beauty advisor

commis d'entrepôt

visual merchandiser

sales support representative

CHANEL

I set my own hours, so I would have a 6 hour window to fill with in a day...I would go in when I felt I was at my best...not go in and get it over with...I looked forward to my day..meeting people, working with the staff and reaching my sales target ensuring that I did my best and that my customers were happy and satisfied with there purchases.

I hate great co-workers...I believe that you create the atmosphere you want around you.

The hardest part of the job was in the slow times..like after Christmas or the beginning of the back to school season when people were scarce due to the high output of their expenses at the time.

The most rewarding and enjoyable part of my job was the repeat customers and their friends they would add to my long list of happy satisfied customers.  I enjoyed seeing them often and seeing their family grow up and the respect and care I showed them came back 100 fold.

Working as a Chanel fashion advisor, I've encountered a significant issue with the lack of support for back-of-house tasks, forcing us to juggle between sales and preparing products. This inconsistency undermines our ability to provide top-notch service. Additionally, it's disappointing to observe apparent favoritism based on ethnicity, where Chinese employees receive preferential treatment while others feel neglected. Such biased practices breed division and undermine the company's purported values of inclusivity and diversity. Combined with poor management, an unhealthy work environment, inadequate pay, and limited commission potential, this treatment further contributes to the overall dissatisfaction among employees and tarnishes Chanel's reputation as an equitable workplace.

I love this job. I love working with people, I love that they come to my counter and leave feeling more beautiful and pampered. My co-workers are nice and this is a really social environment. 
I learn from other people's skin care regimes, make up techniques, and 'getting-ready' routines. I also chat with an array of people and hear about different experiences. My manager and myself know that this is not a permanent job for me but she makes me feel like I am an asset to the team and is able to answer any questions I may come across. 
Sometimes it can be hard because customer service and working with the public is a medley of different experiences, opinions, and beliefs. Such is life. 
Overall, I absolutely adore this job.

A typical day at work is interacting with customers and having fun while doing the job. At this position I learned how to satisfy customers and deal with complicated situation. I also learned how to handle the register and cash properly. Chanel has very good management the goal is clearly set and employees are rewarded for their efforts. My co-workers are all very supportive, we help each other with solving problems and selling. The hardest part of this job is to solve complicated problems with customers and satisfying them. The most enjoyable part of this job is doing what I love doing, selling make up and skincare product is my passion and I also enjoy introducing the right product for the customer to fully satisfy them and provide excellent customer service

Typically it's about sales not artistry. 

I learned that the company goes through great lengths to put out a product they believe in. 

If you're not a brown noser you won't do well in this company. If you're not happy about all their decisions, including the ones that you know will affect business negatively, you will pay the price for it.

The hardest part of the job is the blatant racism. There are very few people of colour in Chanel. If you speak Mandarin or are fairer skin they'll most likely hire you. 

The most enjoyable part is the clients. With some you develop amazing relationships and get to know their kids and or family members. They really put a smile on your face!

What is the best part of working at the company?
Fair and respectful management

What is the most stressful part about working at the company?
Opening shipment boxes in the public logistic area of holtrenfrew

What is the work environment and culture like at the company?
They have a very fair managing culture including schedule and you can have luxurious experience especially during the holiday season  

What is a typical day like for you at the company?
 Weekdays a slower than weekend but Chanel is the most busy boutique in the holtrenftew. And the launching day are amazingly busy( proudly long lined up always)

Judged very harshly on your appearance, even though they had never seen me in person because this was during Covid they do give you a number out of 10 on your appearance. No great discounts and only 30% in the boutique and none at the makeup counter. Be sure to be able to pronounce French words because everything is in French. Did get free products when launching new items, but not necessarily the ones you wanted so you had to pay full price for the ones you wanted. Good training app. Also lots of video workplace training and testing. 

You have no benefits, no insurance, no security and no stable hours. They make you work more and harass you to sell even though there are no customers. The dress code is very strict and will tell you to look home if they deem you to look ugly or if you don't have enough makeup on. I had to lie to customers constantly about products and their worth, and their products are too expensive so no one wants to buy. Furthermore, you have to do an extremely long exam about the history of chanel.
the management is impossible to contact , and basically you're disposable, no one cares about you.

I had a disappointing experience with the management at this company. The management team often gave conflicting instructions, making it difficult to understand expectations and priorities. During morning meetings, they frequently emphasized career progression opportunities, but when I applied for an internal role, there was no follow-up or discussion about it. It felt like career growth was just a talking point rather than a genuine focus. This inconsistency and lack of support made it hard to feel valued or motivated.

The over 17 years working for Chanel was a fantastic experience from beginning to the end of my service as a Counter Manager.  The excellent relationship excelled my successes and supported my challenges throughout the growth of the business.  I will always have a high regard for the very personal approach to individuals  which the account managers had and that the industry as a whole should aspire to be in  in such a very changing environment

Top Job Titles	Average salary
Beauty advisor 3 salaries reported	$42,000 per year
Commis d'entrepôt 1 salary reported	$19.31 per hour
Visual merchandiser 1 salary reported	$67,500 per year
Sales support representative 1 salary reported	$55,000 per year

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