housekeeper

night auditor

directeur d'hôtel

regional sales manager

housekeeping manager

Courtyard by Marriott

For the short while I've worked the Night Audit at Courtyard I was surprised by how relaxed the shifts were. Of course, there are some outlying moments where you gotta get down to business, but it was overall a very relaxed experience. The crew there was absolutely lovely and it felt like you were working woth friends from the get go. The management is also pretty nice and the bosses are easy to talk to. They'll usually try their best to help you and have been very generous to me in the past.

If you're to work the night shift it's important that you're ready for it. What broke the deal and eventually had me out of there was that 40 hours at night leaves you with very little time to do anything other than work. My personal and social life suffered the price and it left me emotionally distressed, which then severely impacted my work. There is also no one with you at night, so if you're having problems you'll have to solve them on your own. It's a very lonesome job for someone who prefers to handle responsibilities on their own.

The pay is nice, and there are certain benefits which will please you if you like to travel. You also have a special price on food at the restaurant and food in the market. My very favorite thing about the job were the breakfasts. I just might show up again one day just to munch on something nice :)

Overall, I'd recommend the position if you're trying out a Night job. But be prepared for the changes that come with it.

The Bistro offers breakfast in the morning and dinner and drinks in the evening inside The Courtyard by Marriott. Breakfast and dinner are very busy and require a lot of attention to detail; Marriott standards must be met and are very specific; from greeting a guest within 15 seconds to correctly pouring and serving a beverage. Providing every guest with exceptional costumer service is the Courtyard's main focus. Meeting and banquet setups also require following very specific guidelines to ensure all clients wishes are met and that events run smoothly and on time; from table placement and electronic needs to catering, serving and cleaning up. I always enjoyed the satisfaction of going above and beyond a guest's needs and having them leave with a smile on their face. My co-workers were all very pleasant and helpful and worked great as a team. Dealing with management could be difficult there always a lot of confusion between new policies and procedures but they always had your best interest in mind and were very accommodating.

It's fun to work at a hotel! Decent pay, you don't smell like grease or coffee at the end of your shift, and you get benefits if you're full time. It isn't an enjoyable workplace when the management is lenient to other employees and the rest are constantly in check. The job is fairly easy once you get the hang of it all. Personally, the most difficult part of the job is when guests complain about things that are not under your control. It's also difficult to do your job when half of the things you do require working equipment, but none of them is in good condition. Constantly adjusting your time card so they don't pay your overtime. The most enjoyable part of the job is when most of your work is done and the rest of your shift is just waiting for the next person to replace you.

Have the right people working with you so your shifts are fun. Find a job with great management where you don't feel like holding your breath everytime they pass by.

I really liked the people I worked with. At the start of my start date, we had a great Front Desk Mgr who trained me really well. Good hours. Certain things I felt Management could have perhaps planned better for in terms of extra coverage. When they knew there was going to be a big group coming in during the overnight shift that I had worked, in one instance in particular. But not a huge deal. 

Maybe things have changed since I had been there. But I felt there was not a whole lot of room for advancement in terms of promotions.

I moved to Halifax, with previous Marriott experience in Ottawa. I was welcomed with open arms and truly loved my positions with the Courtyard by Marriott Halifax Downtown. I started out at the Front Desk, and was then promoted to Front Desk Supervisor within three months as one of our Supervisors left. It was a great opportunity for me so early on in the hotel game. After approx. 1.5 years I took the opportunity to apply for the Sales & Meetings Coordinator position that had opened up. I got the job and was in that position for 1.5 years and absolutely loved it. The only reason that I left was because of a relocation to Moncton where I continued on in the hotel world. I am grateful for the team at the CY Halifax Downtown and truly learned a lot there!

I’ve worked at the Courtyard and Residence Inn Calgary Airport and recently left. Marriott unfortunately only cares about the money nowadays. They once believed in putting people first but it’s long gone. They see all employees as walking dollar signs. Upper management and executives making amazing salaries and yet they give a poor housekeeper who’s the heart of the business an annual increase of 2% on a $19 per hour wage? Absurd. Favouritism is big. Gs try to make the employees believe they matter but deep down the story is very different. The new trainer for Marriott cares more about the way he looks and how he is perceived than what the employees are really attaining from the so called training session.
Marriott was a good company to work but not anymore.

Was bullied horribly by upper management, had them talking poorly about me behind my back, found out from other coworkers even to the point of workers from other departments. Had me working 7 days straight when they needed someone to cover a full time position, when the intended person took over the position, they chucked me. Let me go with no actual reason, ie; never made any big mistakes on the job (any mistakes that was harmful or visible to guests) never had any guest complaints (at least not that I was made aware of) my staff service score and elite appreciation scores were high 75-80 range. Basically got let go because upper management didn’t like me (don’t know why). Made me incredibly distressed and depressed. Horrible work environment. 

Overall an excellent company and management. Growth is difficult. Supervisors have a tough time in F&B, they work hard. Servers are well protected. Pay is good for morning staff. Evening staff are mostly dependent on tips. Excellent benefits. All the department heads are very approachable. Friendly. HR manager is good so is the staff, GM takes extra care n is very energetic. Overall an excellent company. F&B Mgr n management is very very helpful and they really care. Sometimes one odd supervisor acts little cocky....but a 5 star rating. 

Not the greatest job I’ve had. Most of the co-workers are lovely, however the workplace is extremely miserable. The job takes a lot of physical, mental and emotional stress on your body. I wouldn’t really recommend this place because most of us don’t feel appreciated or valued. We come in for work and start at 9am, and we’re supposed to finish at 5:30pm however, that isn’t the case most of the time. This wouldn’t be an issue IF we were getting paid for the time and effort we put in, nothing is organized so it’s impossible for you to finish on time. Laundry is usually empty at the beginning of the day so again, this doesn’t give any of us the adequate time to finish the job we’re being asked to do. 

Constant bullying and harassment from senior housekeepers. High school drama and rumour spreading on a daily basis..Management let it continue without taking appropriate action. Turnover rate was ridiculous...work environment was toxic. Union protects lazy ppl. I have never worked with that many whiners ever. The job itself was great but the workplace bs soured it for me. i only worked full time for 5 months the rest of the time we were laid off except for the lazy senior housekeepers that got all the hours but complained about working so much

Top Job Titles	Average salary
Housekeeper 1 salary reported	$17.80 per hour
Night auditor 4 salaries reported	$19.16 per hour
Directeur d'hôtel 10 salaries reported	$81,963 per year
Regional sales manager 1 salary reported	$67,500 per year
Housekeeping manager 9 salaries reported	$58,500 per year

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