Bridgehead Coffeehouse

I was expected a little bit different from shift supervisor position. Basically, I got more responsibilities and work than others for extra 50 cents which is not worth it. The job is basically about cleaning and customer service. Bridgehead is really care about their look. Managers really help you to find a good and right schedule for you. It is pretty easy to get days off anytime you want but make sure you got someone who can take your shifts. As shift supervisor you need to make sure that employees do cleaning tasks, finish every day transition list and provide great customer service. If customer has any issues you the one who will deal with it. The job is pretty hard because it is 90% of the time is physical. There is no time to lean. The worst thing is people who you work with are getting lazy and basically you clean stuff after other people. Specially it is so hard to communicate with people who work at the store for years. They most of the time don't really care about the store. And if you are shift supervisor manager will ask from you not them. 
Management at my store was really good. Every store is different. But my manager was really nice to everyone, and was trying to help every time when you have a problem.
The most enjoyable part was meeting nice customers. If you like talking to people, build relationship, this job is for you. Only customers will entertain your everyday routine at this job.

In terms of working in the service industry, being a barista is your best bet at making great tips, learning a lot, meeting new people, making connections, and having a good time. It helps if you naturally have an easy-going personality and positive attitude. Bridgehead treats its employees pretty well considering the standards comparable in the service industry: taking time off is easy, the managers are almost all wonderful, and they have excellent standards for hiring and organization. That being said, your experience will be entirely dependable on which store you are hired at. Most are great and have dependable staff with awesome energy. Some do not. Some locations are very fast-paced and community-based stores with high energy that prioritize customer relationships over profits, while other stores are extremely slow and are only enjoyable if you prefer to work jobs that demand very little. 

I love working for this company. The atmosphere is great and my coworkers are like my brothers and sisters. There are customers that I have grown attached to. I have met some of my best friends working there. A typical day at work usually includes me cleaning the store, serving customers, doing various paper work and providing customer service. The hardest part of my job is getting every task done. With our new management and changes in the overhead, we have had scheduling problems where 2-3 workers are expected to serve constant lines of customers (300-400 in an 8 hour shift) as well as keep the store clean, keep items stocked, and do paperwork.

Worked at a Bridgehead for a little under a year and loved it! The management was awesome and able to work around my school schedule I had provided.
Awesome customers and the coworkers are always so welcoming and helpful!
Lots of opportunity to improve and develop barista skills in a fun and fast-pace environment.
Definitely recommend having an interest in learning about coffee and working in a fast-paced, team-work oriented environment.

Bridgehead supports farmers through fair trade (offering farmers more than stock prices for their product) in order to ensure those working at the farms have enough money to support themselves and continue to provide amazing product. Very supportive work environments with many opportunities to expand your knowledge. Very customer orientated and dedicated to providing great experiences with great coffee.

I would not recommend working at bridgehead. In the beginning they are friendly and welcoming, but as you work more there they begin to mistreat you and manipulate you. They pin coworkers against each other and create unnecessary and nonexistent drama, the company is very unprofessional and the manager appeared to be a very troubled individual with multiple complaints against them. 

Bridgehead is a great company to work for if you're looking for a great team environment that supports your curiousity in a variety of different areas like coffee/tea tasting/roasting/barista skills, management training, and human resources. 

Managers are really good at being flexible with your schedule and maintain a diverse team.

Bridgehead is a company stuck in between being sustainable and a  business; having social consciousness and employing people. Confusing but hopefully will outgrow that in the future.

What is the best part of working at the company?
Best part is the people you meet either as coworkers or regulars

What is the most stressful part about working at the company?
Downright nasty customers, delusional management, corporate bland environment, early hours, inconsistent schedule

 Fast paced environnement with lots of things to learn. You can not count on a stable and consistent source of revenue as a part time employee. Be prepared to work at different times of the day as they require x openings and × closings per week (according to your location).

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