but success in this role is driven by people leadership, operational discipline, and execution excellence.

Key Responsibilities

Leadership & Culture

Serve as the primary people leader for Sales, Customer Care, and Support teams.
Build a people-first, high-accountability culture rooted in trust, clarity, and collaboration.
Coach, mentor, and support managers and team members to reach their full potential.
Set clear expectations and maintain consistent performance management.
Drive team engagement, alignment, and ownership through visible, hands-on leadership.

Operational Execution & Business Management

Translate ownership direction and business plans into clear, executable priorities.
Own day-to-day operations across customer-facing and revenue-generating teams.
Identify gaps, inefficiencies, or friction and implement practical process improvements.
Act as the escalation point for complex internal or customer issues.
Ensure the organization operates smoothly, efficiently, and consistently.

Sales Leadership & Enablement

Lead and support the sales team to achieve revenue and growth targets.
Ensure consistent use of a structured, repeatable sales process.
Maintain visibility and accountability around pipeline health and forecasting.
Strengthen collaboration between Sales, Customer Care, and Support to ensure seamless customer transitions.

Customer Experience & Support Oversight

Champion a customer-first mindset across all teams.
Ensure support and customer care teams deliver timely, high-quality service.
Monitor service performance, response times, and customer experience metrics.
Drive continuous improvement in service delivery and customer communication.

Process, Systems & Accountability

Create, document, and enforce standard operating procedures.
Track KPIs and operational metrics to support performance and decision-making.
Build structure and discipline without unnecessary complexity.
Support scalability by ensuring processes are repeatable, clear, and resilient.

Qualifications & Experience

5+ years of leadership experience in operations, general management, or multi-team leadership roles.
Proven success leading both sales and service-oriented teams.
Strong people leadership skills with a coaching and development mindset.
Experience improving operational maturity in a growing organization.
Comfort operating between strategy and execution.
Technically fluent; telecom or technology experience is an asset.
Excellent communication, organization, and follow-through.
Experience with CRM/PSA platforms such as ConnectWise is beneficial.
Willingness to travel occasionally within Canada to support distributed teams.

What Success Looks Like

Teams are aligned, engaged, and accountable.
Growth is supported by strong execution and operational discipline.
Sales, Customer Care, and Support function as one cohesive organization.
Customers experience consistent, high-quality service.
Ownership can focus on strategy, confident that execution is handled.
The business scales without sacrificing culture or customer experience.

Pay: $120,000.00 per year

Benefits:

Dental care
On-site parking

Ability to commute/relocate:

Calgary, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

Given the leadership scope and growth objectives of this General Manager position, what are your annual salary expectations to take on this level of responsibility?

Education:

Secondary School (preferred)

Experience:

Management: 5 years (required)

Language:

Fluent English (required)

Location:

Calgary, AB (required)

Willingness to travel:

25% (required)

Work Location: In person

Quick apply

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Manager, Critical Infrastructure Operations, NA

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General Manager - Machine Shop

Licensed Mechanic (Truck & Coach - 310T) (revised)

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