software engineer

senior software engineer

merchant

product manager

account manager

Bold Commerce

- If you can talk big and sounds smart, you can do no work, only pushing 1 commit per week and no one will notice. The quiet one will pick up your slack on the background and it won't affect your performance review.

- Lots of bragging about diversity and Bold always says on the front that they give full support for people with special 'needs'. In reality, they drag them behind the door, told them that their 'needs' are a hindrance and will be assumed to be the main reason of their failures then fire them quietly.

- Tokenized diversity with toxic support. Hired minorities but when these people got bullied in the team, there’s no support from team leaders and HR. They’re basically told to just make peace with the bullies and understand their point of views. 

- Most team leaders are cowards that will still give fake positive feedbacks to avoid difficult discussions then quietly let higher manager did the ‘soft’ firing by moving the other party to other team. All of these people will quit immediately which will benefit Bold since they don’t have to pay for severance.

- Tech team looks like a non satire version of 'The Office' and ‘Office Space’, everyone on the top are 'bros' and women are basically there for jokes materials.

- Despite all of the bragging about being a family and transparency, whenever they let someone go there's no transparency and the atmosphere basically turned into a “Town Hiding a Dark Secret". No one says anything but you know that deep down something is wrong. You’re also not allowed to ask anything about it.

- Did a 'women on tech' talk once and instead of picking someone from the tech team, they picked someone from HR and Marketing to give talks instead. They reasoned that these women technically are working in tech. Wow, the mental gymnastics to validate that.

- Lots of people quit lately and Bold attitude is basically “it’s only natural and we’re fast paced company that’s not for everyone”. No talk about trying to find out what’s wrong and improve the working environment.

- Strong 'bro' culture in the tech team and lots of making fun of diversity, bias in tech, non binary genders, safe space and 'political correctness' for whatever that means for the bros. If you think that these kind of initiatives are ridiculous, this is the perfect place for you.


Management has a communication style of "don't talk to me unless you need to". If they see someone they like they give you the world, but if you do something wrong once, you get the cold shoulder until you're fired or quit. 

Heartless lay-offs and terminations. Merchant success was the hardest working department in the company. Either due to the talent or the "don't talk to me I'm working" personality they hired, we kicked butt either way. How do they reward hard work? Letting half the department go with no warning while petting everyone's head and saying "everything will be ok".

Everything fun there was Hyped too much, felt like a college frat house most of the time. When the time for action came everything was just slapped together half done. Don't be fooled though, if you fall for the trap of actually attending these events they host, you will be eventually shunned from your team. Simply finishing your quota that doesn't mean you can go have fun now. 

Being a tech company who sold subscriptions for software, there wasn't really much work to do if you were not a developer. Most of my day was spent waiting for the phone to ring and trying to find new ways to get people to open an email. Don't be fooled though, if you looked like at any moment like there was no work to do you would be talked to. You had to look busy, even if there was nothing to do. Everyone did this, but no one admitted to doing it. It reminded me of the movie office space. 

Learning was not really welcomed during work hours. They speak of a 10% time, but you were always shunned for making your team work harder while you learnt. You were expected to learn on your own time. 

Tips for Success at Bold: 
If you're starting off in Merchant Success and want to advance, don't be distracted by the fun things they offer like Lunch, Breaks, or ping pong. Work your butt off every moment you are there, never speak to anyone, and suck up to everything a lead or manager says to you. Smile, nodd, and keep your opinions to yourself because they don't want to hear them, even if they ask they are just testing your loyalty. 

Good luck and get ready to work.

The owners are pretty cool. I wish worked more directly with them.

A typical day at work: A typical day involved managing a heavy workload with tight deadlines and limited resources. The expectations were high, but the support and compensation didn't match the demands placed on employees. Daily tasks often felt overwhelming due to poor planning and unclear priorities from management.

What I learned: This experience taught me the importance of advocating for myself in the workplace and recognizing red flags in company culture. I also learned what kind of management style doesn't work for me and what I need to look for in future employers—primarily fair compensation, consistent treatment of employees, and competent leadership.

Management: Management was inconsistent and played favorites, which created a demoralizing environment. Some employees received preferential treatment regardless of performance, while others who worked hard were overlooked. Leadership lacked the ability to inspire or support their teams effectively.

Workplace culture: The workplace culture suffered from low morale and a lack of cohesion. Decision-making from upper management often seemed disconnected from the reality of day-to-day operations, leading to frustration among staff. There was little sense of appreciation or recognition for employee contributions.

The hardest part of the job: The most challenging aspect was forcing myself to attend meetings that felt unproductive and directionless. These sessions often lacked clear agendas and actionable outcomes, making them feel like a waste of time when there was already too much work to complete.

