Service dispatcher Jobs

Service Manager & Dispatcher
ISN Canada —Mississauga, ON
- From $80,000 a year
- Overtime
- English
- Organizational skills
- In-person
- Profit sharing
- Wellness program
Quick apply
2d
Part Time Dispatcher / Yard Keeper
Shouldice Trucking —Prescott, ON
- $24 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Dispatcher
GALAXY FREIGHTLINE INC. —Mississauga, ON
- $50,000–$70,000 a year
- Weekends as needed
- Bilingual
- Dry van
- English
Quick apply
9d
Dispatcher - Crane/Heavy equipment/Construction
Pumpcrete/Modern Crane —Acton, ON
- $85,000–$95,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organizational skills
- Dental care
- Paid time off
Quick apply
Dispatcher
Deck It Towing, Heavy Haul & Hotshot —Grande Prairie, AB
- $95,000–$120,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Data entry
Quick apply
Dispatcher
Gear Equipment —Bradford, ON
- $50,000–$55,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
Bilingual Dispatcher
Manitoulin Transport Inc. —Gore Bay, ON
- Weekends as needed
- Bilingual
- English
- Hotel
- Profit sharing
- Tuition reimbursement
Quick apply
Transportation Dispatcher / Planner
Denali Transport Inc. —Regina, SK
- $18.10–$25.00 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Dispatcher
Vertex Resource Group —Alida, SK
- Full-time
- Customer service
- Communication skills
- Disability insurance
- Dental care
Quick apply
Dispatcher
Status Energy LP. —Grande Prairie, AB
- From $95,000 a year
- Full-time
- Analysis skills
- Data entry
- Organizational skills
- Wellness program
- Disability insurance
Quick apply
10d
Client Care Specialist / Dispatcher
Wade Roberts Plumbing Ltd —Saanichton, BC
- $50,000–$58,000 a year
- Full-time
- Customer service
- English
- In-person
- Dental care
- Paid time off
Quick apply
Oilfield Rental Dispatch
Challenger Rig Rentals —Beaverlodge, AB
- $90,000–$110,000 a year
- Full-time
- Data entry
- In-person
- Phone etiquette
- Mileage reimbursement
- Disability insurance
Quick apply
5d
Dispatch Assistant
Akita Equipment and Auto Transport —St. John's, NL
- $55,000–$65,000 a year
- Full-time
- Data entry
- Organizational skills
- In-person
- Dental care
Quick apply
2d
Dispatch Specialist, Over Dimensional Flatbed
Canadian Flatbeds LTD —Milton, ON
- $60,000–$70,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
Quick apply
Trucking Dispatcher
TTR Transport —Oshawa, ON
- $40,000–$48,000 a year
- Full-time
- Customer service
- High school diploma or GED
- Analysis skills
- Dental care
- Vision care
Quick apply
11d
Dispatch Assistant
DIRECT WAY TRANSPORT LTD —Abbotsford, BC
- $23–$27 an hour
- Full-time
- Microsoft Office
- Organizational skills
- In-person
Quick apply
Dispatcher
United Ready Mix Inc. —Concord, ON
- $28–$32 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- High school diploma or GED
Quick apply
Scheduler/Dispatcher
First Wing Poultry Service —Listowel, ON
- $25–$30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Dental care
- Paid time off
Quick apply
4d
Dispatcher
Bruno's Trucking Ltd. —Leduc, AB
- $80,000–$100,000 a year
- Full-time
- Analysis skills
- Data entry
- Typing
Quick apply
13d
Dispatcher
Premier Bulk Systems —Berry Mills, NB
- From $55,000 a year
- Full-time
- Analysis skills
- Data entry
- Computer skills
- Dental care
- Employee assistance program
Quick apply
10d

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Service Manager & Dispatcher

ISN Canada -
Mississauga, ON

Quick apply

Job details

Permanent | Full-time
From $80,000 a year
2 days ago

Qualifications

English
Organizational skills
Communication skills

Full job description

Who We are

Integrated Supply Network (ISN) is one of the largest distributors of automotive tools, equipment, and supplies across Canada, the United Kingdom, and North America. Over the past 25 years, we’ve built a reputation for simplifying processes and making work easier for our customers.

Role Summary

The Service Manager and Dispatcher leads ISN Canada’s Ontario service team, directly managing a team of service technicians and service admins while owning the full cycle of service operations — from dispatching and scheduling through to customer communication, performance management, and operational reporting.

This role is the central coordination point between field technicians, customers, and senior management, and is accountable for both the daily execution of service delivery and the longer-term development of the team.

Key Responsibilities

Team Management & Leadership

Directly manage, coach, and develop a team of service technicians.
Conduct regular one-on-ones, performance check-ins, and annual reviews.
Lead new onboard technicians and identify ongoing training needs.
Manage technician schedules, timesheets, and time-off requests. Address performance issues through progressive discipline, in collaboration with HR.
Act as the primary escalation point between technicians and senior management.

Dispatching & Scheduling

Receive, prioritize, and assign all incoming service requests in Service Fusion based on urgency, technician availability, and geographic efficiency.
Ensure Service Fusion is used exclusively for all scheduling, work orders, and service quotes — no exceptions.
Build and manage daily and weekly technician schedules to maximize productivity and minimize travel time.
Track technician status in real time throughout the day and adjust dispatch as situations evolve.
Communicate job details, required parts, tools, and special instructions to technicians prior to each assignment.

Service Operations & Performance

Own day-to-day service department operations and ensure all work orders are completed on time and to quality standards.
Close and invoice all completed work orders in Service Fusion within 1 business day of job completion.
Help evaluate, build, and improve processes through technology to maximize efficiency and growing revenue.
Ensure all technician timecards are submitted daily and all hours are allocated to the correct work order.
Monitor and report on key KPIs: response time, first-time fix rate, work order closure rate, and customer satisfaction scores.
Identify and resolve operational bottlenecks; drive continuous process improvement.
Handle escalated customer issues promptly, with a first resolution approach.

Customer Service & Communication

Serve as the primary point of contact for customers on service scheduling, updates, and follow-up.
Ensure all customer information and service history is accurately documented in ServiceFusion.
Maintain a professional, responsive, and solutions-oriented communication standard at all stages of the service process.
Build and sustain strong customer relationships to support retention and satisfaction goals.

Qualifications

Required

5–10 years of experience in service operations, field service coordination, or dispatch, with at least 3–5 years in a supervisory or team lead role.
Demonstrated ability to manage, motivate, and develop a team of field staff.
Hands-on proficiency with field service management software; experience with ServiceFusion is a strong asset.
Strong organizational skills and the ability to manage multiple competing priorities in a fast-paced dispatch environment.
Excellent verbal and written communication skills in English.
Working knowledge of Ontario Employment Standards Act (ESA) as it applies to scheduling, overtime, and employee management.
Experience in the automotive field
Maximize team efficiency

What We Offer

Competitive salary of commensurate with experience.
Comprehensive benefits package (health, dental, vision).
Monday to Friday schedule — no on-call or after-hours requirements.
Collaborative, team-oriented work environment with strong leadership support.
Clear path for growth within ISN Canada’s expanding operations.

Pay: From $80,000.00 per year

Benefits:

Assurance Dentaire
Assurance Invalidité
Assurance Maladie Complémentaire
Assurance Vie
Assurance Vision
Congés payés
Cotisation égale au RÉER
Événements d'Entreprise
Programme d'Aide aux Employés
Programmes de Bien-être
Régime de retraite
Régimes de participation aux bénéfices
Stationnement sur place

Work Location: In person

Quick apply

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