installation technician

technical support representative

account executive

customer experience analyst

représentant des ventes

Beanfield MetroConnect

Great and skilled people, but management seems pretty poor. Communication can be extremely slow, as it seems the Vancouver office is low priority. Amazing benefit package, but that may not last, as they are trying to cut expenses. Enough funds to have GPS installed in work vans though.

Privileges are getting taken away: no more monthly lunches, no more team outings, no more office, lower phone allowance. Promises aren't kept: no raises, no advancement opportunities, no work vehicles (unless someone who has one quits).

The work itself is enjoyable, although quite labour intensive at times, and there is a lot to learn. They provide advanced, high end tools for the job. However, for a tech, there are a significant amount of responsibilities required for the mediocre pay that they offer: commercial + residential installs and builds (both cable pulls and splicing), city contracts, prefielding, repairs - all of which require knowledge of three different infastructures (Fibrestream, Urbanfibre, Beanfield). Additionally, the odd extra job: voip; managed service; networking; structured cabling - the dedicated folks for these are often busy (or don't exist), so you get tasked to figure it out while someone attempts to give you a vague walkthrough over a call. Management is also comfortable requesting techs do work without providing training (EMT work was the latest, "it's easy"). They will likely start asking techs to do OSP work as well.

I think once they solidfy their plan and strategy here in Vancouver, leash the "go-getter" managers, and limit tasks to dedicated teams, it would be a great place to work. Until then, I would stay away. Maybe it's better in Toronto?

Pros:
-salary
-work culture
-planned work events 
-internal movement 
- usually promote within 
-Fun culture


Cons:
-lack of support from management 
-certain departments can be quite toxic as you are thrown into a specific role with lack of training and direction
-higher ups tend to power trip and treat people below them very poorly and won't take accountability for this mistakes or actions.
-Management will treat you like a tool and won't properly communicate with you and provide that support to help you.
- Lack of true leadership in departments: they should provide better programs to fully equip managers and higher up so they still have that human touch, rather than micromanaging and not providing those under their team to be set up for success. 
-Lack of direction of first week of work. No schedule or plan set out, and no one there to train you if you are not efficent with Mac OS so that can be frustrating
- open work space: can be quite distracting when you need a quiet space to work or working on important projects.


Really enjoy my time at Beanfield and coming to work every day. Coworkers are an amazing bunch thats welcoming and passionate about the company. Schedules are always given in advance and any changes that do occur, we're given ample notice. Management spends time to sit down with everyone. The company is honest, and ethical which to me is very important. 

There's a lot of food available 24/7- stocked kitchen, monthly lunches, and just people bringing in personal snacks from travel etc. The office puppy Beans is constantly roaming around for food and attention, such a great addition to work! 

Most rewarding part of the job is knowing that customers are really enjoying our telecom and customer service and we're making a difference.

The title sums it all up. While Beanfield Metro connect is an amazing company that strives to bring the future to us, the management is incredibly amateur and unprofessional. The employees are disorganized, there is an extreme amount of miscommunication and confusion. There is persistent discrimination and toxic atmosphere, especially at the installer level. The shortcomings are compensated by a fantastic office space, kitchen with free snacks and some lounge options. The benefits are also great, as you get free service if you live in the area.
I would definitely return to the company, but for a more dignified position with better management.


The employees there are great for the most part with the exception of a few bad apples. Always offering to help or answer questions you may have.. now management is a different story. Not sure how much experience they have or how qualified they are for the role but they definitely need a lot more training. 

**Also important to know that this company dosen't value their employees**

Say goodbye to your personal/social life working for this company unless you're placed in the office... up to 13hr days depending on a variety of factors. 

*read your contract carefully


I learnt that never believed what people said about you in this company. Even you ask them about your performance they say they are happy but later you are terminated and tell you your performance is not good, so don't be surprised if they call you one day while you are planning for your projects, and they said you are terminated.
2-stars for management because some are good there, but most of arrogant. 

Relatively young workforce. People seem actually happy to be at work and are always willing to help. Lots of small perks that add up (monthly lunches, phone bills covered, stocked kitchen etc.). The company is growing quite fast so I expect some growing pains here and there, but otherwise it's a great place!

If you're interested in having your manager switched out without warning, receiving no support from upper management, and fostering a false sense of teamwork and 'family', this is a great place for you! Bonus points if you like never knowing how the company is doing financially, constantly fearing for your position, and being treated like garbage by your leadership. Great stuff, keep it up.

Company has a positive environment. They need better strategies and policies on how to run their business. They are still learning but if you can’t keep up with their crazy way of working you are gone without a notice. 
I do not recommend working for them unless you have a backup plan or position on the side. 

Young workforce with most people just starting out and looking to gain experience. Company is relatively small so you end up doing three or four different jobs at once but only getting paid for one.

Top Job Titles	Average salary
Installation technician 8 salaries reported	$24.13 per hour
Technical support representative 7 salaries reported	$25.29 per hour
Account executive 3 salaries reported	$72,500 per year
Customer experience analyst 10 salaries reported	$23.80 per hour
Représentant des ventes 5 salaries reported	$25.80 per hour

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