surveillant du service alimentaire

serveur

cuisinier

réceptionniste en hôtellerie

préposé à l'entretien d'immeubles

AUM Hotel Group

*Former Hyatt Placed Downtown* now Quarter Note. If you value your own sanity and self-worth as a worker then you should avoid this ethically questionable dictatorship that is AUM Hotels and its properties. Myself and former employees have experienced the following:
- Intense micromanagement and highly argumentative superiors (who will shout at you AND customers) that just about strangle your ability to work independently and serve guests well,
- No operating standards or best practices enforced,
- If you are okay with NOT getting paid when you should be then you should accept a job here,
- No security at the Downtown hotel. You are expected to fight off intruders yourself. Including female staff working at night.
- Ownership will NEVER have your back. Ever.
- No staff meals, and very little resources for guests who are short-sold by questionable condition of the building.
- There is no encouragement for excellence, nor had the ownership ever expressed a glint of desire to deliver for customers since I was employed there. Understandably a prominent theme since its opening with the last branded hotel chain that gave up on this property.
- High turnover as the GM quit, the Vice President quit, the F&B manager quit, and MANY more employees were fired on the spot at the discretionary behest of ownership. Many full-time employees also had their hours cut without explanation if they weren't simply furloughed without support.
- Your opinion, ethics or empathy will not go far here.

Worst company to ever work for. The mangers get micro managed , there is a high expectation for managers to run with very little staff and pick up the slack besides doing their regular duties, therefore; working extremely long hour... with no acknowledgment of gratitude. 

I worked for the company for 6 months had a GM for my first month and half, he quit and then between my 4 and 5th month had the second GM who also quit after only a month being with the company. 

Banquet staff are only paid minimum wage and do not get a cut of the 18% automatic gratuities charged to the clients, nor does the kitchen staff receive a cut from the banquet gratuities, it all goes to the house. 

All the charged gratuities on the Bar/ restaurant (due backs) get paid out on the servers pay cheques, which won't be so bad, but again 10% cut from it goes to the house, and 13.5% of the gratuities goes to the kitchen. Unheard of! Yes I believe kitchen staff should be tipped out, but, everywhere I have managed it is between 3-5% of the food sales. The servers are also supposed to claim their cash tips and hand all of them in so it can be paid out on their pay cheques as well.

Ownership run Micro Management:Owner is very irrational, selfish, doesn't' trust anybody. He defy logic to influenced negative impact on those around him.He will push your button as he would always be on your shoulder dictating what to think, How you will implement Managing the Hotel, reject positive tools proposed(by ex Sales Managers) that will boost Room Revenue especially if it will cost him money.
Subject thinks he knows everything on this planet and Managers he hired don't. 
He focus to wallow in his problem and highly fail to focus on Excellent Customer Service satisfaction , cleanliness on his property and Rooms as the subject would rather compromise these as it costs him money. Is it true that " You need to spend money in order to gain money"? In his belief, don't spend money but I do expect Profits.
This property will not prosper as long as the same owner governs here.
This subject is the extreme problem to the solution, it will stays"Doomed"
MANAGERS TO BE: Think of this, If the subject is a smoker, Would you sit with him all morning  or afternoon inhaling the" THE SECOND HAND SMOKE".  So Don't ever attempt to be employ here

Hiring family who are trained professionals is one thing, but hiring family because they are family or relatives is another. My manager could barely speak English or interact with any guest. During the interview process i literally felt like i was conducting my own interview. No organizational skills what so ever, turn over rate unbelievably high. The owner of the company is totally out to lunch. He has no clue that the only thing holding his operation together is sheer demand and oil and gas industry as labor workers tend to stay at most of his hotels. The disrespect management has for their fellow workers is unimaginable. They literally run their business as if they are in India and could careless about their workers (kinda like a sweatshop). All in all i would never recommend my worst enemy to apply here nor will i stay in any property that is operated by these individuals.

I spent a year and most of it was dealing with Alberta Health on pre existing issues and avoiding closures.
The owner is a tyrant, who knows nothing of hospitality.  He has one of the worst reputations and with good reason. 
I loathe to put my experience on my resume.  He is extremely cheap, the properties are poorly maintained, and was recently in the news for losing the Hilton flag for the downtown property due to Alberta Health issues.  He also lost the Holiday Inn flag for their Sherwood Park property.  
Work environment is horrible, he expects management to work 50 hour weeks and has docked or threatened to dock pay if you fall short of those hours.
Turnover is incredibly high, in the span of 6 months I saw 5 different GM's.  There are a select few that have worked with him for a while, they cannot be trusted, if they dont like you, your time there will be short and rough.

Hotel ownership is the major issue here.  The DoubleTree Hilton offers a great program, but the ownership group fail to adhere to the standards of service.
Ownership refuse to spend $$ when necessary. I.E. Soap dispenser in kitchen by hand washing sink has been empty for three weeks. Batteries in auto paper rolls not working and refusal to purchase replacements. Business center printer ink cartridge empty for a month.  No salt to fill shakers.  You get the idea.
Integration of computer systems has never worked correctly, and servers having to photo copies of all room charge receipts to keep records.
Ownership takes money from servers earned tips to pay for service recovery and shortages. Consistently short on earnings.
New employees thrown into busy situations with little to no support.
I did work with some good people here, and the hotel guests were great.

If You Join AUM Group; Owner of this company will rule over your professional career and ruin your mental ability. 

They hired People at Higher Salary, before 90 Days Probation; Owner will make decision to terminate you.

You are not your department Holder; You have to follow owner to survive in his ruled organization, There are some people of owner who are there for 7 years. If you mess with their people; owner will listen to them and make your job stressful.
I personally had this experience. So dont Jump up from your work and Join, Worst of the worst owner.
Except of those People of Owners; All other Staffs were really nice. but Everyone know the owner and his bad behavior.

As a housekeeper, I started to work at 10;00 am until 5;00 pm,  everyday were assigned in each floor and clean rooms. Each room, I do stocked up in every floor.  There was a time I worked as a Houseman handling public washroom, floor polishing,and dusting. I learned to work fast and flexible. The management were hands on with their staffs by giving proper training to the employees.My co- workers are very friendly and we have no problem with each other since were having a good and open communication. Every time you go to work we are very happy because there are some recommendations from our employers because we do our job well more than they expected. We meet the expectations from the employer.

Great experience so far working with AUM Hotel group, it has been over 5 months now working in Hilton Garden inn, Leduc and I must say that it is a wonderful place to work. the management is very helpful and understanding, they take care really well of their staffs. Happy to be a part of such an awesome team.

Supervisor was late a lot of the time, had a terrible attitude. Security was a joke, I didn’t feel comfortable anymore. Other staff one in particular was lazy and left the place disgusting. I can see why no one wants to work here. If I could rate negative stars, I would.

Top Job Titles	Average salary
Surveillant du service alimentaire 2 salaries reported	$18.65 per hour
Serveur 2 salaries reported	$18.20 per hour
Cuisinier 2 salaries reported	$17.50 per hour
Réceptionniste en hôtellerie 1 salary reported	$17.00 per hour
Préposé à l'entretien d'immeubles 1 salary reported	$22.00 per hour

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