The most enjoyable part of the job: The one bright spot was the camaraderie with my immediate teammates. Despite the difficult circumstances, we supported each other and found moments of levity in our day-to-day interactions. Those relationships made the experience more bearable.

At the beginning when I was hired before covid came along, the company had a great mind set of having a customer > team > individual mind set. Throughout the next three years that was completely scraped and the idea of helping the customers the best you can was gone. The mind set changed to quick and fast responses with no care to the quality of what was being said to the customers. 

They would rather have you pump out high numbers than taking some time to help each customer make sure their issue was properly fixed and that they felt like we cared that their million dollar stores were having issues due to our apps. 

Trying to move up in the company is almost next to impossible with the management hiring outside the company for positions you are trying to work towards. They will tell you they are trying to help you move into the right direction, but after months and months of promises it will never happen. 

Your under paided for the amount of projects and work they want you to do. Like I said in the summary, decent place to start things off, but don't stay to long as there's no incentive to stay since you won't be able to work your way up in the company.

Working at Bold Commerce has the best work experience I've ever had. They've helped me start my real career and I feel like even if I don't stay with the company forever, they've influenced me in choosing a career path. Bold has many great benefits such as a health spending account, personal spending account, free lunches (pre-covid), mentorships, an education fund, you get paid to volunteer, they're big on culture, insurance coverage is great (80-100% on almost everything), and the founders are down to earth.

I got hired during covid so my job is remote and will be staying remote. Bold uses so many programs (Slack, Google Meets, Zoom) to keep everyone connected that it honestly doesn't feel like I'm working home alone. I can message any of my colleagues for help and they'll reply immediately. My favourite thing about Bold is definitely the work environment and colleagues. My least favourite part would be the salary - we're definitely underpaid for the amount of work we do everyday, especially when you compare with other tech companies. The management on my team is wonderful; they listen to feedback, reach out if they notice someone's struggling, and most of all they're humble people who don't try to act like they're superior.

The company has changed a ton since I left, but at its very core there are four owners of the company and they are immensely good guys, very forward thinking, and willing to take great risks and try new things.  They look beyond the superficial and reward people who show enthusiasm for things.

MY opinion is largely irrelevant now since it's grown almost tenfold from when I was there, but at the time I really didn't like the old office in Ile Des Chenes.  It was loud and very hard to work and get things done.  There was a large emphasis on office culture and having fun, but sometimes a person loves what they do and wants to be left to enjoy working on something they love and that was sometimes really hard to do in the office.  It could be draining at times.  It's changed now, the office is less chaotic by the looks of it, and if they allow remote work some of the time so you can get in the zone it would probably be _perfect_ now. 

Aside from that gripe, I'd be surprised if this wasn't one of the top tech companies in the country in the near future.  Not because it's doing everything perfectly, but it takes chances on new things and doesn't hold back and second-guess itself.

Like any Startup company, you take a risk working here. 
Management was hired externally with zero knowledge of the job, all of them being mall supervisors. In my opinion, there is an issue like in most companies with favoritism.. if you don't brown-nose management, you won't find any growth. Despite this and my efforts to improve the company's Culture as I saw it start to decline, they refused to listen to me and deemed me as 'not of company mentality'. There is also an issue with breaks as some companies often like to skate by at just the legal minimum. If you want a break, it's unpaid and on your own time. Regardless, the culture is still great as the people working there are truly amazing people. My recommendation is apply for anything other than Merchant Success as it is the most stressful and least rewarding of all the jobs at this company.

CEO recently held a 10% layoff across the company the same way better.com did theirs (except HR department) for lack of business revenue. Only to later give all the survivors of the layoff raises in order to prevent the rapid churn of some of their long standing devs.

Outlook doesn't look great as it sounds like they aren't doing anything different to prevent the company bleeding out. Basically stay on the current roadmap that's been in place for the last 3 years and hope for the best.

The people who work there, including the founders are fun, great people.  

The growth was so substantial in such a short period of time, that the development was poorly managed.  

The startup mentality of "it's not a job, it's a lifestyle" continued far longer than it should have and the people suffering from that type of environment are often under-compensated, leading to somewhat of a revolving door of staff.

There are some issues of nepotism as well that can cause a lot of harm.

Used to really like this company, but recent changes have made it so people are micromanaged heavily. perks and benefits advertised are no longer available. HR is out for the company not for the people. only certain roles have room for advancement. also people are notoriously underpaid. it's a shame, but the company has been doing great things, although lots of sloppy work lately.

Top Job Titles	Average salary
Software engineer 56 salaries reported	$72,432 per year
Senior software engineer 6 salaries reported	$116,500 per year
Merchant 4 salaries reported	$41,250 per year
Product manager 3 salaries reported	$78,333 per year
Account manager 3 salaries reported	$48,333 per year

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