trustee

administrator

relationship manager

account manager

software engineer

Computershare

Since my first day at work, I knew very well that would spend my life longer with this company. The staff (my co-workers) were so friendly, accomodating and always ready to lend a helping hand when I needed help. So as the management, too. The employees were treated as family; I never realized that there were companies like such.  
Each day was a challenge to me because there were so many things to learn that I didn`t get from school.  Of course there are no such things as perfect workplaces and jobs. Month-ends were the busiest working days for lots of us; We had to assist in the preparation of reports related to accounting and finance. Nobody got time to even smile and say "Hi" to each other; But I liked it. I enjoyed facing challenges and being busy all the time. Time passes so fast when you are busy. I didn`t feel any workplace culture and I do believe there was none in this company during my more than 30 years in the service. The most enjoyable part of the job was when the clients acknowledged your hardwork and were happy and satisfied with the service I provided them. This was the most rewarding moment in my life that I would never forget.
I owe this company many things that made me of what I am now. They made me feel  that I was a worthy member of a huge family. This was the reason why I was so sad when I retired but then I have to move on.

Computershare is a global company with Australia parent.  There is a wide scope of talent within this company.  My particular area of expertise was a unique system specifically designed and maintained to satisfy the ever evolving Mortgage Backed Securities System.  The Custodial record keeping system, vault details of certified Mortgages to be Pooled and daily transmissions to CMHC and participating Insurers is very specific. Receipt of all Participants (the banks) for the most part must ensure that the components of all pool were complete as per CMHC.  Monthly payments of all principal, penalties, adjustments and redemptions for all security holders were calculated and distributed to security holders as per payment method desired (cheque, direct deposit or EFT).  All financial reporting and distribution reports generated and some posted for Interested parties on a secured website.
All billing of services provided were invoiced based upon services provided.  These were in turn used to perform budget allocations.

If you're seeking a fairly secure, stable job - not career, this is it for you. If you are looking to gain skills and be challenged on a regular basis, this isn't it. There are huge limitations to moving up within the company, the company generally prefers to hire externally rather than internal. Most people have been with the company for a significant number of years, if you've been here less than 10 years, you're considered a newbie and the company has no problem with you quitting even if you've been there more than a decade. They claim to be a multinational company but there are no opportunities to work with or at different offices globally. When you try to look for another job most people have found that the experience gained at this company is of no use to any other company.

Know what you’re worth going into the interview make sure you negotiate hard on your salary. Work hours are 37.5 per week, paid every two weeks decent healthcare coverage. They offer employee share plans and stock options after your six month probation you are not able to change positions for the first 12 months of your employment no real growth or development from the position you start with their culture is to have you move to a different department to get any form of pay raise or incentive growth and opportunity is available but every time you switch positions, you start off at the lowest possible pay rate on the totem pole. 

A typical day consisted of answering a multitude of calls from brokers and shareholders regarding various securities.

I learned a lot about the stock market including the types of corporate actions that take place etc.

Management was apathetic in terms of the stress involved for the employees.

Co-workers, for the most part, were amiable however all of one's time was spent on the phone so there wasn't much time to get to know one another.

The hardest part of the job was that it did not feel as if those in charge were backing the employees.

The salary was the best part of the job but, in my opinion, not worth the stress of the job.

Working at Computershare has been overwhelming due to a consistently high workload. There’s little downtime, and it often feels like we’re expected to push through large volumes of work without enough staffing support. The pay does not match the amount of effort and responsibility required, making it difficult to stay motivated. Raises are minimal, and career progression is slow, with few opportunities for real advancement. Management seems disconnected from employee concerns, and changes that could improve working conditions are rarely implemented. The work-life balance is also a challenge, with long hours and constant pressure making it hard to maintain a healthy personal life.

Management had high performance expectations but doesn't want to spend money on the tools you need to perform. Extremely high technical debt leads to being unable to close deals quickly since any new feature request by a client or to rectify complaints takes forever to implement. No contract management software to keep track of client commitments so if the customer success account manager is ever away, good luck trying to figure out the customer file because it's all offline. All of these inefficiencies cause poor performance and  unnecessary stress for below market pay. Highly do not recommend.

a typical day at work
 - Open up team foundation server to check for new tasks
 - If new task is available, start new while working on existing tasks
 - If no new tasks, finish existing tasks and let manager know of availability

what you learned
  - That a job can actually be fun if you find great coworkers!

management
  - Very caring and friendly management

your co-workers
  - Supporting and educative

the hardest part of the job
  - Having to re-learn an older technology

the most enjoyable part of the job
  - Working as a team

•	Recorded, distributed, filed of incoming documents 
•	Daily ticketing job for important items and have them redirected to the corresponding department
•	Every day incoming mail and outgoing mail processing  
•	Serving at the frontline receiving phone calls 
•	Coordinating with other departments,c ourier messengers from other companies in regarding to all the incoming and outgoing mails
•	Opening incoming mails and sorting them into different categories to be batched and scanned

I enjoyed working with this company for the most part however there was slot of politics between senior members of the staff and middle management. With a proprietary system in place, it was not easy to adapt it to run the plans we administered. It had been designed to run security business and adjusted to attempt to administer pension plans and registered plans. The person I reported directly to was great and her background was much the same as mine so it was nice to work together.

Top Job Titles	Average salary
Trustee 8 salaries reported	$64,500 per year
Administrator 3 salaries reported	$48,667 per year
Relationship manager 6 salaries reported	$68,900 per year
Account manager 4 salaries reported	$52,500 per year
Software engineer 3 salaries reported	$73,333 per year

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