agent de recouvrement

collection agent

représentant

skip tracer

customer relations representative

Commercial Credit Adjusters Ltd

Should you take this job, you'll be told it's fun, you're part of a team environment and everyone is like family.  Before you even take your first call, you'll have been lied to three times.  

In truth, nobody is on a "team" no more than the same people are staying at the same hotel are on a team, nobody has fun here while on the clock WHERE EVEN SOFTLY WHISTLING ISN'T ALLOWED, everybody makes fun of everybody else ESPECIALLY if you're new and you'll have little time to chat, talk or even so much as sneeze without getting negative attention from middle management.  

Much of your time will be spent taking non-calls and leaving messages.  about 5% is the actual job of trying to negotiate payment with debtors.  The remaining 70% is putting up with passive-aggressive senior employees, big brother-level surveillance of your pc and dealing with reprimands and frequent meetings for not at all meeting the high expectations of upper management.   In the time I was there, I was one of six employees hired.  

The original crew of new is now down to 2.  This high turnover is due to little leeway on the job, a toxic work culture and the stringent management team that causes more problems than it solves.  Even if you're desperate, wait it out and work somewhere else where people are treated like people and you don't have to deal with big brother literally looking over your shoulder.

My day consisted around inbound and outbound calls, calling over 100 customers a day trying to provide information as well as instructions to bring their deliquient accounts up to date.
I've learned to work efficiently and utilize my time wisely to get my work done in a timely matter. To exceed deadlines and achieve goals on a monthly basis.
My management team was very supportive as well as very firm in providing us with tools to better us as an employee. We were micro managed weekly to insure that we hit target as an individual and as a team.
My co-workers were as such good influence in my career for they were always willing to push and to elevate my performance as an individual.
The hardest part of my job was sitting at my desk for long periods of time without having any contact with any customers.
The most enjoyable part to my day was interacting with fellow employees exchanging certain tactics and ways to handle customers in a professional and effective manner,

Can’t tell you enough but this was an awful experience. I worked here for about 4 weeks and the amount of info they try and cram into your brain is ridiculous! Halfway through the training, our instructor left so they had some staff who were clearly NOT trained to train fill in for the rest. They flew through the rest of the training and did not give us much opportunities to let the information sink in. And if you think that’s awful, your supervisor is always busy and doesn’t have much time to sit down and chat with you like a real person. All of it felt superficial. 

When they threw me onto the floor I still had questions and most of the time had no idea what I was doing.

I kept trying to ask for time to let it sink in and not fly through so fast and I wasn’t given enough. As someone who NEEDS to learn slowly due to a learning disability that makes it difficult to process information quickly I felt VERY discouraged to keep working here. My needs were NOT met here. In a lot of ways I’m glad they let me go, seems like a miserable place to work. 

I came to CCA with years of collections experience, but I was still told I had to start at minimum wage and work for commission. When I finally hit the targets, I was then told I wasn’t eligible for commission because I was still on probation.

The team itself was great, but everyone was struggling under a manager who micromanaged, nit-picked, and clearly had favourites. When concerns were brought to HR, they weren’t taken seriously. Instead, things were brushed off or met with defensive responses, which didn’t help anyone. There didn’t seem to be much understanding, experience, or real listening when issues were raised.

Overall, it became a stressful place to work and took a toll on mental health. I’m glad to have moved on. I’m still working in collections, but now at a company that actually pays a wage and treats people better.

avoid this company like the plague it is, avoid working here avoid dealing with their collectors if you can, I dont even know if the horrid CEO or non existent CFO can either of them actually even spell the word Debt Collection.

It was once upon a time daddy's company which is now passed to brother and daughter CEO/CFO. You can tell they dont care either about this company or any of their employees. Most of upper management is horrible and powering tripping 40 year olds that only equate to Call center managers at the age of 40.

You are treated like a number here whether employee or customer will be in collections, The owners just want to ride the profitable company their dad built with zero effort or any re investement, still using dells from your sons elementary computer class with other peoples dirt and hair in the keyboards from 2007

if you have a bill here i suggest waiting till it goes to else where

Huge amount of tasks for what they pay and commission is so little you will never even feel it. Managers extremely unprofessional and micromanaging. The wage is too low for the amount of tasks and the micromanage-drama I had to put up with every day. They don’t train you well and every mistake is punished with guilt trips, There’s no understanding from the manager for how complicated this low paying call center job is and they have not time for anything. This was by far the lowest paying call center job I ever had and parking will eat the rest of your paycheque which is frustrating. I would have stayed a bit longer but even the people there said I should go elsewhere if I want to earn a living and find better opportunity. The co-workers in my department were really good people on the other side and I still have friends from CCA. 

At first, I was really excited about the job, but that changed pretty fast. Turnover is super high and now I understand why. The base pay is extremely low, honestly kind of insulting. I thought there would be commission, but nobody told me it only kicks in after three months.

The work environment felt toxic. It seemed like all they cared about was making money, and not at all about the people working for them. My manager micromanaged everything and often made people feel worse, not better. I tried talking to HR but that was a dead end… they don’t take you seriously or actually listen.

Overall, working there felt really frustrating and kind of humiliating. No one seemed to care how the employees were doing.

I got lucky and avoided the Collections team, and was instead in a pre-collections team before being scouted to run my own portfolio with a team. If you are approached to manage any portfolios, don't.  They refuse any type of pay raise for basically running an entire team and expect it as part of your regular work(unless they hire from the outside or you are in the inner circle of upper management). Also, despite the fact that it alters your kpi and other performance units due to whatever issues you run into managing it, they don't like feedback that doesn't make them money, and will put the onus on you for the money they're not making on the project they've received from their client. I made a lot of acquaintances there, though. 

I worked at Commercial Credit Adjusters for many years as an administrative assistant and it was very enjoyable. The company culture is one of the best I've experienced, with upper management that sincerely cares about the employees and their well being. You don't feel like a 'number' working there and the work environment is very friendly which even more important, in my opinion, considering that debt recovery can be a stressful job at times. A lot of employees have been working there for many many years, including management, which is a reassuring thing.

Worked there for almost three months. Honestly the environment was pretty good.

My day was about mostly leaving msgs amd then getting to talk to a few people that answered their phones. However, despite my call audits being good , I still was not reaching my targets, so i decided it wasn't for me and left.

The target structure was totally different to what I was told when I was interviewed.

I was not a huge fan of the top manager in the office, she uses the word "subordinate" to refer to the other employees. To remind us that we rank very low.

No free coffee. 😔
You have to work one Saturday a month.4hr shift

Top Job Titles	Average salary
Agent de recouvrement 28 salaries reported	$43,000 per year
Collection agent 2 salaries reported	$17.00 per hour
Représentant 4 salaries reported	$42,250 per year
Skip tracer 3 salaries reported	$29,390 per year
Customer relations representative 4 salaries reported	$50,000 per year

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