Edmonton, Ab Technical support analyst Jobs – 11 Openings This Week

Tier 2 Technical Analyst
Accurate Network Services —Edmonton, AB
- $27–$32 an hour
- Full-time
- Hybrid work
- Azure
- Windows
Quick apply
13d
IT Support Analyst / Systems Technician
The IT Crowd —Sherwood Park, AB
- $40,372.52–$81,738.06 a year
- Full-time
- Hybrid work
- Azure
- English
- Windows
- Mileage reimbursement
Quick apply
6d
System Support Analyst
Ledcor —Edmonton, AB
- Full-time
- Computer science
- Azure
- Computer Science
Application Support Analyst - ACX Corporate Support
AutoCanada Inc. —Edmonton, AB
- Immediate opening
- Remote
- Computer science
- Computer Science
- Customer service
Quick apply
3d
IT Application Support Analyst
Tri-global Solutions Group Inc. —Edmonton, AB
- Up to $71 an hour
- Contract
- Azure
- AWS
- Agile
Global Service Desk (GSD) Analyst - Part Time
Long View Systems —Edmonton, AB
- $22 an hour
- Temporary
- Hybrid work
- Customer service
- Communication skills
4d
Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Tier 2 Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Application Help Desk Analyst
Cloudtrend Inc. —Edmonton, AB
- Microsoft Office
- SharePoint
- Communication skills
Quick apply
Help Desk Analyst - Senior
Recutify Inc. —Edmonton, AB
- Full-time
- Remote
- Azure
Quick apply
Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting
13d

Related jobs to explore

Based on your search for technical support analyst

Privacy and Compliance Analyst
BIS Safety Software —Sherwood Park, AB
Project management experience; PMP certification is a strong asset but not required. Identify and Mitigate Risks: Proactively assess operational, IT, and data…
$75,000–$95,000 a year
Quick apply
Senior QA Analyst
Peace Hills Insurance —Edmonton, AB
Develop and review test plans, scenarios, and test cases, ensuring adequate coverage; Guidewire certification is an asset;
Quick apply
12d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

#1212 PFT IT Support Analyst/PolicyTech Administrator
YORK REGION CHILDREN'S AID SOCIETY —Newmarket, ON
As a leader within the child welfare sector, we partner with parents, caregivers, and community to provide a safe environment for children and youth, through…
$53,094.00–$65,510.80 a year
Quick apply
4d
Endpoint Systems Support Analyst
Tangerine Bank —Toronto, ON
Assess vendors and develop test strategies for new hardware and software, maintaining compliance where appropriate. Drives Tangerine’s business systems.

Show more jobs in cities nearby

I want to receive the latest job alerts for technical support analyst in edmonton, ab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support analyst jobs near edmonton, ab

Application Support Analyst jobs in Edmonton, AB

IT Support jobs in Sherwood Park, AB

Systems Analyst jobs in Edmonton, AB

Service Desk Analyst jobs in Edmonton, AB

Help Desk Analyst jobs in Edmonton, AB

Technical Analyst jobs in Edmonton, AB

Remote Customer Support jobs in Winnipeg, Mb

Patient Support Program jobs in Toronto, On

Application Support Analyst jobs in Burnaby, Bc

Application Support Analyst jobs in Kitchener, On

Application Support Analyst jobs in Vancouver, Bc

Application Support Analyst jobs in North Toronto, On

It Support jobs in Halton Hills, On

It Support jobs in New Brunswick

It Support jobs in Scarborough, On

It Support jobs in Thunder Bay, On

Hospital It Support jobs in Toronto, On

It Support jobs in Markham, On

Manager, Computer Systems Development jobs in Coppersands, Sk

Systems Analyst jobs in Montréal, Qc

Tier 2 Technical Analyst

Accurate Network Services -
Edmonton, AB

Quick apply

Job details

Full-time
$27–$32 an hour
13 days ago

Qualifications

Microsoft Windows Server
Azure
Windows
Driving Licence
Information Technology

Full job description

The Role

Accurate is on the hunt for a Tier 2 Technical Analyst to join our Managed Services team. You’re the voice at the end of the line and the person our clients count on when something goes wrong. As part of a small, dedicated team supporting a select group of clients, you’ll be at the core of what makes Accurate’s service stand out: fast, knowledgeable, and genuinely helpful support.

This is a full-time, permanent position (Monday to Friday, 8:00 AM – 4:30 PM), primarily based out of the office with occasional onsite visits to client locations. You’ll also participate in an on-call rotation for after-hours emergency support, approximately one week every 18 weeks. We welcome applicants based in Edmonton or Calgary to apply.

