retail team leader

spa therapist

Collega International

I would not recommend this job, even if it's a part-time stepping stone type thing you are looking into. Here is why: 

The hiring process takes a minimum of 4 weeks. You will get back and forth answers about when your starting date will be, who to report too, what is going on during that period etc. That is a red flag. Next comes the fact you will be told and scheduled to be trained, though will learn upon your first day that no one, in fact has been trained. Including the Team Lead & Management. Our Team Lead had put in their notice and walked out of the job during my training process so that says a lot about the current environment. Then, you will have the knowledge that the entire Frontline team prior to your current one, has turned over TWICE in the span of 6 months. And almost all people in upper Management as well. The system used for booking, check in & out and inventory is a complete nightmare that crashes everyday or decides not to work at least twice a month; ensuing chaos in loss of appointments, not being able to properly check out guests and retail items. The store still manually operates on top of this without providing proper receipts. IT and Management do nothing to help or rectify this as it's a consistent problem. The location I worked at had no Manager/ Team Lead, and no plans of even hiring someone to fill this position. We had no support or guidance for our team, expected to fulfill managerial duties without sufficient pay or training; and were played upon one another with gossip about each others performance from upper Management. Workplace safety was also a problem due to location with drug addicts, people inebriated outside the store, and even yes, defecating behind the store; and general theft with product and employees personal belongings. Anytime communication was relayed to upper Management you were met with dismissal and told you were 'overreacting'. Also people were frequently underpaid on payroll due to the crashing 'Shortcuts' system messing around hours. I think in the span of working there, I saw almost 5 people walk out.

To anyone looking for a job wether its part time or full time, i wouldnt apply here. There are multiple reasons why i would not wish this job even to my worst enemy. 
First of all, they have hired a new manager in the last few months and unfortunately us as sales associates have found ourselves training them  from time to time. They hired them without having any prior experience with the company.
Second of all, you will get used at this job. They will talk you into taking more shifts even if you are a part timer, they will sweet talk their way into being your *friend* and then dump a whole load on you. 
Third of all, even though it seems like a nice quiet environment to work at, you will be receiving calls and texts during your shift from your manager telling you not to stand by the cash or calls to give you orders on what to do. They will look at the cameras and call you the second they see something they dont like.
Last but not least, you will get mistreated regardless of how many sales you make or how many customers you bring in. Not to mention when you need a sick day or a day off they most likely wont give it to you and it will keep going until the day you finally quit.

So please, before applying to this job, do yourself a favor and just dont, its not worth the headaches and the mental and emotional abuse that this place does to you. Its not worth it at all.

I have been with Collega Aveda for nearly a year. I have worked/currently work in guest services, Frontline and mkp at various Civello locations and most recently, as "resident artist" at Aveda Experience Centers. The environment is highly creative, there's always something going on. For anyone even remotely interested in the world of hair and beauty, this is a great "tribe" to be part of. There are few (if any!) companies in this industry that offer, in my opinion, so many opportunities to explore various roles. I saw some negative reviews posted above but my experience has been overwhelmingly positive - I have been encouraged to explore my talents & interests and have found management to be encouraging and supportive.

This salon and spa is pretty huge, and requires some major organization and focus on your part. If you like a frequent fast pace environment (I did- it makes the day fly by), then this is a great job. 

They have a call centre answering calls, so as a front desk rep, you're able to focus on the customer and achieving any sales goals. 

If you aren't good at problem solving or dealing with client concerns, then this isn't a great job for you- sometimes you are required to deal with some conflict and solutions to resolve this.

Most of the management will recognize when you are putting the effort in, and offer praise and even some new opportunities when deserving. 

The only downside to this job is the fact that the team is so big, that at times it doesn't feel like you are all on the same side. To deal with it, continue to have a positive attitude!

You'll be swayed by the "Aveda culture" but after working there for sometime, you'll realize the culture has in fact died. Everything's all over the place, insufficient training, and people are promoted based in favoritism not on skill. They refuse to give a livable wage and either don't care or are ignorant when it comes down to their employees unhappiness. The turnover rate at the location I worked at was insane and now I know why. 

I promise there's better retail jobs, you'll feel like you're drowning every day here and given absolutely NO support from management or the higher ups. Make a mistake and you'll get blasted, do something amazing and there's no recognition. 

The products are amazing though, I'll give them that.

I was hired on with promises galore, taken in with all of there talk about Aveda culture and balance.  HOWEVER that all changed when I saw the owners nephews (one in particular, the one that runs all Civello locations) and HR sit around basically daily referring to staff as "s&*t heads" and planning one by one who they would be firing and when and how to possibly drive them out. I should have realized then I would not be exempt from this kind of treatment. They use people, they are defenitly biased as in if you don't get along with a "favorite" of theirs you are out.

You will spend atleast $15 000 or more to attend the academy and learn the basic "aveda way"
If you want to find a job that is not with aveda ; you will have to relearn everything you've been taught including color lines.
They will lie to you to get you to enroll.
Management is very strict, and they only want you to sell product if you work or go to school here.
Aveda is nothing more than a cult that sucks your individuality out of you.
Aveda is slavery.
Only way to climb up the ladder is by kissing rear end and selling yourself short.
very unstable work environment 
You basically work for free if you go to school here 
No parking downtown

Everyone is miserable. Frontline, stylists...it's not a good job. The amount of people that have walked out is astounding, even for retail. Frontline is everyone's punching bag, we get yelled or screamed at by stylists, crazy people and guests. For minimum wage, this isn't worth it. The amount of times we go home crying and stressed is too much. Something is also wrong with the products as I have heard a number of different people complain that it's giving them allergic reactions and rashes. 

Please overhaul the system and product line and look at what makes other places successful, like sephora.

The pay is pretty low and you could bend over backwards and work like crazy and they’ll refuse to give a livable raise. In terms of work environment, you’ll be pretty insignificant unless you’re a favourite amongst the managers. My personal experience was that there was very little team work demonstrated, too low of a pay for the amount of work I did, hostile attitudes from certain coworkers, and very unprofessional management that lacked proper management skills.

Management sets a tone of toxicity. These people are unhappy and underpaid. If the salon needs a fix , they take forever (years) to fix cause there is never any money cause the stylists are not getting booked enough and there is plainly no growth/prosperity . Management that’s been there for more than 10years , is uneducated person who needs hr training (at least a degree) to deal with employees. The turn over is high cause of low pay and dealing with this one management person who teaches their “subordinates “ to be mini them .

Top Job Titles	Average salary
Retail team leader 5 salaries reported	$21.00 per hour
Spa therapist 1 salary reported	$23.00 per hour

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