We Are:
The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients' transformation journey. Powered by more than 255,000 people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.
Stronger together!
The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients' business problems leveraging innovation, intelligence, industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.
The value for our clients and our people. For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.
For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world's most complex client challenges.
You Are:
An experienced SAP SuccessFactors professional with deep expertise in Employee Central (EC) who brings strong technical configuration skills and a proven ability to lead L2/L3 support and enhancement delivery. You are comfortable guiding teams, resolving complex system and integration issues, partnering with cross-functional stakeholders to drive stability and continuous improvement.
The Work:
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Lead day-to-day L2/L3 support for SAP SuccessFactors Employee Central (EC) and related modules
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Triage, troubleshoot, and resolve incidents and service requests within SLA
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Support key EC areas including workflows, role-based permissions (RBP), position and organizational management, job and personal information, time off, and alerts/notifications
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Configure and deliver enhancements using business rules, MDF objects, and data models
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Gather requirements and manage changes across Dev, Test, and Prod environments
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Monitor and troubleshoot integrations using SAP Integration Suite (CPI), APIs, and SFTP jobs
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Provide clear communication, status updates, and root cause analysis to stakeholders
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Lead and mentor team members while driving adherence to ITIL processes and continuous improvement
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This role requires to be in the local office 3 days per week. Preferred location: Montreal, Canada
Here's what you need:
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Minimum of 2+ years of experience in SAP SuccessFactors, with strong hands-on expertise in Employee Central
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SAP SuccessFactors certification in EC is mandatory
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Minimum of 1-2 years of experience in a Team Lead or senior specialist role, supporting or leading L2/L3 operations
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Bachelor's degree or equivalent (minimum 12 years' work experience).
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Experience working in an ITIL-based support model (Incident, Problem, Change, Knowledge Management)
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Strong analytical, problem-solving, and communications
Bilingual English/ French is required
English is required for this position as this role will be aligned to multi-national teams where English is the common language across our Global Enterprise. Due to the significant high volume of interactions with these English-speaking multi-national teams, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement
Bonus points if:
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Exposure to HR system integrations (Payroll, IAM/Active Directory, Benefits, analytics platform)
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SAP SuccessFactors certification(s)
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Experience supporting global HR systems and compliance standards
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here.
Role Location Hourly Salary Range
British Columbia/Ontario $27.16 to $51.20
