Job ID: 10042
Employment Type: Existing Role
Working Business Language: English. This role is considered a head-office role and will be required to communicate with internal and external stakeholders across Canada where the primary business language for this role is English. As such, the successful candidate must be fully proficient in English.
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $80,000 - $115,000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Quebec City, QC, Moncton, NB; Dartmouth; NS.
The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers. To learn more visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Working under minimal supervision, this job contributes to Wawanesa success by maintaining, supporting and enhancing business systems and applications – with a strong emphasis on contact center, telephony, and cloud based solutions. The role plays a critical part in ensuring platform stability, operational resilience, and continuous improvement, while supporting ongoing modernization, automation, and AI enabled capabilities across multiple lines of business.
Job Responsibilities
- Design, develop, and test software.
- Prepare technical specifications from requirements.
- Ensure successful completion of developer assignments by estimating and tracking progress of assigned work.
- Maintain the operation of business systems and applications.
- Diagnose, troubleshoot, and resolve application incidents.
- Participate in planning activities.
- Create and update relevant documentation.
- Improve upon and ensure the adherence to the established practices, processes, and guidelines.
- Keep current with relevant technologies.
- Mentor other Application Developers.
- Support on call operational rotations and contribute to timely service restoration.
- Perform other duties as assigned.
- Completion of Post-secondary degree or diploma in software development or equivalent experience.
- Two to Six years software development experience using modern programming languages.
- Genesys Cloud platform experience, including system administration and call flow development.
- AWS development experience, including cloud native or serverless components.
- Experience working with relational databases and SQL.
- Experience supporting enterprise grade, highly available platforms in production.
- Source control and automation tooling experience (e.g., Git based workflows, AI assisted development tools).
- Detail oriented with analytical and problem-solving skills to recognize and identify issues and take proper action to resolve them.
- Excellent communication skills, with the ability to communicate in a clear and concise manner with style fitting for the audience and message.
- Strong planning and organizing skills, with the ability to develop and implement plans by prioritizing and multi-tasking.
- Good leadership skills, with the ability to facilitate high team morale by encouraging and coaching team members.
- Effective decision making skills, with the ability to direct team members to achieve goals through clear instruction.
- Experience using software development tools, such as JIRA, Confluence, Source Code Management is considered an asset.
- Certifications in Genesys Cloud, MS Teams Voice and AWS are considered an asset.
- Telco domain knowledge is considered an asset.
Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected].
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.
