Supervisor, customer accounts receivable Jobs

Customer Service, Sales Support & Accounts Receivable Manager - North American Souvenir Distributor
Just Sales Jobs —Markham, ON
- $60,000–$70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
7d
Accounts Payable/Accounts receivable Specialist
Veg Pak Produce —Etobicoke, ON
- $60,000–$75,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Dental care
- Vision care
Quick apply
Assistant Project Manager: Commercial & Multi-Family Projects
Terrace Construction Development Inc. —Grande Prairie, AB
- $60,016.03–$90,884.69 a year
- Full-time
- Management
- Engineering
- Supervising experience
- Disability insurance
- Dental care
Quick apply
Project Manager
Inked Energy —Drayton Valley, AB
- $90,000–$110,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
5h
Account Manager
Morgan Fuels —Dryden, ON
- $72,544–$90,680 a year
- Full-time
- Sales
- Marketing
- Microsoft Office
- Store discount
- Disability insurance
Quick apply
Directeur de succursale – Équipement lourd / Branch Manager - Heavy Equipment
Joe Johnson Equipment —Lévis, QC
- Monday to Friday
- Bilingual
- Customer service
- English
- Disability insurance
- Dental care
Quick apply
Electrical/Lighting - Project Coordinator/Manager
Confidential —Burnaby, BC
- $65,000–$85,000 a year
- Full-time
- Customer service
- English
- Organizational skills
- Profit sharing
- Wellness program
Quick apply
Program Supervisor- Level 3
Exploring Wonders Daycare —Wainwright, AB
- $55,000–$60,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Organizational skills
Quick apply
Hotel Manager
Baker Lake Contracting & Supplies Ltd —Baker Lake, NU
- $36–$42 an hour
- Weekends as needed
- Customer service
- Hotel
- Supervising experience
- Relocation assistance
Quick apply
Manager of Building Services
Levante Living —Huntsville, ON
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Quick apply
Senior Accountant - Manager - Public Practice
Confidential —Calgary, AB
- Full-time
- Management
- Team management
- Accounting
- Dental care
- Paid time off
Quick apply
Survey Project Manager or BCLS - Kamloops Office
Underhill Geomatics Ltd —Kamloops, BC
- $100,000–$160,000 a year
- Full-time
- BLS Certification
- Engineering
- Project management
- Disability insurance
- Relocation assistance
Quick apply
Payroll Specialist and HR Supervisor
TFI Canada —Mississauga, ON
- $75,000–$85,000 a year
- Overtime
- Hybrid work
- Microsoft Excel
- Organizational skills
- Designated paid holidays
- Dental care
Quick apply
2h
Manager, Business Liaison Office
Labrador West Chamber of Commerce —Labrador City, NL
- Overtime
- Bilingual
- English
- Analysis skills
- Dental care
Quick apply
Operations Supervisor, Aggregates & Asphalt
Amrize —Nanaimo, BC
- $100,000–$115,000 a year
- Google Suite
- Microsoft Office
- Bachelor's
- Dental care
- Tuition reimbursement
General Manager
Revelstoke Transfers —Revelstoke, BC
- $80,000–$100,000 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Dental care
- Paid time off
Quick apply
Fully Licensed Condominium Manager
Confidential —Calgary, AB
- $70,000–$80,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
Inventory Supervisor
AMIX Group —Port Alberni, BC
- From $70,000 a year
- Full-time
- Inventory control
- Inventory management
- ERP systems
- Wellness program
- Disability insurance
Quick apply
Heavy Equipment Service Manager
Confidential —Bradford West Gwillimbury, ON
- $90,000–$120,000 a year
- Full-time
- Mechanic experience
- Sales
- Customer service
- Disability insurance
- Dental care
Quick apply
Human Resources Manager
B & D Walter Trucking Ltd. —Lethbridge, AB
- $45,000–$55,000 a year
- Full-time
- Microsoft Powerpoint
- Data analysis skills
- Supervising experience
Quick apply

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Customer Service, Sales Support & Accounts Receivable Manager - North American Souvenir Distributor

Just Sales Jobs -
Markham, ON

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Job details

Full-time
$60,000–$70,000 a year
7 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Accounts receivable
Sage
Microsoft Excel
Customer service
ERP systems
Microsoft Office
Supervising experience

Full job description

ROLE SUMMARY

As Customer Service, Sales Support & Accounts Receivable Manager, you will lead the customer service, sales
support, and Accounts Receivable function for our client, an established wholesale distributor of souvenir and
giftware products carrying approximately 12,000 active SKUs and supplying retailers across Canada and the United
States. You will be the first point of contact for customers placing and tracking orders, and the go-to support person
for our client's approximately 45 sales representatives across Canada and the U.S. You will personally own
Accounts Receivable and collections, supervising one AR employee while doing hands-on work yourself, and you
will also manage front-of-house and office responsibilities. This is an existing role, being backfilled ahead of a long-
tenured incumbent's planned retirement. It reports directly to the CEO. The base salary is $60,000 - $70,000 CAD.

