CAPITAL IRON

What is the best part of working at the company?
The incredible array of products!

What is the most stressful part about working at the company?
Owners not paying invoices to suppliers resulting in a significant reduction in the array of products that made the store amazing...

What is the work environment and culture like at the company?
Hierarchical situations where owners made choices and decisions without staff input, or... left decisions unmade...

What is a typical day like for you at the company?
Steady busy with serving customers and their project assistance.
Often my day started with "janitorial" cleaning and tidying left from the day before. The interaction with staff who each brought their individual expertise and the creativity of sharing was often an excellent experience for our customers and each other as we learned together...
Our days were dedicated to customer needs...

Management could have been improved. The customer always comes first, even if they are being abusive throughout their journey in the store. You could work there for over 5 years and not receive one raise. The products they buy to sell to customers are marked up to a ridiculous amount which causes most customers to shy away from purchasing those products - which causes the company to go bankrupt and do mass layoffs,  the majority of the employees laid off are usually the most valuable and hard working.
They have good staff parties though. Your coworkers; the people you see everyday, become your family, you will be sad to leave them.

Typical day:
Using forklift, loading and unloading trailers.
Assisting customers with their purchases to their vehicles.

Coworkers:
Work well together on daily tasks or projects
Great team to work with...

Management:
Very professional, understanding and very thorough with work assignments.

What I learned:
New and updated ways of inventory processing, deliveries and inter store merchandising.

Hardest part of the job:
Nothing work related, just having to leave when my seasonal position came to an end!

Most enjoyable part of the job:
Working outdoors for one and  being able to work in an environment (using my skills and experience) with a great bunch of people and a great employer.

Most of my work was completed at customers houses. I drove my own vehicle and was left to my own devices throughout the day. The workplace environment was friendly and approachable, although sometimes I had to go to the store just to print off a daily schedule which could just as easily been emailed. Overall, the job was enjoyable and an easy fit as part-time.

Came into work everyday with friendly people, was a very casual place to be involved with. I was able to learn more from a management perspective, People came in and out as new employees quite often. The retail side of the business was what i enjoyed most. Having to create sales and engage in conversation. than at a later date, be able to deliver to their homes what they purchased. It was a personal job

An iconic Victoria business.  The work pace can be intense but the staff is very supportive.  Job descriptions are very loose and most of us have developed great flexibility. Large numbers of customers daily with many different demands and styles develop some very good customer service and conflict management skills. Everybody from the owner to the front line are very hands on.

There is an atmosphere of terror, with the management spying on the staff to catch them in wrong doing.
There are no regular performance reviews and increases in wages are rare if ever forthcoming.
You only ever hear from the management if you have made a mistake, never when you have performed well.

A typical days work was from 9:00 am until 5:30 pm. The management was quite poor, but very nice. They trusted their employees to get the job done. Also if you were good at your job the management would gladly give you time off when you wanted it.

It is a business of more than 100 years, with a lot of tradition, but it has lacked a lot of control and above all, it lacks a good CEO, People work so hard and don't get credit, you have to do work you're not hired to do, management never backs you up.

Fun work environment....sometimes. Very reactive rather than proactive. Very little room to advance, friends tend to get the best jobs. Minimal pay increases regardless of performance.

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