Service desk analyst Jobs

Service Desk Analyst -Level 1
Buchanan Technologies —Brampton, ON
- $30–$36 an hour
- Temporary
- Azure
- Customer service
- Research
Quick apply
Help Desk Analyst
Shawnigan Lake School —Shawnigan Lake, BC
- $50,000–$67,275 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Dental care
- Paid time off
Quick apply
Full Time - Calgary Support Analyst
403Tech —Calgary, AB
- $40,000–$50,000 a year
- Full-time
- Computer Science
- Customer service
- English
- Dental care
- Vision care
Quick apply
Programmer Analyst
Spicers Canada —Vaughan, ON
- Weekends as needed
- Computer Science
- ERP systems
- SQL
Quick apply
Bilingual Retail Helpline Analyst
Home Hardware Stores Limited —St. Jacobs, ON
- $52,400–$68,800 a year
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- Customer service
- Disability insurance
- Dental care
Application Developer
Stantec —Edmonton, AB
- $89,200–$137,100 a year
- Temporary
- Oracle
- Customer service
- Java
- Wellness program
- Employee stock purchase plan
Senior Business Analyst for Commodities Technology
BMO Financial Group —Toronto, ON
- $75,900–$141,900 a year
- Full-time
- Microsoft Excel
- Inventory management
- Data analysis skills
- Tuition reimbursement
- Life insurance
ITSM Operations & Process Lead
Ontario Power Generation —Oshawa, ON
- $1,664.34–$2,583.30 a week
- Contract
- Hybrid work
- Bachelor's
- Travel
- Business
Lax Kw'alaams Band
Lax Kw'alaams Band —Lax Kw'alaams, BC
- $43.96 an hour
- Full-time
- Oracle
- English
- AWS
- Dental care
Quick apply
5d
Endpoint Systems Support Analyst
Tangerine Bank —Toronto, ON
- Computer science
- Microsoft Outlook
- Computer Science
- Tuition reimbursement
Staff Software Product Manager
Article —Vancouver, BC
- $180,000–$195,000 a year
- Full-time
- Hybrid work
- Product management
- Agile
- Dental care
- Vision care
Quick apply
3d
IT Analyst
Sustainable Produce Urban Delivery Inc. —Burnaby, BC
- $65,000–$75,000 a year
- Weekends as needed
- Azure
- Windows
- Microsoft Office
- Store discount
- Disability insurance
Quick apply
AVP .NET Senior Developer
Citi —Mississauga, ON
- $94,300–$141,500 a year
- Full-time
- Azure
- Oracle
- Computer Science
1d
Bilingual French IT Service Desk Analyst - Remote
Buchanan Technologies —New Brunswick
- $38,896 a year
- Weekends as needed
- Remote
- Bilingual
- Hospitality
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
3d
Analyst, Solution Management
Canadian National Railway —Edmonton, AB
- Monday to Friday
- Computer Science
- SQL
- Bachelor's
Functional Analyst
Engineers and Geoscientists BC —Burnaby, BC
- $86,500–$96,500 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's
- Scripting
IT Support Analyst - Contract
Compugen Inc —Cambridge, ON
- $20–$30 an hour
- Contract
- Azure
- Microsoft Outlook
- Customer service
Deskside Support Technician- Onsite
Compugen Inc —Toronto, ON
- $41,000–$74,000 a year
- Azure
- Computer Science
- Customer service
IT Service Desk Analyst
Metro Supply Chain —Mississauga, ON
- $68,000–$70,000 a year
- Full-time
- Customer service
- Windows
- Analysis skills
- Disability insurance
- Dental care
Quick apply
12d
IT Service Desk Analyst
Gateway Casinos Corporate Office —Etobicoke, ON
- $53,147 a year
- Full-time
- Microsoft Powerpoint
- Computer science
- Microsoft Excel

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Service Desk Analyst -Level 1

Buchanan Technologies -
Brampton, ON

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Job details

Temporary | Fixed term contract
$30–$36 an hour

Qualifications

Authentication
ITIL Certification
Azure
Operating systems
Customer service
iOS
Research
Windows
ITIL
VMWare
College diploma
Communication skills

Full job description

Service Desk Analyst
12 months contract
Onsite, Brampton
Willing to work on a rotating shift for 8 hrs. between the hours of 5 AM-12AM
$30-$36 per hr.

Job Summary

Responsibilities

Responds to all reports of technology incidents, service requests, and how-to inquiries via phone, email, walk-in, IM, and the IT Self Service Portal in a prompt, efficient, professional and courteous manner.
Records, tracks, and updates all incidents, service requests (catalog items), and how-to inquiries and coordinates with vendors to create tickets via phone, email, or web, ensuring adherence to incident and request management procedures.
Provide first-level support for client hardware, virtual machines, software, multi-factor authentication tools, USB encrypted keys, mobile devices (e.g., smartphones, tablets), & VDI infrastructure and escalate complex issues, serving as a liaison between different support levels.
Provides follow-ups and status updates to members and internal ITS personnel on incidents, service requests, and escalated issues.
Monitors system performance, reports and records outages or service degradations, and initiates major incident and problem tickets as needed.
Keeps members informed about new procedures, maintenance windows, IT advisories, and other important updates to ensure smooth operations.
Manages onboarding and offboarding processes by creating, modifying, and deactivating user accounts, permissions, and access across various internal and external systems.
Maintains and administers email accounts, calendars, shared mailboxes, and distribution groups to ensure seamless communication and access control.
Creates, updates, and formats Service Desk documentation in the Knowledge Base.
Analyzes Service Desk processes to identify and recommend improvements for service efficiency.
Analyzes, releases or escalates suspicious emails to ensure compliance with cybersecurity protocols.
Performs additional duties as assigned.

Qualifications

Education / Knowledge

A Community College Diploma in a computer-related discipline or equivalent, or an equivalent combination of education and experience. ITIL Foundation and above certifications an asset.

Experience

A minimum of two (2) years related experience required.
Demonstrated knowledge of current desktop operating systems such as Windows, Mac, OS, iOS, iPadOS.
Demonstrated knowledge of supporting virtual infrastructure such as VMware.
Demonstrated knowledge of supporting on-premises and cloud-based Azure AD.
Demonstrated knowledge of supporting MDM platforms such as Workspace One.
Demonstrated knowledge of supporting two-factor authentication and identity providers.
Demonstrated knowledge in supporting clients using remote tools.
Demonstrated knowledge in managing key processes in an IT organization, e.g. Service Delivery, Users Management, Change, Incident and Problem Management, and IT Infrastructure Library (ITIL).
Demonstrated written communication skills.
Demonstrated analytical, research and problem-solving skills.
Demonstrated ability to extract relevant information from customers.
Effective oral communication and interpersonal skills.
Excellent customer service skills.

Job Type: Fixed term contract

Pay: $30.00-$36.00 per hour

Work Location: In person

Quick apply

Refine Your Search

Service Desk Analyst -Level 1

Help Desk Analyst

Full Time - Calgary Support Analyst

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ITSM Operations & Process Lead

Lax Kw'alaams Band

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AVP .NET Senior Developer

Bilingual French IT Service Desk Analyst - Remote

Analyst, Solution Management

Functional Analyst

IT Support Analyst - Contract

Deskside Support Technician- Onsite

IT Service Desk Analyst

IT Service Desk Analyst

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