You will handle intermediate technical issues across a diverse client base (remotely and onsite) while maintaining thorough documentation and proactively identifying risks before they become recurring problems. We use Autotask to track tickets and time, and you’ll receive full training on our systems and processes.

Core Accountabilities

Ticket Resolution

Troubleshoot and resolve intermediate to advanced technical issues, working remotely or onsite at client locations as needed, using documentation, tools, and vendor resources.
Follow established processes to minimize client downtime and resolve issues accurately, often on first contact, with minimal rework or escalation.
Know when to ask for help or escalate; getting the client to resolution matters more than going it alone.

Client Communication & Relationships

Communicate with clients at every stage of the ticket lifecycle; gathering information, explaining solutions clearly, and keeping them informed throughout the process.
Answer client calls from the team phone queue and choose the right communication channel for each situation; clients should never feel left in the dark.

Documentation & Ticket Details

Ensure all work is fully documented in Autotask and IT Glue with every ticket, including steps taken, resolution details, time entries, ticket titles, and field updates to maintain accurate, up-to-date client information.
Tickets should be clear, complete, and accurate; anyone picking up your work should be able to understand the issue and resolution without having to ask.

Tool and Stack Proficiency

Maintain working knowledge of supported systems, platforms, and tools including Microsoft 365, Azure, Windows 10/11, Windows Server, line-of-business applications, printers, SMTP, networking, and the security and remote monitoring stack.
Use automation and scripts where appropriate to work efficiently and accurately, without introducing new risks to client environments.

Proactive Issue Identification

Identify recurring issues, misconfigurations, and outdated systems and report them internally with clear, actionable recommendations.
Take pride in leaving client environments more stable than you found them.

The Qualifications

You’ll be a great fit for this role if you have the following traits and qualifications:

You have a minimum of 1 year of experience providing remote or deskside IT support at the Tier 2 level or above.
You have hands-on experience administrating and troubleshooting Windows 10/11 devices, Microsoft 365 and Azure environments, line-of-business applications, printers and SMTP settings, and network issues.
You troubleshoot methodically by digging into a problem, following the thread, and not stopping until you understand the root cause.
You communicate clearly and professionally with clients and vendors at all levels, and you know when to pick up the phone versus send an email.
Your documentation is thorough and consistent; tickets and IT Glue entries you write are ones your teammates can rely on.
You’re adaptable and can manage a varied ticket queue without losing composure or quality.
You hold a valid driver’s licence and have access to a reliable vehicle for occasional onsite client visits.
A diploma in IT or a related field is preferred.
Microsoft certifications are considered a strong asset.
Experience in an MSP environment is a strong asset.

Why Work Here?

We offer competitive salaries, health and wellness benefits (including a health spending account), a fitness allowance, and flexible hybrid work options. But… so do a lot of other companies. What makes Accurate stand out from the herd?

We value your personal and professional growth. We offer generous professional development allowances, and you’ll have the opportunity to grow upwards in your career.
You’re not a cog in a giant, immoveable, unthinking machine. Be a part of a company where your voice is valued and your ideas can be put into motion.
Life’s too short to work with people you dislike! We focus on building a diverse crew of good and talented people, and we stay connected through social events worth writing home about.

About Us

Accurate Network Services Inc. is an IT Managed Services Provider serving Edmonton and Calgary. Our mission is to use Accurate as a platform to better the lives of the people we work with. Through collaborative partnerships with our clients, employees, vendors, and surrounding communities, we believe we can achieve that. We’ve been living our vision for over 18 years, growing from a one-man-shop to the 65+ person organization we are today. We’re proud of the boutique service we offer our clients; service so good it’s actually worth talking about! The majority of our business growth is the result of word-of-mouth referrals.

Join our team and come build something special with us!

We would like to thank all candidates for applying. However, only selected applicants will be contacted for an interview.

Quick apply

Refine Your Search

technical support analyst jobs in edmonton, ab

Tier 2 Technical Analyst

IT Support Analyst / Systems Technician

System Support Analyst

Application Support Analyst - ACX Corporate Support

IT Application Support Analyst

Global Service Desk (GSD) Analyst - Part Time

Help Desk Analyst

Tier 2 Help Desk Analyst

Application Help Desk Analyst

Help Desk Analyst - Senior

Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alerts for technical support analyst in edmonton, ab

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected