Description
Job Title: Area Supervisor Warehouse - Retail Operations
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:· Comprehensive extended health care plans for full-time Team Members
- Company-Paid Life and AD&D Insurance
- A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
- Paid time off from work for leisure or other hobbies
- A range of mental health services to assist you in managing daily life
What you’ll be working on:
Accountable for the overall management & oversight of the day-to-day production workflow of assigned production area within the warehouse processing center. Directs and supervises the work of team supports and production team members. The Area Supervisor, Warehouse is guided by the Savers Vision and Core Values. Reports to the Operations Manager, Warehouse.
Essential Job Functions:
Consistent Processing Performance:
- Supervises the production workflow techniques, efficiencies, standards, and productive work pace in assigned production areas ensuring all sellable items are processed and processing targets are met.
- Conducts quality control checks to ensure accuracy of sorting/grading/pricing, high standards of condition of merchandise, and full merchandise utilization. Course corrects as required.
- Identifies non-performance and conducts analysis to clearly understand root cause of issues. Applies key learnings to achieve better results.
- Works productively, side-by-side with team supports and team members, through hands-on involvement with sorting/grading/pricing and tagging, role modeling proper techniques and pace of work. Ensures team members are working effectively and efficiently.
- Works closely with Operations Manager to ensure proper and consistent flow of the product throughout the processing system.
- Informs Operations Manager CPC of merchandise supply requirements and merchandise quality issues.
- Ensures the Savers recycling program is fully leveraged to reduce landfill and allow for further reuse of un-saleable items.
- Informs the Operations Manager if machinery/equipment is not in good working order.
Supervision:
- Informs team members of operating plan targets, work assignments and progress against targets. Tracks and measures progress to targets.
- Regularly observes, interacts, trains, and coaches team members. Provides recognition and candid feedback about performance and behaviors. Communicates performance observations to area manager.
- Assists in the development of high potential team members for management positions through on- the-job, guided work.
- Role models and maintains a respectful, values-driven workplace that adheres to all Savers’ Policies and Procedures.
- May be assigned to be acting Operations Manager in-charge.
Safety & Loss Prevention:
- Maintains a safe work environment through education, consistent follow up, ensuring policies and procedures are in adherence, and supporting the Joint Health and Safety Committee (JHSC).
- Protects company assets and information by ensuring their safe handling, security, and integrity.
- Proactively promotes loss prevention awareness by upholding procedures and ensuring policies are in place.
- Communicates safety and loss prevention issues to Operations Manager Warehouse.
Required Knowledge, Skills and Abilities:
- Mathematical skills.
- Ability to learn and manage the processing system to ensure consistent flow.
- Ability to communicate well in both verbal and written forms.
- Ability to observe, assess and coach the work of others.
- Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
- Ability to reason, make decisions, and use independent judgment in various situations.
Minimum Required Education, Training and Experience:
- High School diploma; Post- Secondary degree/diploma preferred.
- Sales floor supervisor, retail management or industrial management experience.
- Mathematical skills.
- Ability to communicate well in both verbal and written forms.
- Ability to observe, assess and coach the work of others.
- Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
- Ability to reason, make decisions, and use independent judgment in various situations.
- Must possess/obtain a forklift trainer certificate.
Physical Requirements:
- Must be able to frequently lift and carry products weighing less than 5 lbs. Will occasionally need to lift and carry products weighing up to 50 lbs. Occasional pushing and pulling of carts and other conveyance weighing 50 to 250 pounds using 4 – 10 lbs. of force.
- Frequent reaching out in various levels/directions to inspect/handle merchandise, validate work processes, train/coach/counsel the team.
- Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms, merchandise & pricing inspection.
- Continuous standing, frequent walking and stair climbing, stooping, bending, and twisting and occasional kneeling needed to handle &/or inspect merchandise, validate work processes, train/coach/counsel the team.
- Frequently required to read written & electronic documents and product labels.
- Continuously exposed to hazardous machinery (compactor, baler, forklift, conveyors, robots), solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations.
- Able and willing to safely, cautiously, and efficiently navigate work environment that may include large industrial machinery, heavy equipment and product, elevated and uneven surfaces, and heights, and moving forklifts.
Key Performance Indicators:
- Sales
- Item Put Out & Volume
- Consistent processing system flow
- Product Utilization
- Sorting, Grading, & Pricing Accuracy
- Controllable Expenses
- Team Member Engagement
Tools and Equipment Used:
- Laptop/desk computer/tablet, printer, fax, copier
- Mobile phone
- Swiftach Guns
- Ticketing Machine
- Conveyors
- Rolling merchandise carts and bins, crates and gaylords
- Compactor & Baler
- Software (MS Office, BI, Intranet, Internet, etc.)
FLSA: Hourly
Travel: Will periodically need to drive to meetings or other stores for business purposes.
Location: 600 Barlow Square SE #140, Calgary, AB T2C 5T7