COMPENSATION & BENEFITS

$60,000 - $70,000 CAD base salary, commensurate with experience Dental care, extended health care, life insurance, and disability insurance 3 weeks vacation 3 paid sick days On-site parking Company events Business casual dress code

THE COMPANY & CULTURE

Our client was founded approximately 40 years ago and is a privately held, family-owned business, with family
members active in the business today. The company is an established, mature organization operating with stable,
modest year-over-year growth. They are a wholesale distributor of souvenir and giftware products - including
postcards, magnets, keychains, shot glasses, mugs, and snow globes - carrying approximately 12,000 active SKUs
and supplying retailers of all sizes, from independent shops to national chains, across Canada and the United States.
Their customers include souvenir, gift, tourist attraction, airport, hotel, and convenience retailers. The company
employs approximately 130 people, including a sales team of approximately 45 representatives (30 in the U.S. and
15 in Canada). The culture is collaborative and positive, and the organization is highly systems-driven, automating
manual processes wherever possible.

OFFICE LOCATION & WORK ARRANGEMENT

Head Office: Markham, Ontario Work arrangement: Office-based, five days per week. This role includes visitor reception duties, serving as the professional first point of contact for the office.
Visitor volume is light, at approximately five visitors per week. Overnight travel: None required Hours: Standard full-time business hours, Monday to Friday, on site

EXPERIENCE, BACKGROUND & EDUCATION REQUIREMENTS

Minimum 5 years of relevant experience; 10+ years is preferred for this senior role Demonstrated depth in both customer service and hands-on Accounts Receivable - these are the two most
important requirements Hands-on Accounts Receivable and collections experience, including invoicing, credits, payment
processing, cash application, account reconciliation, resolution of billing discrepancies, and
month-end/year-end AR procedures Supervisory experience - this role manages one direct report Experience working directly inside a full ERP system (e.g., SAP, NetSuite, Sage, Epicor, Dynamics,
Acumatica, Infor, or similar) is required; experience with the specific ERP used by our client is an asset but
not required Strong Microsoft Excel skills and full Microsoft Office proficiency Order entry and order management experience in a high-SKU distribution or wholesale environment is a
strong asset Comfortable with basic technology troubleshooting and able to clearly communicate an issue to an internal
IT team Industry background is not required - functional experience in customer service, AR, and office
management transfers well from any industry Business-related education is preferred; secondary school is the formal minimum Located within approximately a 30-minute drive of Markham, Ontario, and able to commute to the office
five days a week

TECHNICAL SKILLS

ERP software - Intermediate to Advanced (proficiency working directly within a full ERP system; specific
platform experience is an asset, not a requirement) Microsoft Excel - Advanced Microsoft Word and PowerPoint - Basic Payment processing platforms (e.g., Moneris or similar) - an asset

THE PRODUCT / SERVICE / SOLUTION

Souvenir and giftware products, including postcards, magnets, keychains, shot glasses, mugs, and snow
globes Approximately 12,000 active SKUs distributed to retailers across Canada and the United States

PROSPECTIVE CUSTOMERS / WHO YOU WILL SUPPORT

External customers: retailers ranging from independent operators to national chains, in the souvenir, gift,
tourist attraction, airport, hotel, and convenience channels, across Canada and the U.S. Internal customers: approximately 45 sales representatives across Canada and the U.S., who rely on this
role for order edits, order lookups, new customer set-up, credit applications, and releasing orders from hold

TYPICAL DAY & DUTIES

30% Customer Service & Help Desk - order intake, order status inquiries, escalations, and backup support
for the U.S. customer service team 20% Sales Support - supporting approximately 45 sales representatives with order edits, deletions, lookups,
new customer set-up, and releasing credit holds 30% Accounts Receivable & Collections - invoicing, credits, payment processing, cash application,
reconciliation, collections calls, and month-end/year-end AR procedures; supervision of one AR employee 15% Office Management & Executive Support - visitor reception, meeting and showroom coordination,
catering for customer visits, and office supplies 5% Process Improvement & IT Triage - identifying manual or repetitive work for automation, and first-line
IT troubleshooting

OVERNIGHT TRAVEL

None required

SUPPORT & TRAINING

Direct overlap and knowledge transfer from the outgoing incumbent, who has given extended notice
specifically to allow for a hand-off period, including exposure to the company's busy season Ongoing support from the Accounting Manager on ERP-specific questions Access to an in-house IT team for technical escalations and process automation requests

WHY YOU SHOULD APPLY

A senior operational role reporting directly to the CEO, with genuine ownership of the Accounts
Receivable function A real mandate to bring ideas, change process, and modernize a department - not a caretaker position An established, stable company with roughly 40 years in business and a collaborative, positive culture A destination role: the outgoing incumbent held this seat for 15 to 20 years A full benefits package, including dental, extended health, life, and disability coverage, plus 3 weeks of
vacation from the start A salaried, non-commissioned position offering income stability

Equal Opportunity Employer

Just Sales Jobs and our clients are equal opportunity employers. We do not discriminate. All candidates are evaluated solely on performance merit and organizational fit.

Not the Right Fit? We May Have Other Roles for You.

If this particular role isn't the right match, we encourage you to browse our other open positions at https://justsalesjobs.ca/jobs-opening/ and apply for any that interest you.

Our recruiters review every resume we receive - and if we have another role that could be a great fit for your background, we will reach out to you directly.

#IND1

Quick apply

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